Lionel Ndayikengurukiye

**** *********** **

647-***-**** • ac9yyu@r.postjobfree.com

PROFILE

Hardworking, trilingual, results-driven individual, seeking a full-time position as a Bilingual Customer Service with your company, where I will be able to use my excellent communication skills to meet daily targets and address customer’s concerns

SUMMARY OF QUALIFICATIONS

Trilingual in English, French and Kirundi dialect

Typing speed of 35 words per minute with excellent accuracy

Clear and professional attitude with courteous telephone skills even under tight deadlines

Strong conflict resolution skills, with the ability to come up with solutions to problems that may arise, while adhering to the company policies and procedures

Team player, with the ability to work independently as required to meet daily targets

Willing to participate in additional training in order to advance within the company

Registered in Customer Service, WHMIS / Conflict Resolution and First Aid with CPR training WORK AND VOLUNTEER EXPERIENCE

PARMALAT JUNE 2018- JUNE 2019

Process all incoming orders with respect to all areas of order management by receiving inbound and outbound calls, faxes, and electronic orders, and entering the orders manually into SAP

Answer customers inquiries and direct them to appropriate departments

Assist with scheduling Costumers deliveries

Update and maintain the Costumer database

CONCENTRIX PETRO CANADA CAMPAIGN AUGUST 2017-MAY 2018

Provide excellent customer service while responding to customer inquiries via phone and email

Respond to guests' quotation requests, needs, concerns and inquiries in a timely and professional manner

Analyze individual problems and take appropriate action to ensure that customer needs are met

Enrolled customers into Petro points program

Updated customers' existing Petro points accounts

Maintain knowledge of Super Pass commercial credit accounts in regards to troubleshooting payment issues, updating product/site/limit restrictions, card maintenance Such as adding/replacing/cancelling of cards, & application/program inquiries

Actively engage in continuous learning and development, including expanding personal knowledge of Petro Canada products & processes

LOYALTY ONE SEPTEMBER 2016- JUNE 2017

Respond to Collector queries by phone

Service incoming customer calls by responding to general inquiries and requests for information relating to the AIR MILES Reward Program, Collector accounts and Sponsor offers

Up-sell and cross-sell items in the AIR MILES reward miles merchandise portfolio such as entertainment, sports, leisure, and retail certificates, along with flights, cars, hotels, travel insurance and other travel services

Maintain and upkeep strong product knowledge skills to offer the relevant products to Collectors

Access and update AIR MILES customer accounts

Analyze individual problems and take appropriate action to ensure that customer needs are met

Deal with ad hoc changes and difficult queries

ProAm Security Security Guard Officer

December 2015-December 2016

Ensured that work environment is secured and safe for daily use

Prevent individuals from stealing store merchandise

Answer customers’ inquiries and direct them to appropriate departments

Complete daily report to maintain open communication with colleagues Polling Clerk Conservative Party of Canada

2015

Made calls to voters to determine which way they would be voting

Provided information regarding conservative party and marketed representative

Recorded information electronically in database

Provided voters with signage and additional marketing material as needed General Labourer 2011-

2015

Mississauga, ON

Assisted site / shift manager with administrative duties as needed

Loaded and unloaded structure materials on and off of transport truck

Placed and organized work materials in the appropriate work stations, while paying attention for any health and safety work hazards

Followed supervisors instructions and requests in order to complete daily tasks accurately

Maintained a clean and organized workstation throughout the day Basketball Tournament Volunteer

2011-2012 Mississauga, ON

Refereed basketball games, ensuring that participants were playing fair and safe games

Assisted with monitoring scoreboards and interacting with team coaches and players

Participated in and gather other volunteers to assist with the cleaning up the community centre at the end of the tournament

Boys and Girls Club Volunteer

2010

Montreal, Qc

Member of l’Organisations activities for the young people

Maintained a safe, clean and organized work environment for all participants

Planned and facilitated group activities including physical activities, arts and crafts and social games

Assisted with preparing healthy meals for participants EDUCATION AND CERTIFICATES

Tico Certification March 2016

Travel industry council of Ontario

Security License October 2015

Ontario Security license

Customer Service (Basic & Advanced) Training Enhanced AODA Certification September 2015

Path Employment Services, Mississauga

WHMIS and Conflict Resolution Certification September 2015

Act First Safety, Mississauga

First Aid with CPR AED (Level C) Certification

September 2015

Canadian Red Cross, Mississauga

Ecole Secondaire Catholique Saint Famille June

2012

High School Diploma

Contact this candidate