Customer Service Desktop Support
Resume:
ISHWINDER SINGH
Brampton ON L*Y3V7
************@*****.***
. . . PROFILE
As an IT Professional I like technology and working with people. I have full confidence that your company will benefit from my skills, determination and motivation. With my excellent trouble shooting, problem solving and customer service skills I can solve technical issues for both hardware and software. If I don’t know the solution, I can reach best of my ability to implement the solution to solve the problem. RELATED SKILLS
Supplementary Technical Capabilities
Install, configure, troubleshoot, maintain, monitor, upgrade and optimize networks
Able to manage remote connectivity, good knowledge of Microsoft OS and Mac OS
Advanced skills with Microsoft Office Suite
Interpersonal
Strong communication skills (demonstrated in verbal, written and presentation work)
Excellent customer service focus to work well with technical and non-technical people
Analyzes problem situations and generate creative solutions
Well organized and results oriented with the ability to multi task
Works well under pressure to meet deadlines while maintaining a high level of attention to detail
Strong team player who also works well independently, needing little supervision
Strong mathematical skill
Networking
Knowledgeable of TCP/IP module and OSI model, DNS, DHCP, SMTP and their functions
Configure routers, give them banners and assigning IP addresses Through GNS3
Proficient in using LAN/WAN, desktop networks
Programming
Languages: JAVA, JAVA-Frameworks, JavaScript, C#, C++, Objective c, JSP, HTML 5, CSS, Bootstrap, PHP, Assembly language, UNIX/LINUX
Develops advanced applications in an Object-Oriented programming language, including algorithms utilizing dynamic data structures
Develops advanced applications in Android and IOS platform
Significant knowledge of design principles to define the structure and content of a database
Applies a structured approach to program design development, testing and debugging
Quick at grasping programming logic
Database
Creates and executes SQL database queries to generate reports that support data analysis-based tests
Knowledgeable with respect to entity relationship diagrams and class diagrams
Knowledge of Access database, JDBC, MySQL workbench Systems
Understanding of system development cycle
Able to apply design and analysis techniques to small systems development
Uses project management tools and software such as MS Project
Sound knowledge of SDLC (System Development Life Cycle), PMLC (project management life cycle) ISHWINDER SINGH
54 Woolridge crt
Brampton ON L6Y3V7
************@*****.***
. . . EDUCATION
Computer System Technology Software Development and Network Engineering Coop Program
(Sep 2014 – Dec 2018)
Sheridan College, Brampton, ON
Grade 12(Engineering Stream)
M.G.N Public School
Jalandhar, Near Adarsh Nagar (Punjab) – 144001
EMPLOYMENT HISTORY
System Technician January 2018- June 2018
North York General Hospital, North York, ON
Provided technical support to staff in person or over phone
Used to monitor and respond quickly and effectively to requests received through the IT helpdesk
Keeping track of inventory
Setup and Deploy Hospital laptops/computer/ work station on Wheels Help Desk Technician
Upper Canada College, Toronto, ON September 2016- December 2016
Provided first line technical support to students and staff
Provided operating system (MAC and Windows), application, printing and related support for walk-in telephone and e-mail inquiries
Maintained Help Desk Database
Use to image laptops using Deploy studio
Use profile manager to keep track of I phones/I pads push the latest updates, install new apps etc.
Documented technical issues and escalating them to the appropriate technician
Sourced new hardware and software solutions and made recommendations Desk-side Support January 2016- April 2016
Dentsu Aegis Network, Toronto, ON
Provided helpdesk support and resolved problems to user satisfaction
Installed, repaired and configured new workstations, peripheral equipment and software
Used to monitor and respond quickly and effectively to requests received through the IT helpdesk
Performed timely workstation hardware and software upgrades as required
Experience working with active directory like adding/removing users, resetting the passwords and other common tasks
Provided friendly, efficient customer service
Used to create CRM cases and following up with clients INTERESTS & ACTIVITIES
Like to help family and friends with computer problems
Keep up to date with new technologies
Love to play soccer and listen music to freshen up AWARDS
Academic achievement scholarship in high school
Best Sports captain in high school
~ References Available on Request ~
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