Customer Service Data Entry
Resume:
Donald L. Jones, Jr.
Des Moines, IA 50317
***************@*****.***
EDUCATION:
DMACC courses: Office Technology: Windows, Excel, Intro to Computers, 10-Key, Sociology, Medical Terminology
SKILLS:
Inventory management – receiving and shipping
Oracle based Warehouse Management System daily updates
Order processing tools
Telnet access with Bar Code scanner for product movement
Clerical skills such as filing, typing, data entry, ten-key, photocopying, etc.
Able to work at a high rate of speed, with high accuracy, and under pressure with fast changing priorities
Worked independently and with a team
EXPERIENCE:
Wells Fargo 3/16/2016 – Present
Des Moines, IA 50309
Operations Processor
Primary focus on computer inventory receipt, storage, and deployment
Scanned equipment using barcodes
Daily reports
Quality checks of inventory
RMA creation
Assisted with quarterly inventory validations and daily spot checks
Manpower Temp 08/28/2015 – 02/13/2016
1719 Grand Ave, Suite 100 Des Moines, IA, 50309 6 month contract
Document processor
Scanned and prepped claims and financial documents,
Quality check work to ensure 100% correct
Sammons Annuity Group 01/2010 – 8/2015
4601 Westtown Pkwy
West Des Moines, IA 50266
Imaging Specialist
Duties:
Prep, scan, and index documents to be imaged, focusing on 100% accuracy
Quality Assurance
Edit documents
Perform routine maintenance/cleaning of scanner
Maintain high level of Customer Service with internal and external customers
File documents
Aviva 09/1998 – 10/2009
611 5th Avenue
Des Moines, IA 50309
Mail/Imaging Clerk
Open, date, and sort all incoming mail with accuracy.
Conducted alpha searches on computer database to ensure proper routing of mail
Process overnight packages for proper delivery
Scan policy related mail
Quality check documents
Assign and forward documents received through the fax servers.
Process address changes
Mail runs to outgoing business areas
Operated these mailing system devices:
oInverter: SI68 Series #5183
oScanners: Kodak I610-640, DM525, and DM575 Series
oDigital Mailing Systems: Nea Post
Principal Financial Group 10/1996 – 08/1998
Dock Clerk
Loading and unloading trucks
Prepare overnight packages for UPS/FedEx
Ship packages to various departments
Use floor jacks to move pallets on dock area
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