Manager Service

Lenin Camillus Balan

Contact: India +91-810*******

Dubai c/o- +971-*********

Panvel, Navi Mumbai, India

Email: *************@*****.***

OPERATIONS & LOGISTICS PROFESSIONAL

CAREER BRIEF -

PROFILE: Distinguished career of 19 years with extensive professional value addition across multiple domains predominantly admin and logistics management. Thorough knowledge of Own power Transportation & understanding of the transport industry. Dedicated, disciplined and result focused manager with history of exceeding performance benchmarks during the service span. Excellent co-ordination skills with Principles for feedback, payments & outstanding Keen planner with strong track record in driving resources to optimize operational efficiency. Team builder and a natural motivator having proven capabilities in transforming assembly of people to monolith of performers. Superior written and verbal communication abilities. Excellent interpersonal skills.

Area Of Interest: Keen interest across profiles as a Logistics & Operations Manager.

EXPERIENCE & PROFESSIONAL DEVELOPMENT

Deputy Manager - Transport

Mahindra Logistics - Allianz Client - Pune

From November 2018 to till date

Leading employee transport operation team.

Handling a team of 15 transport team and 15 security personal and vendor supervisors.

Managing - Employee transportation through 400 + small & big cabs.

Vendor management - Reviewing performance, price negotiation and SLA.

Ensuring total safety to the female employees working in night shifts by providing escorts for their Pickups & drops roistered.

Overlooking assigning and dispatching of cabs on a timely basis.

Ensuring fledgling cab drivers with good trips.

Team handling and motivational activities for team.

Ensuring round the clock efficiency by the team.

Assisting supply team by coordinating with cab operators and drivers to ensure business demands are met.

Sending daily necessary reports to transport manager through mail.

Conducting weekly driver briefing.

Handling escalations & resolving the queries of around 550 employees.

Following-up billing team & ensuring payment for the vendors are done on time.

Manager - Operation

Myles cars (Self drive) – Carzonrent Pvt Ltd – Mumbai

From Nov 2016 to July 2018

Responsible for day to day operation.

To ensure that vehicle is dispatched on time proper with cleanliness.

Ensuring maximum utilization of the assets

Enhancing service/fleet quality levels –reduced service issues and downtime

Responsible for increasing revenue streams - corporate associations, operational expansion, service enhancements, pricing etc.

Responsible for managing cost heads - man power, rentals, etc

Fleet Upkeep – Daily routine inspection of fleet internal & external.

Vendor management – Coordination with 3rd party for extended services for providing extra number of cars to clients on demand.

Direct Coordination with clients – In taking feedback on service related issues from clients & improving the same.

Arranging cars for next day bookings in advance and coordinate with fleet supervisor regarding cars.

Ensured prompt and excellent service resulting in high level customer satisfaction.

Handling customers complains and other services related issues and resolving them with swift decision

Handling accident related queries and organizing of immediate replacement in case of breakdown or accident.

Follow ups on brake down vehicle and coordinating with workshops.

All legal work of accident and theft cases related to company vehicle.

Manager – Operation

Al Million Taxi – Doha, Qatar

From May 2016 to October 2016

Handling a team of 150 enforcement staff.

Managing all aspects of operations including Collection, Complaint, Vehicle maintenance and Independent Contractor Relations.

Monitoring overall functioning, identifying improvement areas and implementing measures to maximize customer satisfaction level.

Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.

Ensures that Safety and Security Awareness are emphasized, practiced and periodically inspected, and that employees are trained in appropriate responses to unsafe situations.

Supervising operations to ensure that staff members comply with administrative policies and procedures,

Handling the Cash Flow Management.

Leading a line of business workforce of 1250 taxi drivers on collection, qualities and process standards.

Work with driver life cycle management to resolve any issues faced by the driver with respect to the fleet.

Proactively direct and control the maintenance, repair and/or recondition fleet vehicles by enforcing the respective department to resolve.

Responsible for staff and driver recruitment for further requirement.

Revenue collection at 98 % on a regular basis.

Manager – Transport

Accenture – Mumbai

From Jan 2013 to April 2016

Handling the entire operation at one particular facility in Mumbai.

Daily reporting to pan Mumbai transport manager.

Handling escalations & resolving the queries of around 1500 Accenture employees.

Ensuring total safety to the female employees working in night shifts by providing escorts for their Pickups & drops roistered.

Weekly counseling on safety norms to the drivers & security guards.

Handling 250 drivers, 18 vendor’s supervisor & 15 transport staff.

Conducting weekly meeting with existing vendors & guard supervisor.

Ensuring all the pickups & drops are executed on time & the same is forwarded to the superiors.

Sending daily necessary reports to transport manager through mail.

Following-up billing team & ensuring payment for the vendors are done on time.

Consistently following-up QRT (Quick Relief Team) to report on time at site.

To go to the special roundup with QRT team once in month all over Mumbai.

Arranging meetings with employees, team leader & their respective managers in case of any escalation from employees on transport issues.

Ensuring complete cleanliness in the parking area & also ensuring that the drivers & security guards are well groomed & neatly dressed.

Operation Manager

Europcar Car Rental – Mumbai

From July 2008 to Dec 2012

Overall operational control over a fleet of 55 cars.

Fleet management – Reporting of fleet movement & daily operations to branch manager.

Fleet Upkeep – Daily routine inspection of fleet internal & external.

Report management – generation of daily reports on regular basis.

Chauffeur management – Total control over chauffeur i.e.; their present ability, upkeep, payroll generation, etc.

Vendor management – Coordination with 3rd party for extended services for providing extra number of cars to clients on demand.

Direct Coordination with clients – In taking feedback on service related issues from clients & improving the same.

Fleet servicing & Maintenance – If any mechanical problem or accident case, immediately send to workshop for repair.

Daily checking reports of chauffeur & booking details from booking counter & fleet supervisor.

Daily tracking of fuel status & tracking of mileage of fleet.

Daily looking of major repairs & maintenance of fleets.

Arranging cars for next day bookings in advance and coordinate with fleet supervisor regarding cars.

Ensured prompt and excellent service resulting in high level customer satisfaction.

Discussing and deciding contingency measures over critical case and its implication on the firm.

Operation Supervisor

Auto Rent Car Rental – Dubai

From March 2005 to June 2008

Control and organize car fleet of over 950 vehicles.

Handling car rental bookings and walk in customers for car rentals.

Handling customers and pre delivery inspection.

Handling customers complains and other services related issues and resolving them with swift decision

Handling accident related queries and organizing of immediate replacement in case of breakdown or accident.

Carry out periodic vehicle check and complete service registration formalities.

Updating bookings and car fleet on daily basis and generating report for same.

Handling driver schedules and checking daily sheet.

Handling invoices and credit card payments and providing services convenient for customers.

Planning and arranging vehicles for future bookings.

Follow ups on brake down vehicle and coordinating with workshops.

Arranging daily transport for staff and drivers.

Administrator, Avis Rent A Car

Emirates Airline, Chauffeur Drive Service - Dubai

From Feb 2000 to Feb 2005

Manage transport operations which entail 1800 trips on a daily basis.

Responsible to ensure all passengers are served within the set time frame.

Resource Allocation - ensure the 250 drivers have reported on duty on time and have been assigned cars and schedules per shift .The schedules are ready with location maps where applicable.

Cross Utilization - allocate cars as per departure and arrival trip plan to ensure cross utilization of resources to reduce vehicle/driver idle time and maximize company’s cash flow.

Ensure all cars are clean and in running condition at all times.

To manage the operations team of 5 members on each shift.

Trouble Shooting - inform Emirates check in staff for passenger delay due to traffic or accident.

Co-ordinate with Emirates Transport Operation Center to ensure all pick-up schedules are correct and amendments if any.

Core team member of Avis team to implement the new navigation Vxceed GPS & GPRS system.

Ensure all system related hardware and software is in working conditions.

Train all drivers on Do & Don’ts of the GPS system.

Monitor the drivers follow the system instructions relayed to them via the system on their respective MDT screens.

Liaise with the Avis head office on service feedback/recovery.

Prepare daily operations report.

ACADEMIC CREDENTIALS

T.Y. BA

CMJ University

12th Passed

Mumbai Board, India.

ADDITIONAL CREDENTIALS

Diploma in Hotel Management - Mumbai

Certificate course in Passenger & Airport Handling from Career Institute – Dubai

IT CREDENTIALS

Basics in Microsoft Excel & Microsoft Word

OTHER DETAILS:

Date of Birth: 3rd March, 1975

Marital Status: Married

Religion: Christian

Residence: Navi Mumbai, India

Languages Known: English, Hindi, Marathi & Tamil

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