Customer Service Management

Name: Arungwa Victor Ugochukwu

Email: ******.*******@*****.***

Phone no: +1-682-***-****

**** ******* ****, ****** ** 75062

SUMMARY

* ***** ** ***** ** experience in administration and management on audit issues. Diligent Auditor, skilled in risk assessment and discussing potential compliance issues with management. Proven track record of assessing system/network controls, security and data integrity to identify, manage and reduce vulnerabilities and ensure compliance with relevant policies and regulations.

SKILLS

Excellent analytical skills

Excellent problem solving and conflict management skills

Microsoft Words, Excel.

EXPERTISE

Expert in IT Auditing and compliance

Expert in review of PCI- DSS regulatory standard and controls.

Expert in review of systems and application security and controls as well as recommending appropriate controls to mitigate any potential risk.

Expert in risk assessment and risk management

Expert in review of IT general controls.

Expert in review of system acquisition and implementation for adherence with systems development life cycle (SDLC) controls.

Review of adequacy of segregations of duties in systems, applications and processes.

Expert in Review of organization’s policies and procedures for adequacy to address risk within the organization.

Conduct full review of the organization’s Disaster Recovery readiness – Business Impact Analysis (BIA), DR plan, Call Tree and annual test, Warm, Hot or Cold site adequacy, critical processes and application listing and ranking.

Evaluate the adequacy of key controls in a UNIX operating system and databases.

Work Experience

IT Auditor

Potentstar Investment Int’l – November 2018 - Date

4027 W Camp Wisdom Road – Dallas, Texas 75237

Communicate and interact with all levels of management on audit issues and manage audit engagements from entrance through closing conferences.

Review systems and application strengths and weaknesses as well as recommend the appropriate compensatory controls to mitigate against any potential risk.

Evaluating the adequacy of key controls in a UNIX operating system and databases.

Work Experience

IT Auditor

Vicaino Geo Services Nigeria Limited - January 2017-June 2018

Responsible for the management and delivery of IT and business process audits to ensure business risks were recognized and appropriately managed.

Performing data analysis and interpretation of analytical results, utilizing data from applications and systems to strategically support business and audit processes.

Assessing IT control elements to mitigate IT risks for confidentiality, integrity and the availability of business information.

Reviewing applications and systems for IT general controls, risk and compliance with policies and regulations.

EDUCATION

Bachelor’s Degree,

Enugu State University of Science and Technology – Enugu, Nigeria

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