Quality Engineer Customer Service

MENA EMAD BOSHRA

QUALITY ENGINEER

** ****** **-****** **, Shubhra El Khemu, Cairo Egypt

& Hanafi El Agamy El Yasmeen Fish Building Alexandria Mobile: +201*********

E - mail: ****.*******@*****.*** & *********@*****.*** Objective.

A highly efficient, methodical and talented quality control supervisor who has considerable experience of developing and implementing effective quality control processes and structures in a manufacturing and corporate environment. Possessing a good understanding of the essentials of safety and quality. Strong customer service experience, and a background of achievement in supporting all levels of management & working to set schedules and deadlines.

Quality control are the set of procedures designed to ensure that the procedures and services performed are according to the desired quality standards; and to meets the requirement accordingly. QC is alike, but not indistinguishable from, quality assurance. Quality assurance are the set of procedures formulated to ensure that a product/service not yet developed meets specified requirements. To bring a Reduction in per unit cost.

To achieve better Utilization of raw materials, human resource and money. To take essential remedial steps to keep the Quality of product or facilities. To attain greater consumer satisfaction by reducing client objections. To locate and identify the processes faults in order to control. To minimize scrap and waste.

Looking for a company which will investigation my skills in production quality and manufacturing management.

Education

Workers University 2009

Faculty : Quality engineer.

Dept. : Department of Production Technology.

General Evaluation : GOOD.

Graduate Project : Quality Control In The Fertilizer. Project degree : Very Good

Job Experiences

• Quality Control

• Egyptian Automotive Axles - 6

th

October city - 1/2014 to present

Key Functions

• Follow up entry material.

• Follow up the production line at work and examine part by supply

• Product exit does not have flaws and most important customer satisfaction

• Follow up calibration Plan.

• Take care to discover flaws

• Knows reusable components

• Investigate the quality of the product

• Planning to avoid defects

• Follows up on bugs closure rate and rejection rate to take corrective action early

• Focus primarily on the process

• Follow the operating instructions for the process

• Internal Audit

• Production line engineer and follow up production plan

• Work SPC

• Product improvement work to increase production

• Reduce the loss of the product

• Review documents

• Stop the defective product.

• use defect tracking to report defects, track bugs, and verify issues posted by any of the team members.

• Quality Control

Egyptian Swiss company for pasta – Industrial Park Tenth Of Ramadan – 9/2012 to 11/2013

Key Functions

1. Follow-up inventory

2. Monitor factories

3. Product control before and after processing

• Delegate Collection and Storekeeper

Dyna Computer Center 8

th

Khaliah Mammon Roxy – Cairo - 8/2011 to 9/2012

Key Functions

1- Money Collected from Customers

2- Store and Exit of goods

Training & courses

• TQM & lean six sigma at Brooklyn Academy.

• General Conversation English Course.

• ICDL

• Internal Auditor (IATF 16949) at SGS Academy

• Lead Auditor ISO 9001/2015

• CMMI (Capability Maturity Model Integration)

• Computer Skills

• Excellent User (Internet & most of Computer Programs).

• Excellent on Microsoft Office (Word & Excel & Power Point &Visio).

• Use Minitab.

skills and Abilities

• Excellent administrative and IT skills, including knowledge of Microsoft Office

• The ability to plan and monitor own workload and that of the team, to ensure that deadlines are met.

• Ability to delegate tasks appropriately to seek advice and support where necessary

• Ability to use expertise to influence others in relation to their subject

• Ability to analysis, understand and interpret relevant information and data

• Ability to think creatively and imaginatively to anticipate and solve problems

• Flexible approach to work to achieve deadlines

• Fluent in Arabic and good in English

Language Skills

• Arabic (Mother tongue)

• English (Very good command in reading and writing) Interests & hobbies

• Travelling

• Driving

• Listening to music

Personal information

Date of Birth : 15

st

February 1989

Marital Status : Single

Military Service : Military Service Done

Nationality : Egyptian

Driving license : Private Driving license

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