JAMES LEE NEWCOMB JR

ac9yh4@r.postjobfree.com

** ******* *****, **** ****, NC 28580

252-***-****

OBJECTIVES

Data Analyst or Business Analyst position

EDUCATION

American InterContinental University

July 2015 Bachelors in Information Technology

Microsoft Office (Word, Excel, Access, PowerPoint)

SQL Database and Relational database experience

Fundamentals of Project Management

Good understanding of Software Development Life Cycle (SDLC)

Network Security and Monitoring software

Basics of Cloud Computing plus Data storage and compression

Great understanding of Network Hardware: Physical Layer

Object-oriented programming (Java)

Javascript

Lenoir Community College

May 2009 Associates in Computer Engineering Technology

DC/AC circuit analysis

Visual Basic

Robotic Programming

Programmable Logic Controllers (PLC)

Digital Computer Electronics

Network (Route, Switch, WAN technologies)

EXPERIENCE

Cisco Systems 7200 Kitt Creek Rd, Morrisville, NC

Customer Support Engineer January 25, 2016 – December 5, 2018

Troubleshoot various network issues affect solutions and collaborate with staff and outside vendors to resolve complex problems.

Splunk experience

Ticket triage

Data entry

Experience troubleshooting routing protocols (OSPF, EIGRP, BGP, MPLS, STP, DHCP, ACL)

Work closely with the customer to resolve network issues either by WebEx or phone

Perform software upgrades on routers and switches

Open TAC cases to investigate complex networking issues and RMA faulty equipment.

Pactiv 1447 Enterprise Blvd, Kinston, NC

Carton Forming Operator June 22, 2009 – December 10, 2015

Setup, operate and clean carton forming machines for McDonald’s chicken nuggets boxes

Manage a crew of 6

Data entry of production data

Perform light maintenance on machines

Padlock

Forklift experience

Collins & Aikman Hwy 264 Alt, Farmville, NC

Advanced Operator October 23, 1988 – August 4, 2006

Setup, operate and clean laminating machines for automotive fabric and headliner

Manage a crew of 7

Data entry of production data

Perform light maintenance on machines

Create shop order for production

Unload and enter foam roll inventory into system

Forklift experience

SKILLS

Proficient in Microsoft Office: MS Word – MS PowerPoint – MS Excel

Outlook

Splunk data analyzing tool

Quick learner

Attention to detail

Proficient in troubleshooting

Soft skills

Javascript

CCNA (Route and Switch) (2016)

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