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Technical Support Specialist

Location:
Alberta, Canada
Posted:
August 03, 2019

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Resume:

Jaroslav Furdos

Technical Support Specialist

EXPERIENCE

09.2018 –

05.2019

12.2016 -

05.2019

09.2016 -

11.2016

09.2012 -

08.2016

Tier 2 Technical Support Team Leader

AT&T Global Network Services Slovakia, s.r.o.

work coordination

escalations handling

Tier 2 Technical Support Specialist

AT&T Global Network Services Slovakia, s.r.o.

VMware and OS Windows administration

client projects support (providing recommendations and support to the client, development and application teams)

trouble tickets handling

bare metal server installation and configuration

LAN/WAN network administration

Consultant of IS Dialog3000Skylla

Control Informatika SR, s. r. o., Slovakia

customer hotline support

System Administrator

Nove technologie a sluzby, s.r.o., Slovakia

support for infrastructure technology services (server, storage, etc.), including diagnosis, repair, upgrade, installation, testing and documentation of hardware system’s

storage and network devices configuration

OS Windows (desktop/server) administration

LAN/WAN network administration

client software installation and administration

VMware and Hyper-V solutions implementation

seminars and courses coordination

hot-line support, consulting

EDUCATION

2009 -

2014

2005 -

2009

Technical University of Kosice, Slovakia

Faculty of Electrical Engineering and Informatics

Master’s Degree

High School of Electrical Engineering in Poprad, Slovakia Electrical Engineering

CERTIFICATIONS & COURSES

2018 VMware vSphere ICM 6.0 (VMware VCSA preparation) 2015 70-410 Installing and Configuring Windows Server 201*-****-**-*** Configuring Windows 8 (Microsoft MCP)

2014 KELine Authorized Installer

Technical support representative with 5+ years of experience in Windows and VMware infrastructure administration. Experienced in scripting, automation and process

consolidation.

PERSONAL INFO

Tel: 403-***-****

Address: 35 Wood Willow Close SW,

Calgary, AB, T2W4H1

Email: *******@*****.***

LinkedIn: www.linkedin.com/in/jfurdos

Skype: jfurdos

SKILLS

Windows & VMWare Administration

(Advanced)

IT Help Desk

(Advanced)

LAN / WAN Administration

(Intermediate)

Leadership Skills

(Intermediate)

Scripting (Powershell)

(Intermediate)

LANGUAGES

Slovak

(Native)

English

(Advanced)

Czech

(Passive)



Contact this candidate