Jaroslav Furdos
Technical Support Specialist
EXPERIENCE
09.2018 –
05.2019
12.2016 -
05.2019
09.2016 -
11.2016
09.2012 -
08.2016
Tier 2 Technical Support Team Leader
AT&T Global Network Services Slovakia, s.r.o.
work coordination
escalations handling
Tier 2 Technical Support Specialist
AT&T Global Network Services Slovakia, s.r.o.
VMware and OS Windows administration
client projects support (providing recommendations and support to the client, development and application teams)
trouble tickets handling
bare metal server installation and configuration
LAN/WAN network administration
Consultant of IS Dialog3000Skylla
Control Informatika SR, s. r. o., Slovakia
customer hotline support
System Administrator
Nove technologie a sluzby, s.r.o., Slovakia
support for infrastructure technology services (server, storage, etc.), including diagnosis, repair, upgrade, installation, testing and documentation of hardware system’s
storage and network devices configuration
OS Windows (desktop/server) administration
LAN/WAN network administration
client software installation and administration
VMware and Hyper-V solutions implementation
seminars and courses coordination
hot-line support, consulting
EDUCATION
2009 -
2014
2005 -
2009
Technical University of Kosice, Slovakia
Faculty of Electrical Engineering and Informatics
Master’s Degree
High School of Electrical Engineering in Poprad, Slovakia Electrical Engineering
CERTIFICATIONS & COURSES
2018 VMware vSphere ICM 6.0 (VMware VCSA preparation) 2015 70-410 Installing and Configuring Windows Server 201*-****-**-*** Configuring Windows 8 (Microsoft MCP)
2014 KELine Authorized Installer
Technical support representative with 5+ years of experience in Windows and VMware infrastructure administration. Experienced in scripting, automation and process
consolidation.
PERSONAL INFO
Tel: 403-***-****
Address: 35 Wood Willow Close SW,
Calgary, AB, T2W4H1
Email: *******@*****.***
LinkedIn: www.linkedin.com/in/jfurdos
Skype: jfurdos
SKILLS
Windows & VMWare Administration
(Advanced)
IT Help Desk
(Advanced)
LAN / WAN Administration
(Intermediate)
Leadership Skills
(Intermediate)
Scripting (Powershell)
(Intermediate)
LANGUAGES
Slovak
(Native)
English
(Advanced)
Czech
(Passive)