Medical Assistant Customer Service

Rosa Leticia Keveles

**** ** **** ** ***** Springs, FL 33067 Mobile: 954-***-**** Email: *******@***.***

Bilingual (English & Spanish) Medical Assistant seeking to join the team of a growing medical practice. With over 15 years of customer service experience, I bring to the table the ability to understand customer needs and give them a positive experience every time.

I am kind, hard-working, and have a passion for the health industry. I believe I will be a very strong candidate for your health organization and would love to show you how I can help you meet your company goals.

MEDICAL QUALIFICATION

Customer Relations

Pharmacology

Scheduling/Rescheduling

Medical Front Office Procedures

Medical Back Office Procedures

Patient Registration

Medical History

Typing (Accurate 35 WPM)

Medical Administration

Patient Charting

Phlebotomy & Hematology

Basic Phone Triage

Universal Precautions/OSHA

EKG

Urinalysis

Infection Control

Venipuncture

Lab Requisitions

Vital Signs

Telephone Reception

PROFESSIONAL EXPERIENCE

Action Supply Accountable Receivable 2016-2018

Post customer payments by recording cash, checks, and credit cards

Post revenues by verifying and entering transactions form lock box and local deposits

Verifies validity accounts discrepancies by obtaining and investigating information from sales, trade, promotions, customer service departments, and from customers

Resolves collections by examining customer payments plans, payment history, credit lines.

Nation’s Health Medical Customer Service Rep 2012 – 2015

nReceive multiple inbound calls from Medicare members and Pharmacies regarding prescriptions

nAnswer inquiries regarding tracking and dosage of medication

nAssisting in billing, which includes answering any questions clients have about billing

nAssisting clients with knowledge of their Silver Script plans, which is an off shoot of Medicare

nSending refills of medical prescriptions through the mail

Family Physicians of So. FL Medical Assistant/Externship 2012

Successfully completed 180 hour externship in a fast pace internal medical office

Providing staff support by assisting with medical front and back office duties

Responsible for checking in patients and escorting them to the examining room to be seen by the physician

Accurately recording vital signs, perform phlebotomy and EKG’s

Preparing exam rooms and assisting with stock replenishment

Assist with other duties as needed

Home Goods Sales Associate 2005 – 2012

nEnsure that all customers receive receipts on all purchases

nParticipate in physical inventory counts

nResolve all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind

EDUCATION

Florida Career College (Margate, FL)

Medical Assistant, 2012

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