Manager Administrative Assistant

Location:

Mitchells Plain, Western Cape, South Africa

Posted:

July 30, 2019

Contact this candidate

Resume:

CURRICULUM VITAE

Ms Suraya Yaghya

** ******* *****, ********

Mitchells Plain, 7785

Tel: (H) 021-***-**** (C) 071-***-**** or 084-****-*** E-mail: *********@*****.***

ID no: 841**********

EDUCATIONAL QUALIFICATIONS

Matriculated in 2002 at Mondale Senior Secondary Mitchell’s Plain Subjects:

English HG

Afrikaans HG

Biology HG

Geography HG

Mathematics SG

Physical Science SG

COMPUTER PROGRAMME SKILLS

In House -S track

In House- Agent Workbench

In House – SAP

In House -Postilion Office

In House -Naedo web

In House -Arrears web

In House- Payment Queries tool

In House - Magellen

In House - Vision

In House – Davox

In House – Excalibur

In House – Norman

In House – Columbus

In House - CPB

In House – Cacs

In House – Swordfish

Workstation Voice Logger

Dispatch

Windows 2000

Windows NT Ver. 4

MS Office 2010

MS Excel

MS Word

MS Powerpoint

MS Outlook

MS Access

Microsoft Internet Explorer

Other Skills

Completed consultant training - In House

Completed Savings account Training- In House

Completed Loan Accounts Training- In House

Completed Client Service Training - In House

Completed Debt collectors Training- In House

Debt Counselling Training- Training- In House

CPS Trace Training – In House

WORK HISTORY

27 September 2017- Current

WNS (Britsish Gas Campaign ) Customer Service advisor

Liaising with United Kingdom clients

Taking Payments

Processing refunds

Investigating problem accounts

Giving detailed explanations of the bills to customers

Booking appointments for meter readings meter removals and meter installations

Transferring customers to the correct departments 20 July 2016- 26 September 2017

Nimble Group

Collections Agent & Trace Agent

Handling Outbound Calls

Liaising with clients

Negotiating Payments

Persuading Clients to make acceptable payments

Rehabilitating arrear accounts

Handling queries

Objection handling

Using trace tools to search for clients updated details

Contacting clients and verifying details are correct

Reason for wanting to leave:looking for better career prospects, professional growth and work opportunities.

10 June 2016- 18 July 2016 Temp Assignment

Democratic Alliance National Contact Centre

Client Service Consultant

Capturing Data

Liaising with voters regarding issues in there specific areas

Informing voters about the D.A policies

Canvassing for votes

Giving voters directions to there nearest voting stations

Finding out if voters need to register for special votes or need assistance to get to voting stations

Reason for Leaving: Temp Assignment Call Centre Closed

13 April 2013- 01 June 2016

Sanclare Financial

Account Manager

Handling Inbound/Outbound Calls

Liaising with clients

Negotiating Payments

Persuading Clients to make acceptable payments

Rehabilitating arrear accounts

Handling queries

Objection handling

Administration

Drafting documents etc

Reason for Leaving looking for better career prospects, professional growth and work opportunities.

02 September 2013 – 31 October 2014

SCM Debt Clearance

Debt Counselling consultant

Capturing Data

Assisting clients with budgets

Filling information in the correct order

Assisting with reception duties:

Answering calls

Transferring calls

Taking messages

Liaising with suppliers

Attending to email queries

Updating the company's social media status and advertising on Facebook

Training new staff

Reason for leaving Company Closed

01 November 2010 – 18 December 2012

Capitec Bank

Help Desk Agent

Attending to telephonic and written queries

complaints both inbound and outbound within the

agreed service levels

Check paydates

Loan payments

Loan payment reversals

Closing of loans

Adding and removing arrears

Cash deposit reversals

Write off fees

Unlocking of fixed terms

Credit and debit accounts

Meeting departmental targets

Administration duties

Following up on incidents logged

Providing the branch feedback on Incidents.

Drafting paid up letters

Internal and external transfer documents

Assisting with software errors and implementing work arounds

Assisting the client care department handling different client queries and making sure the client is correctly informed and assisted.

Reason for leaving looking for better career prospects, professional growth and work opportunities.

12 March 2008 – 31 October 2010

The Foschini Group- Financial Services

Arrear Accounts Counsellor

Handling Inbound/Outbound Calls

Liaising with clients

Negotiating Payments

Rehabilitating arrear accounts

Handling queries

Second in charge when supervisor is not available ( sick, on leave etc)

Managing a team of 13 members

Motivating them to meet and exceed targets

Conflict resolution

Implementing Corrective procedures

Quality assessing

Listening to calls

Providing individual feedback

Providing group feedback

Reason for leaving looking for better career prospects, professional growth and work opportunities.

7 September 2007 – 20 October 2007

Atlantic Sport Bet

temporary position

Administration

Opening new accounts

Handling queries

Money Transfers

Filling

Copying

Reason for Leaving Temporary contract

October 2005 – April 2007

Edcon Financial Services

Arrear Accounts Counsellor

Handling Inbound and Outbound Calls

Liaising with clients

Negotiating payments

Rehabilitating arrear accounts

Handling queries

Reason for Leaving Part time position Looking for Full time position DEVELOPED SKILLS AND ABILITIES

My various work experience as well as my computer training has given me the necessary skills to contribute to the efficient administration of any business. I have developed strong interpersonal skills, through my participation with various employees, employers and associates. In addition, I can work effectively as part of a team or on my own. REFERANCES

Luke Felix

Team Manager WNS (Britishgas campaign)

Cell: 081*******

Janine Theunissen

Team Manager Nimble Group – Trace Team

Cell: 072*******

Primrose

Quality Assessor -National Contact Centre for the Democratic Alliance Cell: 072*******

Tasneem Stemmet

Team Leader- Sanclare Financial

Cell: 084*******

Mrs Jean Grove