Customer Service Data analyst

Esther Malcolm

443-***-****

**** ****** **** ***, *********, MD 21229

***************@*****.***

PROFESSIONAL SUMMARY

• 1 year of hands-on experience in handling, analyzing and cleaning data

• Hands-on experience in SQL, Spark SQL, pyspark and AWS (S3 and EC2)

• Knowledge in Data Analytics, Data Mining and Warehousing

• Exposure and Knowledge in Banking and Financial services sector

• An effective team player with planning and execution skills coupled with analytical and problem solving skills

• Knowledge on Python, Alteryx Designer, Informatica, Big Data Analytics, HTML and Core JAVA

• Trained in UNIX Admin, Linux Admin and ITIL Awareness

• Good communication skills and effective in conveying information to others EDUCATION AND CERTIFICATION

Kalasalingam University —Bachelor of Technology in Computer Science Engineering,2016 with 3.4 GPA Alteryx Designer Core Version 2019, February 2019 Business English Certification from Cambridge University, March 2015 Data visualization using python, Udemy (In progress) Splunk and Tableau (In Progress)

AWS Certified Cloud Practitioner, A Cloud Guru (In Progress) PROFESSIONAL WORK EXPERIENCE

Project Engineer, Wipro LTD

Client : Citi Bank, New York (Supported from India)—(DEC, 2016 - SEP, 2017) Project Description:

Advanced Dispute System(ADS) act as a front-end dispute, chargeback processing system for both issuing and acquiring business. Disputes are normally raised by the cardholder over what is perceived by him/her as incorrect billing.This may or may not be correct. Customer Service Officers are the first point of contact to the cardholder.The. advanced Dispute System sets up the procedure, which supports the Customer Service Officer in his/her handling of these cardholder disputes.

Role Description:

• Followed Agile Scrum methodology for development of the product.

• Designed, implemented and maintained Java application within all phases of the Software Development Life Cycle (SDLC)

• Involved in extensively developing and implementing requirements provided by business.

• Involved in writing sql queries and complex stored procedures.

• Developed the web pages Java, HTML, JavaScript, CSS, JQuery, JSP, Servlets and J2EE technology framework using Spring, JDBC and Web Services.

• Wrote and executed test cases based on written design, as well as based on product knowledge that resulted in greatly improving the software. Researched and documented software bugs and created and implemented fix.

• Performed Unit testing in UAT and SIT environment. And was responsible for investigating the issues, defects, determining problem for root cause, formulating corrective action recommendations & implementing them.

• Communicated with the client everyday on stand-up calls to discuss the tasks completed and the impediments faced.

Junior Data Analyst, Wipro LTD

Client : Capital One,Virginia (Supported from India)—(SEP 2017 - JAN, 2018)

• Wrote SQL scripts in Snowflake for various segments according to the client’s requirements

• Performed ETL – Extracted data from Snowflake, transformed it in Data-bricks and loaded it into AWS S3 buckets using AWS CLI

• Performed data cleansing and data quality checks

• Created EC2 instances and performed data sync using Linux commands and AWS CLI

• Communicated with the client everyday on stand-up calls to discuss the tasks completed and the impediments faced

• Completed all stories assigned in JIRA within the particular sprint

• Responsible in creating documentation to team for Trouble shooting and resolving issues reported by System users by facilitating resolutions

• Conducted User Acceptance Testing and collaborated with QA Team to develop the test plans, test scenarios, test cases,test data used for testing based on business requirements, Technical Specifications and Product Knowledge.

• Interacted closely with the Subject matter experts (SME) for the functional requirements gathering. TECHNICAL SKILLS

Software Applications: MS Office 365, Outlook

Tools: Informatica /Snowflake /Data Bricks/Alteryx /AWS ( S3 and EC2) Programming Languages: Oracle /Python/ MySQL/ Core Java /JavaScript /HTML

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