Engineer Desktop Support

MOHAMED RAFIUDEEN A M

Email: **.*********@*****.***

Mobile NO: +974-********

Skype ID: *********.**@*****.***

Current Location: QATAR

CAREER OBJECTIVE:

To become a part of a team, who is inspired to grow, I am looking to utilize my skills within an organization to help fulfill the core values and objectives. Seeking a responsible & challenging position that utilizes my experience and analytical skills in order to contribute growth of the organization as well as provide myself opportunities to grow and acquire new skills.

CAREER SUMMARY:

Over 6+ Years of experience in Information Technology with prime focus on IT Support, System Administration, Networking, Security and Surveillance System.

Roles and Responsibilities:

Installing, configuring and troubleshooting Windows Server and client operating system.

Installing, configuring and maintaining of AD/DHCP/DNS/ services, FTP and IIS

System image backup using Symantec.

Implementing TCP/IP protocol in both Workgroup and Domain

Active directory user account administration (Creation, Deletion, Reset)

Joining of new users on Network domain, database in active directory

Creating and Assigning user rights and permissions for shared folder in file server

Installing Configuring and Maintaining local area network and wireless network

Installation & Configuration of local and Network Printers.

Installing and Configure Outlook Email Client Issue

Installation of all kind of software, Antivirus and Troubleshooting.

Used to rectify the Hardware and LAN issues for end users

Installation and Configure Site to Site VPN.

Troubleshooting system and network problems and diagnosing and solving hardware and software faults.

Providing technical support and solving the IT problems remotely via phone, email or screen sharing such as Team viewer and Any desk.

Strong ability to provide instruction to customers on how to best utilize the latest technologies in IT Security system.

Managing Customer Security needs: Supervising of Installing, Troubleshooting PC Based DVR, NVR, and ANPR.

New Installation Standalone DVR, NVR and CCTV IP, HD, Analog Cameras.

New Installation of CCTV & Security systems, Configuring LAN View, Web, Mobile view, CMS configuration with multi windows.

Port forwarding in all types of router for Video Recorder.

Configuring and Troubleshooting of Access Control and Time Attendance System.

PROFESSIONAL EXPERIENCE:

Company Name : Vostok Trading LLC, Dubai, UAE

Designation : IT Field Support Engineer

Duration : February 2017 to April 2019

Company Name : Sans bound Pvt. Ltd., Chennai – INDIA

Designation : IT Support Engineer

Duration : March 2015 to December 2016

Company Name : Grand Stores LLC, Dubai-UAE

Designation : Desktop support Engineer

Period : September 2011 to January 2015

Company Name : PCS Technology

Designation : IT System Support

Period : December 2009 to July 2011

PROFESSIONAL CERTIFICATIONS AND TRAINING:

Hardware and Networking

Microsoft Certified solution Expert

Cisco Certified Network Associate

TECHNICAL SKILLS:

Microsoft:

Understanding NTDS. DIT File and Types of Doman Controllers.

Good Knowledge on FSMO roles, Trust relationship and Global Catalogue.

Installing WDS, WSUS, NAT and VPN Connectivity.

Cisco:

Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP and FTP).

Configuring Routing protocols (Static, Default, RIP, EIGRP & OSPF).

Configuring VLANS, Inter-VLAN routing.

Configuring LAN Network (Ether channel or Port Channel, VTP and spanning and tree Protocol.

Knowledge in HSRP

EDUCATIONAL QUALIFICATION:

MASTER OF SCIENCE (MSc. IT) INFORMATION TECHNOLOGY,

The New College, Madras University, Chennai, India.

BACHELORE OF COMPUTER APPLICATION (B.C.A), PONNIAH RAMAJAYAM COLLEGE, Bharathithasan University, Tamil Nadu, India

PERSONAL PROFILE:

Date of Birth : 14-06-1986

Gender : Male

Marital Status : Married

Nationality : Indian

Language Known : English, Hindi, Tamil & Malayalam

License : Valid UAE LMV

Visa Status : VISIT VISA (Expiry 10/10/19)

DECLARATION:

I hereby declare that all the details furnished above are true and best to my knowledge.

DATE: (MOHAMED RAFIUDEEN)

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