Customer Service Manager

SHANTHI BALAN Mobile: +974-********

Email: **********@*****.***

CAREER PROFILE

I am Finance and Customer Services professional with 7 years’ experience in high volume cashiering and customer service.

CAREER HIGHLIGHTS

1.Successfully handled huge cash flows while cashiering with the company even up to 145,100 USD per day.

2.Successfully dealt over 30000+ different types of customers and ensured the repeat business for most in an office business environment

PROFESSIONAL EXPERIENCE

Sree Gokulam group of companies Gokulam Doha, Qatar; Gokulam Group of Companies

(Sree Gokulam Chits & Finance Company which is spread all over India and abroad with 235 of its branches. Net worth USD$1.5 billion.

The group is successfully involved in major ventures such as M/S Gokulam Biotech, Sree Gokulam Hotels (India) LLP, Gokulam Group of Schools, Sree Gokulam Medical College, Sree Gokulam Foods, Sree Gokulam Public Schools, Sree Gokulam Security Services … etc.

Job title: Assistant Manager – Administration and Customer Services

(March 2009 - January 2016)

Job Responsibilities

Greet and welcome guests at the office.

Address guests' service needs in a professional, positive, and timely manner.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette.

Read, analyse, and interpret general business manuals, technical procedures or governmental regulations.

Write reports, business correspondence, and procedure manuals. Record, store, access, and/or analyse computerized financial information.

Effectively present information and respond to questions from groups to managers, clients, customers, and ownership.

Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures.

Complete period-end closing procedures and reports as specified.

Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.

Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and co-workers.

Perform other reasonable job duties as requested by Managers

EDUCATION

Master of Business Administration (MBA) National Institute of Business Management, Tamilnadu, India

Bachelor of Commerce (B. Com) from Tamilnadu Open University, India

Bachelor’s Degree in Family and Community Science and Apparel Fashion Designing (BSc-FCS/AFD) from Avinashilingam University, Tamilnadu, India with First Class.

LANGUAGES

English – Business communication (Competent)

Tamil & Malayalam – Fluent

OTHER SKILLS

IT Skills: proficient with all MS Office and Finance software.

PERSONAL INFORMATION

Resident of Qatar since 2016, QID Number: 287********

Valid until 11.07.2022

Sponsorship: Husband Visa (HMC)

Child: 01 / 2.5 years old

Declaration: All details furnished above are true to my knowledge.

Shanthi B

Contact this candidate