Call Centre
Resume:
CURRUCULUM VITAE
Of
THOKOZANI KHUMALO
Personal details
Name : Thokozani
Surname : Khumalo
Date of Birth : 1995 April 17
Id No : 950-***-**** 084
Gender : Male
Marital Status : Single
Nationality : South African
Postal Address : 360A Vukulu Street Zone 6 Meadowlands 1852
Contact number : 062-***-****
Alternative Contact : 072-***-****
Email Address : *******************@*****.***
Home Language : IsiZulu
Other Languages : English, IsiXhosa
Criminal Record : None
Personal Qualify : Ingenuity, Tenacity, and Collegiality
Academic qualifications
Technical Support NQF Level 4
Last Institution Attended : Ekasi IT solution Pty Ltd
Year : 2018-2019
Course : Technical Support
Subjects : Business Communication; Business Information;
: Business Numeracy; Computer Maintenance;
: Computer Networks; Helpdesk; and
: Information Technology concepts;
Learnership Programme : Completed
Secondary education
High School : Matseliso Secondary School
Year : 2014
Highest Grade Passed : Grade 12
Subjects Passed : IsiZulu
English
Geography
Life Orientation
Mathematics
Physical Science
Life Science
Tertiary education
Name of Institution : Central Johannesburg College
Highest Grade obtained : N6 Mechanical Engineering
Work Experience
Company : Cloudseed Pty Ltd and Trained by Ekasi IT Solutions
Learnership Programme : Technical Support NQF Level 4
Job Title : (ICT) Intern
Period : August 2018 to December 2018(Theory work done)
REFERENCES
Company : Ekasi IT Solutions Pty Ltd
Contact Person : Nokuzotha Ndlovu
Position : HR and Admin Manager
Contacts : +27-10-590-****/074*******
Work Experience
Company : Charlotte Maxeke JHB Academic Hospital
Department : ICT Contact Centre
Contacts : (011)488 - 4664
Period : February 2018 to January 2019
Job Description:
Providing First Line Telephonic Support on all Technical Queries
Telephonic Logging of Technical Calls/ Service Requests on Service Desk System
Resetting Users Password on Active Directory Application
Resetting Users Passwords on MEDICOM/ Health Information System Application
Telephonic Logging of all Maintenance Call on E-Maintenance System
Installing of operating systems, e.g. Windows 10, 8 and 7
Installing of software, e.g. Microsoft office 365, Medicom and PACs
Connecting clients to one printer using networking sharing
Working with VDIs/ VMware
Assembling of PCs from scratch component by component.
REFERENCES
Company : Charlotte Maxeke JHB Academic Hospital
Contact Person : Mr Thabiso Twala
Position : ICT Contact Centre Manager
Contacts : (011)488 – 4664 or 082-***-****
Company : Charlotte Maxeke JHB Academic Hospital
Contact Person : MR Deon Malotsha
Position : ICT Acting Manager
Contacts : (011-***-**** or 082-***-****
E-mail : ****.********@*******.***.**
Company : Charlotte Maxeke JHB Academic Hospital
Contact Person : Ms Phokane
Position : ICT Technician
Contacts : (011-***-**** or 079*******
E-mail : ****.*******@*******.***.**
Contact this candidate