Front Office Service

JAMMINA KRIZELLE E. CARDAÑO

Address: Bin Mahmoud, Doha - Qatar

E-Mail Address: ************************@*****.***

Mobile Number : +974-********

OBJECTIVE

To apply for a position where I can maximize my knowledge and skills and gain more trainings and experience for continuous personal and professional growth, to be able to contribute to the organizational growth thru rendering quality service for customer satisfaction.

WORK EXPERIENCED

FRONT OFFICE ASSOCIATE February 13, 2017 – July 31,2017

Under Rapid Care Manpower Services Inc.

Best Western PLUS The Ivywall Hotel

Rizal Avenue Ext., Puerto Princesa City

FRONT OFFICE ASSOCIATE August 01, 2017 – May 17,2019

Best Western PLUS The Ivywall Hotel

Rizal Avenue Ext., Puerto Princesa City

Registers guests and assigns rooms. Accommodates special requests wherever possible.

Assists in pre-registration and blocking of the of rooms for reservation.

Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.

Understands room status and room status tracking

Knows room locations, types of rooms available, and room rates.

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-out, early check-ins, special requests, and part-day rooms.

Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

Files room key cards.

Knows how to use front office equipment.

Processes guest check-outs.

Answering Incoming Calls.

Direct call to guest rooms, staff, or departments through the switchboard or PBX system.

Places outgoing calls.

Receives guest messages and deliver the same to the guest.

Logs all wake-up call requests and perform wake-up call services.

Understand the telephone operator board or PBX switchboard operation

knows what action to take when emergency call is required

monitor automated system including fire alarms and telephone equipment when engineering and maintenance department if closed

Assists in operating telephone equipment or service complains and problems

Trains or assists with training new telephone operators in performance of job duties.

To be fully aware of and adhere of health and safety, fire and bomb threat procedures.

Knowledgeable in Opera Property Management System

EDUCATIONAL ATTAINTMENT

College : Bachelor of Science in Hospitality Management

Palawan State University

Puerto Princesa City

Honors/Awards:

Cum Laude

Academic Excellence Award; Academic Proficiency Award

June 2013-April 2017

High School : Palawan National School

Puerto Princesa City

SY 2009-2013

Elementary : Palawan State University

Puerto Princesa City

SY 2004-2009

HIGHLIGHTS OF QUALIFICATIONS

Knowledgeable in basic computer programs and Microsoft office

work with less supervision

Excellent written and verbal communication skills

Can handle queries very well with the good interpersonal skills

Full of energy and maintains the positive environment

Great sense of responsibility towards the people service and caring.

Self-starter with a can-do attitude

Can work productively in high stress and deal with high volume of work.

TRAINING & SEMINAR ATTENDED

Best Western Best Western Plus The Ivywall Hotel June 18, 2018

Complaint Handling

Service Excellence

ICEGET Best Western Plus The Ivywall Hotel June 15, 2017

(I Care Every Guest Every Time)

Best Western I Care Best Western Plus The Ivywall Hotel June 14, 2016

Best Western Heritage

On the Job Training (450 hrs) Best Western Plus The Ivywall Hotel December 1, 2016- February 9,2017

Hospitality Basics: Careers, Palawan State University October 25-28,2016

Opportunities & Challenges

Pre-internship training

Property Management The Legend Hotel Palawan October 10,2016

System Seminar (Maestro)

Front Office Immersion Fersal Hotel October 18,2016

World of Coffee Concoctions Glorietta 3, Ayala Center, Makati April 2015

and Barista Basics Training

Bar Exposure Program Makati, Manila April 2015

TGI Friday’s Glorietta

Food and Beverage Immersion(319 hrs.) Greenwich Palawan March 2015

Housekeeping Immersion(30 hrs.) The Legend Palawan September 2014

Food Operators and Handlers Puerto Princesa City September 26, 2014

Training Course on Food Sanitation Holiday Inn Clark Pampanga July 06, 2011

And Basic Environmental Sanitation

City Health Department

PERSONAL INFORMATION

Date of Birth : November 21, 1995

Place of Birth : Puerto Princesa City, Philippines

Gender : Female

Nationality : Filipino

Civil Status : Single

Religion : Roman Catholic

Language Spoken : English & Filipino

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