Engineer Active Directory

Brian Mason

* **** **

Alpharetta, GA *****

Mobile: 770-***-****

*****.*******@*****.***

Career Objective

Seasoned and effective Information Technology Professional seeking to leverage extensive project-based technical experience in support of corporate profitability and productive objectives.

Profile

Consistently contribute to improve productive, cost effectiveness, operational enhancement, and profitability through leadership, strategic planning strengths, technical expertise, and sound understanding of client needs

Effective leadership skills hones through progressive roles within high-paced, demanding environments that required balancing of numerous tasks with varying degrees of priority

Excel in big-picture thinking while energizing teams and building consensus among disparate groups in order to “make thing happen”

Reputation for strong ethic, exceptional commitment to customers industry knowledge, approachability and ability to “get the job done” by focusing on priority task, responding to sense of urgency and tenacious commitment to results

Technical Proficiencies

Platforms: Intel/IBM based and Apple, Thin clients

Operating Systems: Windows 7, Windows 8.1 Professional, Windows 10 Professional, Windows Server 2008, 2012R2, and Windows Server 2016

Software: Microsoft Office Suite, Microsoft Office 365, Exchange Management, Connect Wise, Continuum, Active Directory, SCCM, CMDB, Sage 300 CE, Ghost, vCenter, vSphere, McAfee, Symantec, and Avast Anti-Virus, Dell / Quest Rapid Recovery software, Proof Point, Deep Freeze, Screen Connect, IBM IMM

Hardware: Desktop/workstations, Laptops, Tablets, Lenovo Servers, Thin clients, Scanners, Printers Switches, Routers, Wireless Access Points, Ethernet and COAX cabling

Professional Experience

Williams Technology - Atlanta, GA May 2018 – June 2019

Senior Systems Engineer (contractor)

oImproved over-all customer satisfaction by 80%

oCreate, add, move, and modify user and computer accounts Active Directory

oCreate, add, and modify security groups in Active Directory

oServer administration and performance tuning on Server 2012R2 and Server 2016

oDevelop policies and procedures

oOffice 365 mailbox creation and administration

oSoftware audits

oLead Engineer for in-house and customer virtualization projects with V-Host

oSenior Support Engineer supporting 300+ managed properties

oProvide remote network, server, desktop, and software support

oEmploy ITIL best practice to determine root cause and develop problem resolution

oProvide network architecture and consulting services

oRe-image and deploy desktop and laptop computers

oPerform staff studies

oLead Project Engineer for Sage 300 CE upgrades

oRespond to and resolve system outages

Fulton County Public Schools – Alpharetta, GA February 2018 – May 2018

School Support Technician (contractor)

oProvide Tier 1 and Tier 2 support for all student, staff, and faculty computers and mobile devices

oRe-image laptops, workstations, and Apple iPads

oRestore student iPads to factory settings

oUser account administration in Active Directory

oTroubleshoot network connectivity issues

oInstall software

oRespond to and resolve trouble tickets within SLA standards

Summit Hosting – Alpharetta, GA July 2017 – November 2017

Network Engineer (contractor)

oProvide 24x7 server support on Server 2008R2, 2012, and 2012R2

oCreate, add, and modify security groups in Active Directory

oProvision and deploy virtual servers using vCenter and vSphere

oSupport 750+ US and 150+ Canadian customer

oCreate, add, move, and modify user and computer accounts Active Directory

oSoftware audits

oUse ITIL best practice to determine root cause and develop problem resolution

oPerform backups, audits, and resolve failures in Dell/Quest Rapid Recovery

oInstall software and set security options

Delaware Consulting – Alpharetta, GA September 2015 – May 2017

IT Support Specialist

oProvide 24x5 global IT support

oConfigured and installed upgraded wireless network devices in the Alpharetta office

oProvide Skype support for local and remote customers

oSupport customers in UAE, Europe, China, Philippines, and Southern Asia

oRe-image and deploy laptop running Windows 8.x Enterprise and Windows 10 Professional

oPerform enterprise system checks in SCCM

oSoftware audits

oCreate, add, move, and modify user and computer accounts Active Directory

oCreate, add, and modify security groups in Active Directory

oCreate user and group mailboxes and distribution groups in Exchange server 2010

oCreated Help Desk Operations Procedures

oInventory control and Asset management

oProvide customer support in Office 365, One Drive, and Share Point

Hewlett-Packard – Dobbins Air Force Base – Marietta, GA June 2015 – September 2015

IT Support, Mid-Level (contractor)

oProvide nationwide desktop warranty support for the US Navy

oSupport users at command and unit levels

oPerform workstation connections, installation, integration, and testing

oAdd new computers to the domain and update IP and DHCP records

oInstall and configure Hewlett-Packard printers and Multi-function devices on the network

Pediatric Associates of America – Norcross, GA September 2014 – June 2015

Help Desk Team Lead

oDevelop and publish Help Desk Duties and Responsibilities

oEstablish guidelines for security patches and update installation

oCreate, add, move, and modify user and computer accounts Active Directory

oCreate, add, and modify security groups in Active Directory

oResolve Tier 1, 2, and 3 hardware and software trouble tickets

oSoftware audits

oSupport 1000+ corporate and remote customers

oEstablish Information Technology procurement procedures

oMonitor and assign trouble tickets in KACE Management

oEmploy ITIL best practices to determine root cause and develop problem resolution

oConfigure and install network printers and digital scanners

oProject Leader for Single Sign-on initiative

oWindows 8.1 Professional Kiosk Project Lead

oMedicare software upgrade Project Lead

oTrain and mentor Help Desk staff

DSCI / US Amy / ISAF/ NATO – Afghanistan October 2010 – January 2014

Help Desk Manager

oManage a team of 6 Help Desk Engineers

oCreate, add, and modify security groups in Active Directory

oCreate, add, move, and modify user and computer accounts Active Directory

oCreated mailboxes, distribution lists, and group mailboxes in Exchange

oPushed computer and server patches and updates

oCreated and modified daily and weekly server backup schedules

oSupport US and NATO customers on Unclassified, Classified, and NATO Secret networks

oRestructured Help Desk operations at 2 ISAF/NATO bases to exceed SLAs

oConfigured and installed network printers and digital scanners

oProject Leader in development and deployment of Army Gold Standard image

oTrain new Help Desk personnel

oConduct unit level support staff training

oUsed ITIL best practices to determine root cause and develop problem resolution

oPublish technical documents, SOPs, and training material for office and staff

EMW / US Air Force – Manas, Kyrgyzstan September 2009 – October 2010

Network / Helpdesk Technician

oProvide Tier2 and 3 desktop and network support

oSupport customers at commend and unit level

oResolve complex software, hardware, and network issues

oPerform workstation connection, installation, integration, and testing

oAdded new computer to the domain and updated IP and DHCP records

oCreate, add, and modify security groups in Active Directory

oCreate, add, move, and modify user and computer accounts Active Directory

oPrepare weekly and monthly performance reports

oPerform communication Focal Point duties

oTrain new Help Desk technicians

Dell Systems September 2008 – September 2009

Defense Contract Management Agency

US Army Corps of Engineers

Desktop Application Developer (contractor)

oExecute design, and develop, test, and document new applications while performing onsite and remote desktop migrations, new PC installations, and network configurations

oTrack all problems and issue timely resolutions while maintaining systems through routine monitoring and upgrades

oPerform workstation migrations, integrations, installations, and testing

TAC Secured / Hewlett-Packard September 2007 – September 2008

Re-Imaging Technician (contractor)

oProvide post-imaging support for US Army desktop and notebook computers

oInstallation support for commercial and Government software

oAssumed accountability for high-profile and lower level customers

oVerify all hardware configurations, customer data, mapped drives, and network printers perform to customer expectations

oResolve all post-imaging software issues and provide detailed documentation related to resolution

Wyeth Pharmaceuticals – Richmond, VA April 2007 – July 2017

System Engineer (contractor)

oSupport production line workstations and instrument servers within a Novell environment

oChampioned concept, configuration, and deployment of thin clients and printers in a new training facility

oPublished Validation scripts and work instructions

Circuit City Stores Corporate Office – Richmond, VA March 2006 – April 2007

Windows Migration Specialist (contractor)

oCoordinate major Information Technology migrations, moves, adds, and changes

oSupport 5,000+ corporate and remote customers

oUtilize Windows XP, SMA Windows File Transfer throughout all migrations and resolve all Lotus Notes related software issues

Lockheed-Martin – Baltimore, MD October 2004 – March 2006

Desktop / Image Specialist (contractor)

oPerform support functions for Social Security Administration DMA / eDIB project including all reporting documentation, SOP, and status updates; audit all systems for compliance

oApply Green Belt Six-Sigma principles for Nations Scanning Service project and troubleshoot all outstanding issues related to the project

oConduct on-site training o technical staff and present organization at offsite locations during major implementation

oConfigure front-end capture, training, and fax servers as well as ODBC for AS-400 communication and establish system variables for DMA standards while managing Connect Direct, Message Plus Open, workstations, and Brook Trout Fax cards

Electronic Data Systems – USMC Base Quantico, VA March 2003 – July 2004

Systems Engineer (contractor)

oContributed to the Navy / Marine Corps Intranet project which supported 2,500+ customers in Windows NT / 2000 environment

oPackaged, tested, and evaluated 1,000+ applications for migration

oInstrumental in establishing testing, reporting, and updating standards and procedures as well as opening and monitoring Remedy trouble tickets

oEmploy Radia, MSI, Active Directory, Ghost, Norton, Welchia, and TCP/IP printers

First Health Services – Glenn Allen, VA April 2000 – February 2003

LAN / WAN Technician

oPoint technician for network infrastructure and operations supporting 1,000+ users in a Novell environment

oConfigured and deployed Windows NT, 2000 workstations and Novell servers

oDevelop and publish technical documentation and network drawings while initiating and championing new technology projects and procedures to improve operations

oExceeded all departmental project timelines and budget designations while coordinating inventories and preparing requisitions

oDevelop data backup and disaster recovery plan for 100+ data and mail servers

oTroubleshoot, support, and maintain large data network to include switches, routers, and cable plants

Education & Credentials

Commonwealth College – Virginia Beach, VA

Applied Science and Computer Information Systems

Certifications:

CompTIA Advanced Security Practitioner

MCSE Microsoft Server 2012R2 Installation and Configuration

ITIL v.3 Foundations

CompTIA Security+

Cisco Systems

CCNA Training

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