Customer Service Data Entry
Resume:
Lauri Davis
Saquoit, NY *****
************@*****.***
Professional Experience
Remet Corporation February 2019 – July 2019
Utica, NY
Customer Service Representative
Customer Service duties including:
• Data entry into computer system for various product orders received from emails/phone
• Filing/Copying orders
• Email customer invoices and Certificates of Analysis Par Technology Inc. March 2004 – January 2019
New Hartford NY
Order Administrative Specialist – Sales Administration
Directly responsible for overall parts ordering process servicing client’s needs
• Data entry into proprietary computer system from phone, fax and email orders
Customer Service duties:
• Internal branch office/external phone calls/voicemails
Customer Service questions
• Parts pricing
• Order status/location within the pipeline,
• Equipment warranty information and contract coverage
Problem solving shipping and parts distribution issues
Research various parts requirements through engineering area
Provide parts photos to customers for confirmation
Interacted with Supply Warehouse, Accounting (credit card payments), Sales team, Installation engineers
Filing/Copying as needed
Parts Specialist
Equipment Order processing
Auto Shipment of printer paper
Filing/Copying as needed
Skills
Customer Service Skills – Proficient (15+ years)
• Measures a candidate’s skill in evaluating approaches to customer service and satisfaction. Indeed Assessment Results
• Data Entry (15+ years)
Reflects pride in providing customers high levels of service.
Innovative problem-solver who can generate workable solutions and resolve complaints.
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Internet, Facebook, Email, Proprietary Customer Service/Parts systems Lauri Davis
14 Pine Circle
Saquoit, NY 13456
************@*****.***
Education
High School in General Business
Norwich High School – Norwich NY
Sept 1977 – June 1979
References
Christine A. Leahy
Sr. IT/Vendor Compliance Manager
Jones Lang LaSalle (JLL)
Sally Welch
Case Worker
Neighborhood Center
Melissa White
Team Leader/Parts Dept
Par Technologies Inc.
Contact this candidate