Cloud Core Engineer Network
Resume:
P.O Box ***-*****, Kapsabet, Kenya.
Phone: +254-*********/+258-*********
Email: ********@*****.***
Personal Details
NATIONALITY: Kenyan
PASSPORT NO.: AK0347771
RELIGION: Christian
LANGUAGES: English and Kiswahili
Summary
Experienced CS and PS Core Network Engineer with extensive background in Huawei and Ericsson MSC, HLR and MGW integration, support and troubleshooting, Alcatel-Lucent HLR provisioning and customer care skills, Huawei UGW, USN, and CG both legacy and cloud, cloud PRS and vMSE. Versed experience on Huawei switches and routers A good team player with all rounded core skilled technical abilities on core nodes, networking, troubleshooting, KPI monitoring and analysis.
Proficiency
Huawei CS (MGW, HLR MSC) support and integration
Huawei PS (UGW, USN, CG, vUGW, vUSN, vCG, vPRS and vMSE) support and integration
Ericsson MGW, HLR and MSC support and integration
Huawei IOT SmartHome (IoT platform and SBC) Integration and support
RNC and BSC integration to core network
Alcatel-Lucent HLR data management
Troubleshooting
Customer Service
Networking
Professional Experience
Dec 2014 - To Date Huawei Technologies Kenya Ltd
CS Core Network Engineer
Duties and Responsibilities
Nov 2015 to Date
Cloud Core Network Service Engineer East and Southern Africa Region
NFVI deployment including FS, FM(VIM), MANO(VNFM) and VNF including lifecycle management
Integration of CS core network nodes (MSOFT3000, UMG, HSS and SBC)for new build, expansion and swap
Integration of PS core nodes legacy and NFVI (UGW, USN, CG and DNS) and vPRS new build, expansion and swap.
Integration of new solution in market IoT; IoT platform and SBC(TURN server) for SmartHome
Support and maintenance of CS core nodes
Support and maintenance of PS core nodes
Configuration and support of roaming services
Support and maintenance of cloudEdge solution
Deploying and maintaining Huawei switches and routers
Dec 2014 to Oct 2015
Core Network SPOC Bharti Africa Delivery and Services department
Coordinate core network (CS, PS and OCS) activities for all Bharti Africa Operators managed by Huawei.
Communicate Core Network customer requests from Bharti group team to local teams and ensure all requirements are met.
Follow up trouble tickets raised on Core nodes and ensure right solutions are offered and within SLA.
Follow up with local teams to ensure processes are followed as per customer requirement.
Prepare weekly reports on KPIs and processes and submit to Bharti group team.
Ensure Local teams submit reports to group team on time as agreed with Bharti group team.
Apr - Oct 2014 Communications Authority of Kenya
Quality Assurance Engineer (6 months contract)
Duties and Responsibilities
Network quality monitoring
Installation inspections
Type approval of IT and telecom equipment to Kenyan market
Licensing of new licencees/applicants
Feb – Aug 2013 Ericsson Consultant at Djibouti Telecom
CS Core Support Engineer
Duties and Responsibilities
Support on CS Core nodes (MSC, HLR, MGW and LI)
Integration of new nodes and connections including roaming partners
Daily O&M activities.
Transfer knowledge to Djibouti Telecom employees
Nov 2012-Jan 2013 Safaricom Ltd
Network Quality and Assurance Engineer
Roles and Responsibilities
Produce weekly report of Core Network quality KPI’s.
Check Core Network KPI’s daily and identify problems.
Investigate Core Network quality problems.
Analyze KPI’s to identify root cause of the problem.
Propose solutions to address Core/Access Network quality issues.
Propose solutions to address quality problems, and follow up with relevant departments until resolution.
Trigger performance and Quality issues.
Check health Network & Services KPI’s after Work-Order execution.
Apr 2010- Oct 2012 Orange Telkom Ltd (Kenya)
MSS Engineer
Operational (incl. Planning):
Practice, promote and enhance Team Spirit within the unit.
Assist in routing data configuration in the switch.
Analysis of Performance Statistics to resolve problems identified.
Ensure timely service provisioning.
Troubleshooting on faults escalated from Supervision team.
Perform preventive maintenance and routine activities such as system backup, health check etc on regular basis.
Make all configuration changes requested through Work Orders.
Handling Trouble Ticket escalated from LAN support.
Software Testing and Roll out support.
SW and HW configuration data changes and audits for network.
Interface with Technical Support.
Clearing of faults found during system health checks.
New feature testing and implementation.
Co-ordinate works with other operation work areas e.g. Front Office, Roaming, CEC, and Quality Coordinator including other vendor operational team.
Escalate problem to vendor when necessary in accordance with time frame within set contracts, and within guideline provided by vendor. Follow up on fault escalated on vendor until closure of the case.
Reporting;
Issue weekly report on GSM MSS Core team activities
Issue Daily report on VLR Data
KPI monitoring, reporting and follow-up.
Education
Sept 2013 – To date
Oct 2009 - March 2010
Jomo Kenyatta University of Agriculture & Technology
Master of Science ICT Policy and Regulation
Multimedia University College of Kenya.
Cisco Certified Network Associate (CCNA Academy)
Aug 2004 – June 2008
Kenyatta University
Bachelor of Science (Telecommunication and Information Technology)
Second Class Honors (Upper Division)
Dec 2007 – Apr 2008
Lematon Computer College
Certificate in Networking (N+)
Grade: Credit
1999 – 2002
Kapsabet Girls’ High School
Kenya Certificate of Secondary Education
Grade: A- (Minus)
Training
13 - 14 Mar 2012 Astellia Training on CIGALE CORE CS (Troubleshooting tool).
09 - 22 Mar 2015 IMS Solutions training.
References
Wycliffe Mabwa
Operations and maintenance manager
Huawei Technologies Kenya Ltd,
Cell Phone: +254*********
********.*****@******.***
Zine Labadine Maghboune
Service Delivery Manager,
Ericsson Ltd, Djibouti
Cell Phone: +253-********
Email: ************.*********@********.***/ ************.*********@*****.***
Eunice Muthomi
CS Core Network Manager
Orange Telkom Kenya
Cell Phone: +254-*********
Email: ********@******-***.**.**
CAROLINE JEPKORIR
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