P.O Box ***-*****, Kapsabet, Kenya.

Phone: +254-*********/+258-*********

Email: ac9wz0@r.postjobfree.com

Personal Details

NATIONALITY: Kenyan

PASSPORT NO.: AK0347771

RELIGION: Christian

LANGUAGES: English and Kiswahili

Summary

Experienced CS and PS Core Network Engineer with extensive background in Huawei and Ericsson MSC, HLR and MGW integration, support and troubleshooting, Alcatel-Lucent HLR provisioning and customer care skills, Huawei UGW, USN, and CG both legacy and cloud, cloud PRS and vMSE. Versed experience on Huawei switches and routers A good team player with all rounded core skilled technical abilities on core nodes, networking, troubleshooting, KPI monitoring and analysis.

Proficiency

Huawei CS (MGW, HLR MSC) support and integration

Huawei PS (UGW, USN, CG, vUGW, vUSN, vCG, vPRS and vMSE) support and integration

Ericsson MGW, HLR and MSC support and integration

Huawei IOT SmartHome (IoT platform and SBC) Integration and support

RNC and BSC integration to core network

Alcatel-Lucent HLR data management

Troubleshooting

Customer Service

Networking

Professional Experience

Dec 2014 - To Date Huawei Technologies Kenya Ltd

CS Core Network Engineer

Duties and Responsibilities

Nov 2015 to Date

Cloud Core Network Service Engineer East and Southern Africa Region

NFVI deployment including FS, FM(VIM), MANO(VNFM) and VNF including lifecycle management

Integration of CS core network nodes (MSOFT3000, UMG, HSS and SBC)for new build, expansion and swap

Integration of PS core nodes legacy and NFVI (UGW, USN, CG and DNS) and vPRS new build, expansion and swap.

Integration of new solution in market IoT; IoT platform and SBC(TURN server) for SmartHome

Support and maintenance of CS core nodes

Support and maintenance of PS core nodes

Configuration and support of roaming services

Support and maintenance of cloudEdge solution

Deploying and maintaining Huawei switches and routers

Dec 2014 to Oct 2015

Core Network SPOC Bharti Africa Delivery and Services department

Coordinate core network (CS, PS and OCS) activities for all Bharti Africa Operators managed by Huawei.

Communicate Core Network customer requests from Bharti group team to local teams and ensure all requirements are met.

Follow up trouble tickets raised on Core nodes and ensure right solutions are offered and within SLA.

Follow up with local teams to ensure processes are followed as per customer requirement.

Prepare weekly reports on KPIs and processes and submit to Bharti group team.

Ensure Local teams submit reports to group team on time as agreed with Bharti group team.

Apr - Oct 2014 Communications Authority of Kenya

Quality Assurance Engineer (6 months contract)

Duties and Responsibilities

Network quality monitoring

Installation inspections

Type approval of IT and telecom equipment to Kenyan market

Licensing of new licencees/applicants

Feb – Aug 2013 Ericsson Consultant at Djibouti Telecom

CS Core Support Engineer

Duties and Responsibilities

Support on CS Core nodes (MSC, HLR, MGW and LI)

Integration of new nodes and connections including roaming partners

Daily O&M activities.

Transfer knowledge to Djibouti Telecom employees

Nov 2012-Jan 2013 Safaricom Ltd

Network Quality and Assurance Engineer

Roles and Responsibilities

Produce weekly report of Core Network quality KPI’s.

Check Core Network KPI’s daily and identify problems.

Investigate Core Network quality problems.

Analyze KPI’s to identify root cause of the problem.

Propose solutions to address Core/Access Network quality issues.

Propose solutions to address quality problems, and follow up with relevant departments until resolution.

Trigger performance and Quality issues.

Check health Network & Services KPI’s after Work-Order execution.

Apr 2010- Oct 2012 Orange Telkom Ltd (Kenya)

MSS Engineer

Operational (incl. Planning):

Practice, promote and enhance Team Spirit within the unit.

Assist in routing data configuration in the switch.

Analysis of Performance Statistics to resolve problems identified.

Ensure timely service provisioning.

Troubleshooting on faults escalated from Supervision team.

Perform preventive maintenance and routine activities such as system backup, health check etc on regular basis.

Make all configuration changes requested through Work Orders.

Handling Trouble Ticket escalated from LAN support.

Software Testing and Roll out support.

SW and HW configuration data changes and audits for network.

Interface with Technical Support.

Clearing of faults found during system health checks.

New feature testing and implementation.

Co-ordinate works with other operation work areas e.g. Front Office, Roaming, CEC, and Quality Coordinator including other vendor operational team.

Escalate problem to vendor when necessary in accordance with time frame within set contracts, and within guideline provided by vendor. Follow up on fault escalated on vendor until closure of the case.

Reporting;

Issue weekly report on GSM MSS Core team activities

Issue Daily report on VLR Data

KPI monitoring, reporting and follow-up.

Education

Sept 2013 – To date

Oct 2009 - March 2010

Jomo Kenyatta University of Agriculture & Technology

Master of Science ICT Policy and Regulation

Multimedia University College of Kenya.

Cisco Certified Network Associate (CCNA Academy)

Aug 2004 – June 2008

Kenyatta University

Bachelor of Science (Telecommunication and Information Technology)

Second Class Honors (Upper Division)

Dec 2007 – Apr 2008

Lematon Computer College

Certificate in Networking (N+)

Grade: Credit

1999 – 2002

Kapsabet Girls’ High School

Kenya Certificate of Secondary Education

Grade: A- (Minus)

Training

13 - 14 Mar 2012 Astellia Training on CIGALE CORE CS (Troubleshooting tool).

09 - 22 Mar 2015 IMS Solutions training.

References

Wycliffe Mabwa

Operations and maintenance manager

Huawei Technologies Kenya Ltd,

Cell Phone: +254*********

ac9wz0@r.postjobfree.com

Zine Labadine Maghboune

Service Delivery Manager,

Ericsson Ltd, Djibouti

Cell Phone: +253-********

Email: ac9wz0@r.postjobfree.com/ ac9wz0@r.postjobfree.com

Eunice Muthomi

CS Core Network Manager

Orange Telkom Kenya

Cell Phone: +254-*********

Email: ac9wz0@r.postjobfree.com

CAROLINE JEPKORIR

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