Engineer Customer Service
Resume:
Mariela Cubero
Industrial Engineer
Highly motivated forward thinker with great
analitical skills looking for an opportunity to
become an integral part of an organization and
contribute to its success and growth
*********@*******.***
9560 Markham Rd, Markham, Canada
mcubero24
WORK EXPERIENCE
02/2012 – 10/2018
Business Partner
Allied Answers S. de R.L.
Honduras
Outsourcing Company doing back office processes and graphic design
Handled all types customer service inquiries and
complaints regarding our business, providing satisfactory solutions to each of them.
Handled billing and collections for key accounts.
Led a team of five data entry clerks.
Audit orders prior to completion
Contact: Wilmer Santos – 416-***-****
01/2010 – 12/2010
Markers Dept
VF Corporation
Villanueva, Honduras
RKI manufacturing plant
Maximized fabric utilization using analytical skills in AS400
Received and delivered markers daily to the cutting plant Reduced waste and errors by 10% through collaborating with cutting plant
Contact: Luis Carlos Mejia – **********@***.***
01/2008 – 10/2008
Jr. Engineer
Hanes Brand Inc
Villanueva, Cortes
Jogbra manufacturing plant
Ran engineering Reports such as BOM, production
forecast and KPIs, participated in production issues meetings with the engineering team.
Forecasted material usage and availability before
production runs up to two months in advance
Directly in charge of one sewing instructor and reviewed times and sewing times of a study of 20 operators under her
Contact: Josue Bonilla – (504-****-****
EDUCATION
01/2005 – 05/2011
Industrial Engineer
Universidad Privada San Pedro Sula
San Pedro Sula, Honduras
SKILLS
Strong Time Management and multitasking skills
Ability to adapt to many environments
Creative problem solver
Continuous drive for improvement AS400
MS Office
LANGUAGES
Spanish
English
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
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