Customer Service Representative
Resume:
GUTERRES, FILIPE A.
*E Pardo de Tavera St. Santol, Quezon City
**************@*****.***
Objective:
To work in a challenging environment that provides generous opportunities for development and learning.
Skills and Qualifications:
Proficient in Microsoft Office (Excel, Word and Power Point).
Strong verbal and personal communication in Bahasa Indonesia, English, Filipino, Portuguese and Tetum.
Optimistic, enthusiastic, and self-motivated
Adapts new concepts quickly while working under pressure
Special Skills
PCB layout, PCB wizard, Eagle, Multisim and Logic Circuit.
Knowledgeable in power management for telecommunication system
Responsible in grounding integration and in testing mobile system (drive test)
Knowledgeable in telecommunication Network, RBS, RRU, TCU, optical fibre, DSL and the power equipment installed in BTS.
Setting LVLD and LVBD rectifier
Troubleshooting fuel cell (Ballard)
Battery set up in rectifier
Monitoring 2G and 3G network in RNC and BSC
Managing large amounts of incoming calls
Resolve product or service problems by clarifying the customer's complaint
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolutions
Contribute to team effort by accomplishing related results as needed
Educational Background:
Adamson University, Manila, Philippines
Bachelor of Science in Electronics Engineering, 2009 - 2014
Senior High School 02 Baucau, Timor-Leste2003 - 2006
Junior High School 03 Baucau, Timor-Leste 2000 - 2003
Catholic Elementary School Baguia, Timor-Leste 1994 –2000
Seminars and Trainings
1.January 30, 2013 Career Opportunities, Option and Awareness for ECE
PhilamlifeCenter for the Arts, Manila Philippines
2.March 23, 2013 Sumobot Clash 2013
Adamson University
3.November 23, 3013 International Electronics Conference and Exposition Philippines
SMX Convention Center Taguig
4.February 13, 2014 Engineering Research Congress
Adamson University
5.July 30, 2014 Exploring a Winning Career and Work-Life Balance after College
Adamson University
6.June 22, 2015 Safety and Health Technical Training of Work at Height
Dili, Timor-Leste
Work Experience
Philippine Long Distance Telephony (PLDT), April 5th - May 15th, 2014.
Position :On the Job Training (Engineering section)
Nature of work: Install and troubleshoot DSL (internet), voice, optical fiber, cable quality maintenance and monitoring the performance of network through the system.
Shell Eco Marathon Asia 2014
Position : Member of Project Researcher
Nature of work: Doing the research and working on hardware especially battery management system for hybrid car.
Market Development Facility, Jan. 12-23, 2015
Position : Language Interpreter and translator (English to local languages and vice versa)
Nature of work: Conducting survey on farming activities in Timor-lesteand at the same time being as interpreter and translator (English to local languages) for the foreign students in the fields
Telemor, Feb. 1st- May 30th, 2015
Position : Technical Support Assistant
Nature of work: Monitoring, controls, create trouble ticket and doing troubleshooting transmission equipment at the site. Aside from it, I was also assigned to prepare all parameters for new BTS.
Telkomcel, June 1st, 2015- Oct. 30th, 2017
Position : Civil Mechanical and Electrical Officer
Nature of work: Monitoring, control, create trouble ticket and doing troubleshooting power and transmission equipment every time that the problem occurs. Aside from it, I am also assigned to deal with the costumer regarding the network problem concerned.
Telephilippines, January 6, 2018-March 26, 2019
Position: Customer Service Representative for Bahasa Indonesia and English support.
Nature of work: Handle customer’s queries thru voice (inbound call), chat and email support. Sometimes doing outbound call if necessary.
Character References
James Billy Jumao-as
Customer Service Representative in Concentrix
Sheila Ignacio Otis
Customer Service Representative in Concentrix
Pramudya Supardi
Manager Civil Mechanical and Electrical at Telkomcel
Jesse Lezarte
Network Engineer in Smart Communication Philippines
I hereby certify that the information above were true and correct to the best of my knowledge and belief.
Respectfully yours,
Filipe A. Guterres
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