Executive Assistant Customer Care

VICKY VAN DER MERWE

** ******* ********, **********, *******, 1541

Phone number 072******* • Email address **********@*****.***

Personal Profile

I am a hard working individual, who believes in completing a task to the best of my ability. My passion for administration and analytics has enabled me to excel in my career. I am eager to learn new skills and put them into practice in any position I may find myself in.

Experience

March 2016-August 2018

IT Department System And Administration Officer .

(Team Lead for Project management- temp)

JD Group

General administration

Invoice administration

Data analysis

Secretarial and administrational duties.

Resolving account enquiries

Stats.

Reporting.

Query handling.

Updating databases

Assisted with projects with regards to closures and openings of Stores/ Warehouses.

2014 MARCH- 2016 MARCH Planning Coordinator

JD Group

Orders administration

Capturing orders onto SAP

Following up of orders with suppliers.

Secretarial and administrational duties.

Resolving stock related issues.

Stats.

Reporting.

Query handling.

Data analysis.

Stock levels.

Problem solving.

2008 DEC- 2014 FEB Senior Administrator

JD Group

Secretarial duties and general admin.

Updating and reporting on figures.

Supplier contract and SLA management.

Resolving queries at Business units and suppliers.

Invoicing and reconciling of accounts.

Reporting.

Data analysis.

Budgeting.

Travel and accommodation arrangements.

SEP 2008-DEC 2008 Customer Services Administrator

House and Home

Head office level.

Handled the customer care line, irate customers calling in with complaints that were not resolved at store level.

Telephonically dealt with customers and area managers/stores to get complaints resolved as quickly as possible.

Reporting complaint stats on a monthly basis.

Recording all action taken on complaints into a data base.

FEB 2003- 2008 AUGUST Stock clerk and Customer Care Clerk

JD Group

Stock takes and control of all stock in the store.

Managing GIR and GOR report.

Orders and RFCs.

Second in charge of store

Managed 3 delivery crew members

Routed all deliveries/collections.

Customer service.

Vehicle maintenance and Budgets.

Exchanges/repairs.

Dealing with suppliers and customers on a daily basis

Education

2001 Matric Queensburgh girls high school

Matric Certificate

2014 Executive Assistant and Office management certificate

Skills for business development

NQF level 4 -140 credits

Skills and Achievements

Achievements:

Received 96% for final mark in certificate as per above.

Skills:

Microsoft outlook- advanced

Microsoft excel –advanced

Ceres-advanced

SAP- ERP- good

Share point-good

Microsoft word-good

Microsoft power point- good

Communication skills –excellent

Administrative skills-excellent

Analytical skills- excellent

Organizational skills- excellent

Interests

Puzzles

Drawing

References

Elizma Brooks

Planning executive JD group

Address: Braamfontein -( has since left the company-restructure retrenchment)

Tel: 083*******

Email: na

Hendrik Dreyer

Safety and Security General Manager-( has since left the company)

Address: na

Tel: 082*******

Contact this candidate