Manager Customer Service

Hiteshi Grewal

Unit **, ***** **A Ave, Surrey, BC V3S 1X1

Phone: 236-***-**** Email: *************@*****.*** Summary

• Area Manager operations for western inventory services.

• Electrical department manager for Lowe’s Canada.

• Possess strong educational and practical engineering skills learned through MASc. in Electrical Engineering and more than 3-year management work experience.

• Ranked among the top 10 installation sellers for 6 months in a row as a Décor Specialist.

• Worked as an Estimator and took care of Northern BC market alongside Lead Estimator. Experience

Area Manager-Operations

April 2019-Present

WIS International

• Meet with retail clients to discuss upcoming inventories and schedule appropriate teams for inventories based on store size.

• Dealing with loss prevention team and store manager, about the store shrink, stock level and finding ways for store to fix the problems.

• Driving the crew and supervisors to inventories if necessary, running inventories and planning crew flow for accurate inventory and better results within the allotted time frame.

• Working with client's store personnel to ensure accurate inventory

• Train Auditors, Assist Team Leaders in new methods of achieving organizational goals

• Fixing the inventory counter errors along with ongoing inventory and coordinating with the store manager about progress constantly.

• Keeping track of company equipment and vans.

• Managing the completion of merchandising projects

• Educating and training counters and making sure company policies are met all the time. Department Manager

October 2018-April 2019

Lowe’s

• Responsible for supervising hourly associates and specialist, overall sales and merchandise maintenance.

• Manages shrinks and inventory budgets.

• Maintain department based on company’s standard and policies.

• Manages the store as Manager on Duty (MOD), solving customer and associates issues.

• Provides quick and friendly customer service.

• Member of first aid team at Lowe’s.

• Recognizes and responds to innovative changes for increasing the sales and problem solving.

Flooring Specialist

June 2018-Present

Lowe’s

• Selling flooring orders to meet customer needs.

• Meeting weekly installation and sales targets.

• Coordinating with installation department to ensure arrival of material and products on time.

• Assisting customers with their orders by providing them information about the desired products.

• Training full time and part time associates.

• Member of safety team at Lowe’s.

• Décor Specialist

February 2016-May 2018

The Home Depot

• Responsible for inventory control.

• Dealing with special orders and product management.

• Meet daily installation and sales goals.

• Resolving customer issues related to delivery, installation and orders.

• Working closely with team members and developing them to be future specialists.

• Acting as a middle party between customers and vendors to fulfill customer orders and requests.

• Was the leader of safety team at The Home Depot. Customer Service Representative

October 2015- February 2016

The Home Depot

• Customer Service associates provide fast, friendly service by actively seeking out customers to assess their needs and providing customer assistance.

• I learnt a lot about products and provided information to customers for selling an entire project. Returning the right product and calling the manager on duty when required for suspicious returns.

Estimator

September 2015-August 2016

Westcana Electric Inc.

• Assisted in compiling the bids for the larger commercial projects.

• Regularly bid and won several residential new builds and remodeling projects throughout the year.

• Responsible for creating and submitting weekly project reports for each project being managed.

• Assisted in compiling complete bid tracking spreadsheet at the end of each week.

• Assisted in creating a weekly project log that gave cost analysis details for each project currently in progress.

• Assisted in preparing final bids to be submitted for large commercial and industrial projects.

• Did cover lead estimator by taking charge of several projects.

• Responsible for taking incoming bid requests from residential customers and getting bids submitted to clients by their deadlines.

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Research Assistant

September 2014- January 2018

University of Victoria

• The topic of my thesis is Hybrid Power System.

• The thesis is regarding generating electricity in a rural area of Portugal using renewable energy resources.

• Dr. Fayez Gebali is an excellent supervisor and a great mentor to work with. ECOSat Team

University of Victoria

May-August 2014

• UVic ECOSat is the leading team in a competition, the Canadian Satellite Design Competition, to design and build a 3U cube-sat over the course of a year and a half.

• The satellite designed for the competition was fully functioning and flight ready by the end of the competition cycle, this satellite was able to perform an experiment and communicate the results to a ground-station. Our team built a satellite and won the championship (CSDC).

Teaching Assistant

University of Victoria

September 2013 –December 2013

• Hands on experience to conduct and demonstrate numerous electronics and machine experiments to a group of students.

• Helping students in rectifying their errors during the experiment session.

• Creating a learning atmosphere for students in the assigned lab.

• Perform a variety of non-instructional duties alongside maintaining a healthy and safe environment for students.

Education

• MASc in Electrical Engineering

May 2013-May 2018

Master of Applied Science (MASc)

University of Victoria

Victoria, BC

Canada

• BTech in Electrical Engineering

August 2008- April 2012

Bachelor of Technology Degree

Punjab Technical University

Punjab, India

Awards & Acknowledgements

• I have been awarded HOMER badges for great customer service.

• I been ranked top in the district and in top 20 in Canada as décor specialist within 1st year of my full-time job.

• I have been given scholarship at University of Victoria. CERTIFICATIONS and SOFTWARES

M.S WORD, EXCEL, POWERPOINT, EMBEDDED SYSTEMS, ALTIUM DESIGNER, ELECTRONICS, POWER SYSTEMS, ELECTRICAL MACHINE DRIVES, MICRO-CONTROLLERS, NETWORK ANALYSIS AND CONTROL SYSTEMS, PUBLIC SPEAKING, PROJECT MANAGEMENT, HYBRID ELECTRIC VEHICLE, TRANSMISSION AND GENERATION, FAULT DETECTION, SUSTAINABILITY, ENVIRONMENT AND RENEWABLE ENERGY.

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