IT Coordinator
Resume:
910-***-**** *************@*****.***
WORK EXPERIENCE
Buffaloe.com, Dunn NC 2012 – Present
Computer Repair store
IT Coordinator
Repairing a range of devices in-store, providing remote support, going on-site to troubleshoot and repair
Responsibilities:
Interacting with customer base daily, in person and over the phone
Performing hardware repairs/replacements
Assisting with software related issues
Virus removal
Troubleshooting network errors
Wiping hard drives and reinstalling operating systems
Setting up new computers, printers, cameras, etc
Documenting work through ticketing system
Creating and maintaining spreadsheets of customer information
Oversee data transfer and preservation
Achievements:
Would often run the store for long periods of time unattended
Developed long lasting relationships with customers that led to more business
Head of several projects providing new machines to businesses
Deploying scheduled maintenance plans to large customer base
Dairy Freeze, Dunn NC 2010 – 2013
Fast food service
Cashier
Fulfilling all customers’ orders in an efficient manner
Responsibilities:
Handling customer transactions
Preparing beverages and ice cream orders
Maintaining a tidy lobby and ensuring customer satisfaction
Achievements:
Developed a method of measuring ice cream usage in order to maximize sales profit.
Improved organization system in storage room and freezer
EDUCATION
ITT Tech 2014 – 2016
Associates degree in Network Systems Administration
SKILLS
Teamviewer
Microsoft Office
Syncro MSP
Virtual Box/VMWare
Networking
Project Management
Multitasking
Active Communicator
Customer Service
PROFESSIONAL REFERENCES
Greg Buffaloe
Owner of Buffaloe.com
****@********.***
Lorie Norris
Co-owner of Buffaloe.com
********@********.***
Brendan Parker
Sampson DSS
Computing Support Technician II
Erin Stevens
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