** * ******** ** *****, NC

910-***-**** ac9vyr@r.postjobfree.com

WORK EXPERIENCE

Buffaloe.com, Dunn NC 2012 – Present

Computer Repair store

IT Coordinator

Repairing a range of devices in-store, providing remote support, going on-site to troubleshoot and repair

Responsibilities:

Interacting with customer base daily, in person and over the phone

Performing hardware repairs/replacements

Assisting with software related issues

Virus removal

Troubleshooting network errors

Wiping hard drives and reinstalling operating systems

Setting up new computers, printers, cameras, etc

Documenting work through ticketing system

Creating and maintaining spreadsheets of customer information

Oversee data transfer and preservation

Achievements:

Would often run the store for long periods of time unattended

Developed long lasting relationships with customers that led to more business

Head of several projects providing new machines to businesses

Deploying scheduled maintenance plans to large customer base

Dairy Freeze, Dunn NC 2010 – 2013

Fast food service

Cashier

Fulfilling all customers’ orders in an efficient manner

Responsibilities:

Handling customer transactions

Preparing beverages and ice cream orders

Maintaining a tidy lobby and ensuring customer satisfaction

Achievements:

Developed a method of measuring ice cream usage in order to maximize sales profit.

Improved organization system in storage room and freezer

EDUCATION

ITT Tech 2014 – 2016

Associates degree in Network Systems Administration

SKILLS

Teamviewer

Microsoft Office

Syncro MSP

Virtual Box/VMWare

Networking

Project Management

Multitasking

Active Communicator

Customer Service

PROFESSIONAL REFERENCES

Greg Buffaloe

Owner of Buffaloe.com

910-***-****

ac9vyr@r.postjobfree.com

Lorie Norris

Co-owner of Buffaloe.com

910-***-****

ac9vyr@r.postjobfree.com

Brendan Parker

Sampson DSS

Computing Support Technician II

910-***-****

Erin Stevens

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