IT Support technician
Resume:
GK
Geri Kapxhiu
Professional Summary
Motivated IT support technician seeks new position in dynamic, growth- oriented company focused on a positive work environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Tech savvy with working knowledge of computer hardware and software applications. Good understanding of computer systems, mobile devices and other products. BCS in Computer Engineering.
Work History
Forsitek SHPK - IT
Tirane, Albania
02/2018 - 04/2018
DigitAlb - IT Help Desk
Tirana, Albania
08/2013 - 07/2016
***********@*****.***
2788 Glenlocke Way NW, Atlanta, GA
30318
Skills
Education
2018
Epoka University
Tirana, Albania
Bachelor's : Computer Engineering
2012
Harry T. Fultz
Tirana, Albania
High School Diploma Graduated
in Electronics
Certifications
● Installation and configuration of computers
● Software and domain configuration
● Monitored and maintained computer systems and networks
● Run diagnostic programs to resolve problems
Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
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● Installed, modified, and repaired computer hardware and software
● Cleaned up computers
● Direct unresolved issues to the next level of support personnel Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
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Removed and replaced malfunctioning components to correct hardware problems
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Removed malware, ransomware and other threats from laptops and desktop systems
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Responded to support requests from end users and individuals through basic troubleshooting tasks
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Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
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● Windows XP, 7, 10;
● Adobe Photoshop CC
● Adobe Premiere CC
● Data entry
● Networking
● System Administration
● First Semester Cisco CCNA
● Adobe Photoshop
Graph'icone OCP, Verneuil-sur-Avre - IT - Network Administrator Verneuil-sur-Avre
10/2012 - 04/2013
DigitAlb - IT Help Desk Intern
Tirana, Albania
07/2010 - 08/2012
Languages
● Maintained company's computer network
● Managed websites
● Data entry
Configured, monitored and maintained email applications and virus protection software.
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● Installation and configuration of posts
● Computer Maintenance
● Albanian
● English
● French
● Italian
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