GK

Geri Kapxhiu

Professional Summary

Motivated IT support technician seeks new position in dynamic, growth- oriented company focused on a positive work environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Tech savvy with working knowledge of computer hardware and software applications. Good understanding of computer systems, mobile devices and other products. BCS in Computer Engineering.

Work History

Forsitek SHPK - IT

Tirane, Albania

02/2018 - 04/2018

DigitAlb - IT Help Desk

Tirana, Albania

08/2013 - 07/2016

ac9vo7@r.postjobfree.com

404-***-****

2788 Glenlocke Way NW, Atlanta, GA

30318

Skills

Education

2018

Epoka University

Tirana, Albania

Bachelor's : Computer Engineering

2012

Harry T. Fultz

Tirana, Albania

High School Diploma Graduated

in Electronics

Certifications

● Installation and configuration of computers

● Software and domain configuration

● Monitored and maintained computer systems and networks

● Run diagnostic programs to resolve problems

Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

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● Installed, modified, and repaired computer hardware and software

● Cleaned up computers

● Direct unresolved issues to the next level of support personnel Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

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Removed and replaced malfunctioning components to correct hardware problems

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Removed malware, ransomware and other threats from laptops and desktop systems

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Responded to support requests from end users and individuals through basic troubleshooting tasks

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Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.

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● Windows XP, 7, 10;

● Adobe Photoshop CC

● Adobe Premiere CC

● Data entry

● Networking

● System Administration

● First Semester Cisco CCNA

● Adobe Photoshop

Graph'icone OCP, Verneuil-sur-Avre - IT - Network Administrator Verneuil-sur-Avre

10/2012 - 04/2013

DigitAlb - IT Help Desk Intern

Tirana, Albania

07/2010 - 08/2012

Languages

● Maintained company's computer network

● Managed websites

● Data entry

Configured, monitored and maintained email applications and virus protection software.

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● Installation and configuration of posts

● Computer Maintenance

● Albanian

● English

● French

● Italian

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