Customer Service Data Entry
Resume:
ALFRED L DAWSON
Apt M
Tampa, FL 33612
Phone: 813-***-****
**********@***.***
Objective
To secure a challenging position in which I can utlize my experience with a growing company.
Employment History
Member Services Rep
08/2018 to present Ironbow Technologies Tampa, FL
Received inbounds for an insurance company, dealing with enrollment, claims,benefits and payments
Customer Service/Tech Support
06/2009 – 07/2018
Computer Generated Solutions
Tampa, FL
I answered inbound calls performing such duties as customer service, client support, human resources. Assisted client with technical support for minor pc issues
Billing Clerk/Customer Service Operator
12/2007 - 07/2008
All Medical Personnel
Tampa, FL
Extensive data entry of requistions and diagnosis codes of reports of patients after being seen.
INTAKE COORDINATOR
11/2005 - 09/2007
BINDER AND BINDER
TAMPA, FL
Contacted prospective client for Social Security advocate firm. I was responsible for getting dates of disability, medication, doctor and hospital information; also filling out necessary forms
Key Entry Operator
07/2004 - 09/2005
Concentra
Tampa, FL
Entered into PC workman's comp claims; edited and correcting if necessary
Customer Care Senior Rep
11/2000 - 02/2004
Verizon Wireless
Tampa, FL
Received incoming calls from wireless customers with billing inquiries, rate plan changes and activations
Member Services Representative
02/1998 - 02/2000
Oxford Health Plans
Tampa, FL
Received incoming calls from members of insurance plans inquiring about claims and coverage.
Customer Service Rep
09/1996 - 02/1998
Kelly Services(Post Office )
Tampa, FL
Received incoming calls from postal customers inquiring about express mail, zip codes and certified mail.
Data Entry Clerk
07/1992 - 07/1997
Quest Labs
Tampa, FL
Entered specimans into PC for processing in medical lab.
Education History
Completion Date
Issuing Institution
Location
Qualification
Course of Study
11/2008
New Horizon Computer Learning Center
Tampa, FL
Vocational School Certificate
Information Technology
08/1992
Irwin Technical School
FL
Associate's Degree
Computer Operations
09/1986
ITT Technical Institute
Tampa, FL
2 Years of College or a Technical or Vocational School
Electronics
Certifications
Certification Title
Issuing Organization
Completion Date
Microsoft XP Professional
Microsoft
10/2008
A+ 2006 Objectives Part 2
New Horizons
09/2008
Network +
New Horizons Computer Learning Center
09/2008
A+2006 Objectives part 1
New Horizons Computer Learning Center
08/2008
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