ALFRED L DAWSON

**** * *** ***

Apt M

Tampa, FL 33612

Phone: 813-***-****

ac9vn9@r.postjobfree.com

Objective

To secure a challenging position in which I can utlize my experience with a growing company.

Employment History

Member Services Rep

08/2018 to present Ironbow Technologies Tampa, FL

Received inbounds for an insurance company, dealing with enrollment, claims,benefits and payments

Customer Service/Tech Support

06/2009 – 07/2018

Computer Generated Solutions

Tampa, FL

I answered inbound calls performing such duties as customer service, client support, human resources. Assisted client with technical support for minor pc issues

Billing Clerk/Customer Service Operator

12/2007 - 07/2008

All Medical Personnel

Tampa, FL

Extensive data entry of requistions and diagnosis codes of reports of patients after being seen.

INTAKE COORDINATOR

11/2005 - 09/2007

BINDER AND BINDER

TAMPA, FL

Contacted prospective client for Social Security advocate firm. I was responsible for getting dates of disability, medication, doctor and hospital information; also filling out necessary forms

Key Entry Operator

07/2004 - 09/2005

Concentra

Tampa, FL

Entered into PC workman's comp claims; edited and correcting if necessary

Customer Care Senior Rep

11/2000 - 02/2004

Verizon Wireless

Tampa, FL

Received incoming calls from wireless customers with billing inquiries, rate plan changes and activations

Member Services Representative

02/1998 - 02/2000

Oxford Health Plans

Tampa, FL

Received incoming calls from members of insurance plans inquiring about claims and coverage.

Customer Service Rep

09/1996 - 02/1998

Kelly Services(Post Office )

Tampa, FL

Received incoming calls from postal customers inquiring about express mail, zip codes and certified mail.

Data Entry Clerk

07/1992 - 07/1997

Quest Labs

Tampa, FL

Entered specimans into PC for processing in medical lab.

Education History

Completion Date

Issuing Institution

Location

Qualification

Course of Study

11/2008

New Horizon Computer Learning Center

Tampa, FL

Vocational School Certificate

Information Technology

08/1992

Irwin Technical School

FL

Associate's Degree

Computer Operations

09/1986

ITT Technical Institute

Tampa, FL

2 Years of College or a Technical or Vocational School

Electronics

Certifications

Certification Title

Issuing Organization

Completion Date

Microsoft XP Professional

Microsoft

10/2008

A+ 2006 Objectives Part 2

New Horizons

09/2008

Network +

New Horizons Computer Learning Center

09/2008

A+2006 Objectives part 1

New Horizons Computer Learning Center

08/2008

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