Engineer Desktop Support
Resume:
JITHEESH. THOTTATH
B***,Sumadhura Shikhram
Seegehalli
Bangalore
India
PIN – 560 067.
Phone (M): (91-903*******
Email: ********.********@*******.***
*******@**********.***
Synopsis
Currently working as Backup Shift lead in IPsoft India Pvt Ltd Bangalore, IPsoft is a global autonomic services provider, delivering Managed Services, Platform-as-a-Service, Automation-as-a-Service and Autonomic Cloud Orchestration.
Worked as a desktop engineer in Wipro Technologies Bangalore, Wipro Technologies is the No 1 provider of integrated business, technology, consulting, testing and process solutions on a global delivery platform
Worked as System Engineer in BMG business group from 24th Feb 2009 to 20th Feb 2011, BMG Business Group with a long and truthful tradition of 40 years experience to its credit, since inception, had initiated its humble beginning with animation and multimedia production, with the backup and support of a team of highly talented and dedicated young Artists & Technocrats, and surprisingly, within a short span of time, had made its emergence as the No.1 IT and Media Business Group, in Kerala, with diversification of business into Training Centre, Information Technology, Audio Recording & Video Editing Studio, etc.
Worked as a DSL Specialist (Senior Level-4 Technical Executive) in Bharti Airtel Ltd Bangalore from January 2008 to January 2009, a leading global telecommunications company with operations in 19 countries across Asia and Africa, which offers mobile voice & data services, fixed line, high speed broadband, IPTV, DTH, turnkey telecom solutions for enterprises and national & international long distance services to carriers and has been ranked among the six best performing technology companies in the world by Business Week, handling 200 million customers across its operations.
Technical Expertise
Cloud Service: Microsoft Azure, Basics of Amazon
Microsoft Servers: Windows 2000 Server; Windows Server 2003; Windows Server 2008; Windows Server 2012
Software: MS Office 2007; MS Office 2003/XP; Norton Utilities; WinFax; PC Anywhere; McAfee; WinZip; Veritas; Mini Remote Console; Email (Microsoft Exchange);
Hardware: HP Proliant DL380, HP ML570, IBM x86 Servers, Dell PowerEdge M805 and others, Oracle servers
Virtualization: VMware VSphere (3.5/4.1/5.1/5.5)
Knowledge on Hyperv
Microsoft Exchange: Exchange 2007,Exchange 2010,Exchange 2013,Office 365
Monitoring Tool: IPcenter V3(tool developed by IPsoft Inc based on ITIL)
Certified in IPcenter V3
Certifications:
Microsoft Certified Professional (MCP) on Windows 2003
Microsoft Certified System Administrator (MCSA) on Windows 2003
Microsoft Certified System Engineer (MCSE) on Windows 2003
Microsoft Certified System Administrator (MCSA) on Windows 2012
Fundamentals of Cloud computing
Undergoing training for Microsoft Azure
Education Qualification
B.Tech in Computer Science and Engineering JUL 2003 - MAY 2007
(Anna University, Chennai, with an aggregate of 60 %)
Plus Two - Computer Science MAR - 2003
(Higher Secondary Education, Kerala, with an aggregate of 76.5%)
SSLC MAR - 2001
(Presentation English medium High School, Kerala with an aggregate of 67.5)
Professional Experience
Company Profile: IPsoft India Pvt Ltd
URL: http://www.ipsoft.com/
Job Description
Position: Backup Shift Lead June 2011 to till date
Working in a shared delivery environment providing remote support to the clients located across the globe and remotely managing the servers for multiple IPsoft Clients.
Creating standard server build
Updating servers with latest service packs and hot fixes
Troubleshooting Active Directory replication problems.
Creating standard process for group policy deployment
Active Directory users and groups management.
Antivirus and Microsoft patch updates compliancy.
Troubleshooting server hung/down issues using tools like ILO/DRAC/RSA/ILOM out-of-band technologies in case of physical servers
Creating standard Net-backup policies and taking back-up of the servers. Restoring the data as per the customer request
Troubleshooting user account lock out issues
Creation and managing of Mailboxes in Exchange server
Mail blockage Spam Blocking.
OWA access issues
Mail quota, delegation, rights management and individual mail restore.
Mailbox permission delegation, DL creation and modification depend upon user’s requirement.
Finding vulnerable areas of servers and giving cost effective solutions.
Management of DNS, DHCP and WINS Servers.
Backup Management, Reporting and Disaster Recovery
Creation and maintenance of user accounts and rights.
Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
Installing, configuring and maintaining the VMware Vsphere 3.x / 4.x /5.x
Creating, Installing, configuring and maintaining the Virtual Machines, installing Guest Operating Systems like Windows, Linux.
Providing root cause analysis for server failure by analyzing memory dumps and event logs
VMotion configuration & troubleshooting.
Creating and managing resource pools and adding the VM’s into resource pools
Server Consolidation with VMware Converter (P2V & V2V Conversions)
Snapshot manager and restoring a snapshot
Working on Hyperv technology, Deploying Virtual machine on Hyperv according to the customer request.
Managing Tasks, Events and Alarms
Guest OS template creation and User Account Management.
Performance monitoring & tuning.
Scheduling of backups and System security.
Preventive maintenance.
Interact with our clients to resolve their problems in a timely and accurate manner.
Installed and configured an Active Directory Domain Controller.
Implementing and troubleshooting Clusters
Virus Protection and Eradication
Implementing and administration Active Directory services, replication, Trust Relationship and enforcing Domain wide Group Policies.
Remote Administration using RDP, VNC, PCAnywhere and Radmin.
Company Profile: Wipro Technologies
URL: http:// www.wipro.com
Job Description
Position: Desktop Support Engineer Feb 2011 – June 2011
Installing & Troubleshooting of windows based OS(Desktop & Laptop)
Managing & Maintaining Windows Related Issues.
Troubleshooting and maintaining all models of Laptops, including hard wares and applications issues.
Installing configuring and troubleshooting Microsoft outlook.
Installing and troubleshooting Microsoft SCCM clients in all Desktops and Laptops.
Registering and updating the anti-virus tool on the desktop with the latest virus signature.
Resolution of call using Remote Diagnostics wherever applicable.
Attend to the service calls within the norms defined in SLA.
Maintaining Location Asset database.
Updating servers with latest service packs and hot fixes using Windows update and Manage Engine Desktop Central Patch management software.
Taking the ownership of the case and troubleshoot till it get resolved and conforming with the user
Supporting for Windows XP, Vista and Windows 7.
Installation of all OS, helping in taking backup, Outlook issues and 3rd party software installation.
Managing and configuration of SCCM in all Desktop’s and Laptop’s.
Managing and configuring of VOIP.
Configuration and basic troubleshooting of Blackberry.
Configuration of SAP Application.
Installation of all Data Cards.
Solving the issues of software by taking remote access
Company Profile: BMG Business Group
URL: http:// http://www.bmggroup.in/
Job Description
Position: System Engineer Feb 2009 – Feb2011
Network Configuration and Designing and implementation of Router Configuration depending on Clients Requirements and Client Network technologies.
Configuring Routers remotely through Telnet and Web Interface with Dynamic IP, Static IP (Bridge & Nat mode) and Configuring through Net meeting and telnet to the router with multiple NAT
Installing configuring and troubleshooting Microsoft outlook
Configuration of Firewall within the Network and installation of Antivirus and maintenance of the same, like live updating and virus removal tools with security Patches installation.
Configuring and Troubleshooting on outlook express and Microsoft outlook for e-mail issues provided by ISP
Implementation of DHCP, DNS, FTP.
Strong analytical and problem solving approach
Company Profile: Bharti Airtel Ltd Bangalore
URL: http://www.airtel.in/
Job Description
Position: DSL Specialist (Senior Level-4 Technical Executive) Jan 2008 – Jan 2009
Configuring and Troubleshooting on outlook express and Microsoft outlook for e-mail issues provided by ISP.
Performing system maintenance and upgrades, trouble shooting hardware
Co-ordination with NOC team for allocation of Static IP & Domain Registration
Responsible for designing and implementation of customers network infrastructure
Help negotiate hardware, software, and circuit contracts for customers
Installed and configured DHCP Client/Server
Install Hardware: NICS, Hard Drive, and Modem
Installation & Configuration of different types of USB modems & Routers(Wired & Wi-Fi Zyxel, Beetel, Linksys and Dlink)
Service and Troubleshoot printers (laser, inkjet, dot matrix and fax machine)
Mail client configuration in MS Outlook, Outlook express and Windows Mail
Served as the initial point of contact for dedicated leased line and collocation customers reporting trouble
Personal Strengths
Punctuality and Loyalty & Enthusiastic towards my works
Strive to achieve all goals as on common for the organization
Believe in learning through interaction with as many people as possible
Personal Profile
Name : JITHEESH T
Father’s Name : Balasubramanian.T
Date of Birth : 26-01-1986
Place of Birth : Perintalmanna, Kerala
Gender : Male
Nationality : Indian
Passport No : J4164534 (15/12/2010 – 14/12/2020)
Place of Issue : Malappuram
Marital Status : Married
Languages Known : English, Hindi, Malayalam, and Tamil
Permanent Address : Sisiram House, Cherakkaparamba (P.O), Malappuram (Dist.),
Kerala – India, PIN – 679 321P
e
Declaration
I hereby declare that all the information given above is complete and correct to the best of my knowledge and belief and if an opportunity is given I shall try my best to do my duties honestly and diligently and also to the fullest satisfaction of my superiors.
JITHEESH T
Place: Banglore
Date:
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