Administrative Assistant Customer Service
Resume:
GLORIA MORALES CASTAÑEDA
Sierra Vista, Arizona 85635
***********@*****.***
OBJECTIVE: Administrative Assistant (PT)
EXPERIENCE:
English/Spanish Remote Interpreter TransPerfect Tempe, AZ 2016 to Present
• Three + years at home remote interpreter – English/Spanish
• Interpret national customer service calls
• Calls include but are not limited to; banking, auto insurance, and others Staff Services Analyst CA Employment Development Department Glendale, CA 2012 to 2018
• Bilingual (English/Spanish) Workforce Services Representative at the Verdugo Jobs Center in Glendale, CA
• Create, prepare and conduct workshops for the Employment Development Department’s customers at the Verdugo Jobs Center. Workshops conducted include: Resume Writing, Interviewing Skills and Job Search Techniques
• Assist customers in both Spanish and English (as needed) with their questions regarding Unemployment Insurance and the State’s job searching website English/Spanish Telephonic Interpreter Language Line Solutions Monterey, CA 2012 to 2015
• Three years at home remote interpreter – English/Spanish
• Interpreted national and international customer service calls
• Calls included but were not limited to; 911, auto insurance, telephone, electricity, water, medical, legal, department stores, among many others
Staff Services Analyst CA Employment Development Department N. Hollywood, CA 1997 to 2012
• 15 years Program Director/Casting Liaison for the Media Access Office (EDD)
• Responsible for coordination of job placement activities for actors with disabilities
• Community outreach to promote the program’s employment services for people with disabilities.
• Assisted clients (900+ on file) with career development, counseling and updating acting resumes
• Answered client/industry questions and calls regarding issues relating to the entertainment field EXTENDED EDUCATION:
California State University - Los Angeles Los Angeles, CA Legal Interpretation and Translation: English/Spanish Certificate Program Completed: Fall 2010
EDUCATION:
Loyola Marymount University Los Angeles, CA
B.A.; Communication Arts/Spanish
LANGUAGES:
Bilingual, Spanish – English
Conversational American Sign Language
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