Customer Service Representative, encoder
Resume:
Ma. Helen Grace P. Aganan
Address: Blk ** Lot *, Area A, Queens Row Central, Bacoor Cavite 4102
E-mail address; *************@*****.***
Contact No.: 091********
OBJECTIVES:
To obtain a challenging position as an encoder / office staff in a BPO industry where I will use my skills in data entry and switchboard as well as my experience with Microsoft Office and Excel. SUMMARY:
I've worked in a BPO company for almost 10 years. I've spent 5 years as a Business Process Associate and 3 years as a Voice Services Associate, an outbound call center representative with the same company. I've transferred to another company as a Telemarketer/Sales Agent for 5 months to gain experience and knowledge of selling a specific product. Afterwards, I've worked as an email agent regarding hotel reservation for 1 year in a different company.
I've worked in McKinley West as an Operational Customer Service Representative for 1 month. I am currently working as a Customer service representative in Ibex for AT&T account. I have expertise in:
Computers with proficiency in MS Office programs (Word, Excel, PowerPoint, Outlook); Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging problems; Usual WPM
(words per minute: 45-50)
PERSONAL DATA:
Age :34
Date of Birth :August 25, 1984
Place of Birth :Pandacan, Manila
Sex :Female
Citizenship :Filipino
Height :5'4
Weight :61 kgs.
Religion :Roman Catholic
Civil Status :Single
Language Spoken :English, Tagalog
EDUCATIONAL ATTAINMENT:
Secondary
School: Crest View Academy
Address: Queens Row Central, Bacoor, Cavite
Date Graduated: March 28, 2001
Tertiary
Course: 2nd year level - Computer Science
School: AMA Computer University
Address: Las Pinas City
Date Enrolled: School Year 2001 - 2003
WORK EXPERIENCES:
Name of Company: AMERICAN DATA EXCHANGE CORPORATION (ADEC) Address: Las Pinas City
Position: Business Process Associate
Inclusive Dates: May 19, 2009 - Dec. 13, 2013
Description: We search/examine, entry and proofread a document regarding property title in the USA. Such as Mortgages, liens, judgments, easements to determine the ownership of the property and to verify the legal description as well.
Name of Company: AMERICAN DATA EXCHANGE CORPORATION (ADEC) Address: Las Pinas City
Position: Voice Services Associate
Inclusive Dates: April 1, 2014 - June 28, 2017
Description: We verify the tax information of the owner of the title through tax collectors in the USA. For instance, we contact the tax collectors if there are any delinquent taxes and also we encode and proof for any errors before submitting the final product to the customer.
Name of Company: TELEFORCE ASIA, INC.
Address: BF Homes, Paranaque City
Position: Telemarketer
Inclusive Dates: July 4, 2017 - December 28, 2017
Description: We deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product. Name of Company: TELEPERFORMANCE
Address: Sucat, Paranaque City
Position: Customer Support Specialist
Inclusive Dates: April 10, 2018 - March 5, 2019
Description: To assist our customers regarding their inquiries for hotel reservations. Name of Company: TELUS INTERNATIONAL, INC.
Address: Mckinley West, Taguig
Position: Operational Customer Service Representative Inclusive Dates: March 18, 2019 - present
Description: Website developer, callback system
Name of Company: IBEX GLOBAL, PHILIPPINES
Address: Sucat, Paranaque City
Position: Customer Service Representative
Inclusive Dates: June 11, 2019 - present
Description: AT&T account. We handle billing, home phone, wireless phone, internet, television INTERESTS:
- Can type at least 45-50 wpm (words per minute).
- Knowledge in internet research.
- Willing to be trained and meticulous, patient and hardworking.
- With knowledge in basic PC Operations.
REFERENCES will be sent upon request.
SIGNATURE OVER PRINTED NAME
Contact this candidate