Valerie Gresham

ac9uvn@r.postjobfree.com H: 334-***-**** 124 Pistol Range Road, Notasulga, AL 36866

Summary

Customer-oriented professional with strong history of high-performance to meet or exceed company objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team player with strong background in customer service.

Skills

●Have worked from home for the past four years

●Have excellent socialization skills

●I embrace speed and change

●Eagerness to learn new things and accept new challenges

●Billing

●Website Navigation/Troubleshooting

●Microsoft Office, Excel, PowerPoint proficiency

●Salesforce proficiency

●Appointment scheduling proficiency

●Point of Sale systems proficiency

●Professional phone etiquette

Experience

08/2009 - 03/2019

WEST CORPORATION

WEST POINT, GA

Expert Reservations Consultant

●Scheduled teleconference reservations for clients, assist with account and billing inquiries

●Assisted customers with any questions regarding their reservation as well as provide navigational and troubleshooting assistance on company website

●Upsold addendum features to clients to assist with their conference call

●Responded to email cases within departmental queues in Salesforce.com

●Cross-trained in other departments (Account Management, Transcriptions, Call Execution)

07/2008 - 08/2009

VictoryLand/Quincy's 777

SHORTER, AL

Customer Service Teller

●Cashed out casino gaming machine tickets as well as paid out jackpots

●Managed the constant flow of large amounts of currency in cash drawer

●Data entry of payee information into gaming accounting system

●Monitored multiple databases to keep track of all company inventory

●Delivered an exceptional level of service to each customer by listening to concerns and answering questions

Education and Training

2020

Montgomery, AL

Bachelor of Science

TROY UNIVERSITY

GPA: 3.5

Estimated Graduation Date: May 2020

1994

OPELIKA, AL

High School Diploma

OPELIKA HIGH SCHOOL

GPA: 3.5

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