Customer Service Data Entry
Resume:
Valerie Gresham
******************@*****.*** H: 334-***-**** 124 Pistol Range Road, Notasulga, AL 36866
Summary
Customer-oriented professional with strong history of high-performance to meet or exceed company objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team player with strong background in customer service.
Skills
●Have worked from home for the past four years
●Have excellent socialization skills
●I embrace speed and change
●Eagerness to learn new things and accept new challenges
●Billing
●Website Navigation/Troubleshooting
●Microsoft Office, Excel, PowerPoint proficiency
●Salesforce proficiency
●Appointment scheduling proficiency
●Point of Sale systems proficiency
●Professional phone etiquette
Experience
08/2009 - 03/2019
WEST CORPORATION
WEST POINT, GA
Expert Reservations Consultant
●Scheduled teleconference reservations for clients, assist with account and billing inquiries
●Assisted customers with any questions regarding their reservation as well as provide navigational and troubleshooting assistance on company website
●Upsold addendum features to clients to assist with their conference call
●Responded to email cases within departmental queues in Salesforce.com
●Cross-trained in other departments (Account Management, Transcriptions, Call Execution)
07/2008 - 08/2009
VictoryLand/Quincy's 777
SHORTER, AL
Customer Service Teller
●Cashed out casino gaming machine tickets as well as paid out jackpots
●Managed the constant flow of large amounts of currency in cash drawer
●Data entry of payee information into gaming accounting system
●Monitored multiple databases to keep track of all company inventory
●Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Education and Training
2020
Montgomery, AL
Bachelor of Science
TROY UNIVERSITY
GPA: 3.5
Estimated Graduation Date: May 2020
1994
OPELIKA, AL
High School Diploma
OPELIKA HIGH SCHOOL
GPA: 3.5
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