Information Security Desktop Support

Brian Helms Houston, TX • 713-***-**** • *********@*****.***

IT Business Analyst

Programming Operating Systems Microsoft Office Web Design SQL Troubleshooting

Results-driven Information Systems professional offering knowledge in systems administration, software programming, information security, troubleshooting, and technical support. Strong problem solver with an aptitude for learning new technologies quickly to deliver scalable business solutions. Demonstrating an unwavering work ethic, maintaining full time employment through college. Ability to collaborate in dynamic teams to negotiate deliverables and align objectives.

Core Competencies

• Systems Administration • Information Systems Management • Troubleshooting & Support

• Software Programming • Database Design/Development • Systems Analysis & Design

• Information Security • Microsoft Office Suite • Web Design & Development

Education

Bachelor of Business Administration (BBA) in Management Information Systems

Texas Southern University • Jesse H. Jones School of Business • Houston, TX

May 2017 • GPA: 3.42

Associates of Arts (AA) • San Jacinto College • Houston, TX

Relevant Coursework:

Fundamentals of Information Systems • Database Design and Development • Information Technology • Information Security

Systems Analysis and Design • Programming Concepts • Web Development • Hardware and Networking

Academic Achievement: Dean’s List (2014-2017) • President’s List (2016)

Relevant Experience

RSW Technologies Houston, TX January 2018 – May 2018

IT Contractor

Provided on-call IT support for the completion of projects related to network support, desktop support, and hardware relocation services. Delivered high-quality end-user support to various schools in Aldine ISD and helped with classroom technology, printers, touch screens, and various other technical support.

Additional Work Experience

The Panglossian Group Apr 2019-Present

Job Coach

Provide on the job support for autistic adults and help with the development and refinement of personal, social, and professional skills.

Galena Park ISD March 2014-May 2018

Substitute Teacher (October 2017-May 2018)

Performed instructional and classroom management for absent teachers. Maintained the established routine to ensure an environment that was conducive to learning based on the maturity and interests of students.

PASS Aide, Shirley J. Williamson Elementary (August 2015-June 2016)

Assisted at-risk students with the completion of course material and provided support to the teacher with management of student behavior.

Paraprofessional, Normandy Crossing Elementary (March 2014-June 2015)

Worked with students in the special education program ranging in ability from high support to high functioning. Assisted teachers and school staff in the guidance of students with disabilities to achieve goals.

Academy Sports + Outdoors Houston, TX May 2012-August 2013

Customer Service Associate

Established or identified prices of goods and tabulated bills using calculators, cash registers, or optical scanners. Completed account reconciliations, managed cash, and provided the highest levels of customer support.

Training

Crisis Prevention Institute (CPI) Training • Houston, TX • 2014

Contact this candidate