Caroline Helena 408-***-****

ac9us0@r.postjobfree.com

Experience

Personal Sabbatical

*/**** -*/****

Lay off after 11 years/ function relocated to Nevada– time off for a year.

• Looking forward to getting back to work.

Good Samaritan Hospital

Case Management - Authorization Specialist

9/2007 -7/6/2018

• In 2008, obtained approximately 82.9% drop in insurance denials, equating to $9.7 million in savings.

• Implemented my pilot project later adopted to all HCA hospital to lower claim denials from insurance companies. (Blue Cross, Blue Shield, Cigna, Caremore, United Health Care, Kaiser, etc. /IPAs – Santa Clara IPA and other 3rd insurance parties)

• Authorization approvals - daily data entry to data base in Meditech, NaviNet, and others. Education

University of Phoenix

B.S. Business Management 2004

Skills

Micro Office

Visio

WS, Wang, Lanier,

HTML designer

Running Bank Runs: cash/checks for daily deposits

Cashier:

Macys, Mervyns, Shane & Toys R US.

Penski Corporation/ United Auto Group

Collection Manager /Executive Secretary 9/2004- 7/2007

• Managed collections on NSF checks, untimely deferred down payments, and other bad debts. Lowered bed debt by $300K.

• Executive legal actions to recover debts, such as sending out demand correspondence, prepared legal filings and appearing in small claims courts – resulting 99.9% judgement success rate for 2 years. Collection included skip traces, wage garnishment, bank garnishes, court orders of examinations, and/or bench warrants issued.

• Executive Assistant to Penski VP (6 months – prior to being assigned to special collection projects)

Previous Experience

Executive Assistant

Collections Manager

Office Manager

Executive Secretary

Man Power Secretary of the Year 1989

Document Specialist

SAP/Tech Writer Supervisor

Web Page Designer(html)

WIPRO Technologies

Office Manager/Assistant to General Manager 4/2002-4/2004

• Office/Facilities management

• Vendor Management

• Travel

• Special project & event coordination

• Mass shipments to domestic Wipro locations and international India Wipro locations several times a week.

Adaptec

Tech Writer Supervisor & Secretary to VP (New Products)

1996 - 1999

• Hire tech writers and supervise 3 to 4 to solicit, align, and incorporate feedback from diverse stakeholders, to develop process charts and provide training manuals for all departments; to SAP implementation using word, Visio, excel, and other data bases to control documents to maintain integrity of library.

• Later to reemerge to Corporate, reporting to VP, to training on HTLM creation and/or design of on-line web site.

Interests

Cinema

Reading

Bible Studies

Painting

Art

History

Travel

Unisys

Executive Secretary to Vice President 1992 1993

Maxtor

Executive Secretary to Vice President 1989-1992

The College Board

Executive Secretary to VP, West 1985-1988

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