Network Engineer Customer Service
Resume:
Prabhat Singh
Mail- **********@*****.***
PROFILE
To be associated with a progressive organization, where I can employ my customer handling, technical and leadership skills to contribute to the growth of the organization and my personal growth in an effectual manner.
PROFESSIONAL EXPERIENCE
Has an overall experience of 9.5 years in Design, Implementation, Installation, and managing and support activities of LAN and WAN Networks.
Hands-on experience with networking technologies such as TCP/IP, RIP, EIGRP OSPF, HSRP, MPLS, IPSEC,
Experience in SSL certificates creations and implementations
Experience in Product purchase, licensing, renewals and budgeting.
Working Experience on AD, DNS, DHCP on Windows Servers.
Datacenter Operation Management and People Management
Complaint and Escalation handling.
CERTIFICATIONS
Cisco Certified Network Associate (CCNA) (Cisco id: CSCO11855333)
Microsoft Certified System Administrator (MCSA) (MCP ID: #6424367)
PROFILE
To be associated with a progressive organization, where I can employ my customer handling, technical and leadership skills to contribute to the growth of the organization and my personal growth in an effectual manner.
SKILLS
A highly developed level of customer service, complaint and escalation handling.
Cisco routing, switching
Installing and configuring routers of Series 2500, 2600, 3600 and switches of series 1900, 2900, 3550 Configuring RIP, IGRP and EIGRP, OSPF, BGP.
Optimization and capacity management of the DC resources
Active Directory, DNS, DHCP, WSUS, IIS
Project handling and new initiatives
Windows 2000 Server with knowledge of Installing and configuring Active Directory Services, Windows XP and 98, Administration of Windows 2003, 2008, 2012 & 2016
The clients and assigning the file and Sharing level rights. Installing and configuring DNS.
DHCP, RIS, WDS Connection the remote Server using Dial up and VPN in Windows 2003, 2008, 2012, 2016.
Installing and configuring Active Directory Services and taking backup of ADDS.
IP Address Planning, Subnetting in FLSM & VLSM.
Configuration of Cisco Routers and Switches.
Configuring, Verifying & Troubleshoot the WAN Protocols like HDLC, PPP (Both PAP & CHAP) & FRAME RELAY.
Configuring, Verifying & Troubleshoot the Routing Protocols like RIPv1, RIPv2, OSPF, and EIGRP.
Configuring, Verifying & Troubleshoot Standard ACL & Extended ACL.
Redistribution of EIGRP with RIPv2 & Redistribution of EIGRP with OSPF.
Switching concepts like: VLAN, Trunking & STP (Spanning Tree Protocol)
WORK EXPERIENCE
1)Last assignment as a Freelance Corporate Trainer of MCSE, WINDOWS 2012, CCNA, ROUTING & SWITCHING OF CCNP for NIIT from May 2017 to till now.
Job Responsibilities
Training care of external training including PAN India (INDAIN AIR FORCE & INDAIN ARMY) and 90 countries across the globe (ITEC groups from MEA).
Providing training of Microsoft MCSE 2012 and 2016 and Cisco CCNA and CCNP (Routing and Switching)
2)Network Engineer, Telelinks (Feb 2013 to April 2017)
Role: Network engineer
Responsible for managing High-end Cisco routers and switches such as 7206, 6509, 3570 switches in stack mode.
Responsible for ensuring Maximum uptime for network devices and meeting stringent SLA timelines.
Planning and configuration of Dynamic Routing Protocols (EIGRP, OSPF, BGP).
Responsible for the allocation of IP schema across the Location.
Hardening the Cisco network devices according to the Telelinks IT security policy.
Drafting Monthly/Weekly Reports of Network Uptime and Link Utilizations.
Daily Review of the Device health status and capturing the Checklist.
Administering and auditing Security of Systems and Network Resources.
Managing Data Backups and Restores.
3) Network Engineer (Network Engineering and Integration), KKare Tech Pvt Ltd. (Dec 2010 – Nov 2012)
Design Small/Medium Networks Independently.
Preparing Documents for Projects.
Installation, Configuration and Administration of Cisco Routers and Switches
Administering, configuring and troubleshooting of Windows 2003/2008/7.0
Installation, Configuration and Administration of Windows 2003/2008 File and Print Servers
Installation, Configuration and Administration of DNS Server and DHCP Server
Designing and Implementing OSPF network.
Change Control management
Network Diagrams for Branches, and Datacenter Using MICROSOFT VISIO
Co-ordinate with vendors for Timely Maintenance and Service of hardware
4)Network Trainee, Computer Solution (May 2009 to June 2010)
Worked as a Network Trainee responsible for all Network and System related activities
PROFESSIONAL QUALIFICATION
Completed Computer Hardware & Networking course from IIHT Ghaziabad.
Completed MCSE Training from IIHT Ghaziabad.
Completed GNIIT (Graduation from National Institute of Information Technology) from NIIT South EX, New Delhi.
Completed CCNA Training from IIHT Ghaziabad.
ACADEMIC QUALIFICATION
Completed MSC (IT) from Sikkim Manipal University
Completed B.A from L.R Degree College Sahibabad
Passed Intermediate (XII) examination from U.P. Board.
Passed High school (X) examination from U.P. Board.
Hobbies -
Playing cricket, listening to songs, Reading newspaper
Strength -
Hard working, challenging, taking the ownership of the tasks assigned.
Well- versed with the latest technologies.
Determination & Passionate for the work.
PERSONAL DETAILS
Father’s Name
Mr. Kameshwar Singh
Mother’s Name
Smt. Shiv Kumari
Date of Birth
16th July 1981
Address
218-Jagrti Vihar Sec-23 Raj Nagar Ghaziabad
Nationality
Indian
Languages Known
English & Hindi
Gender
Male
Marital Status
Married
Date -
Place - (PRABHAT SINGH)
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