Customer Service Engineering

Shyama Verma

Software Engineering Graduate passionate about both the Technical and Functional aspects of Project Management. Proficient in a range of modern technologies including Python, Java and Javascript. **************@*****.***

438-***-****

MONTREAL, QUEBEC, CANADA

SKILLS

POWERPOINT EXCEL

C/C++ JAVA J2EE

JavaFx

Front End Development

Web Development

WEB Services HTML5

JavaScript AJAX

JSON JQUERY

MySQL Hibernate

Bootstrap Highcharts

LANGUAGES

ENGLISH

Full Professional Proficiency

Punjabi

Native or Bilingual Proficiency

EDUCATION

01/2018 – Present

Master's of Software Engineering

CONCORDIA UNIVERSITY

Montreal, CANADA

08/2012 – 07/2016

Bachelor's in computer Science and Engineering

Guru Nanak Dev University

Amritsar, INDIA

WORK EXPERIENCE

05/2018 – Present

Customer Service Specialist

FusionBPO Services

Montreal, CANADA

Organized customer information and account data for business planning and customer service planning My team was in the top 3 in the company

Maintains a great Customer Satisfaction score of 96% Contact: Ghina Al Chal – *****.****@*****************.*** 01/2016 – 06/2016

INTERN

Sun -Soft Technologies

Bathinda, INDIA

Worked on Responsive Web Application named Online Law and Crime Info Worked as an Assistant to the Trainer

Dealt with various Models like MVC2 Model and Hibernate Expertise in Front end Development, Web development and other Skills Teacher

St Kabir Convent School

Taught Science and Mathematics to 9 and 10 Grade

In-charge of Extra curricular Activities in the School ACADEMIC PROJECTS

Online Law and Crime Info (01/2016 – 06/2016)

Responsive Web Application using Bootstrap

Provides Free Legal Information

MVC2 model and Hibernate was use at Server Side

Blood Bank (01/2016 – 02/2016)

Front End Development Using JavaFx and J2EE on Back End Informs the Availability of the of the Units if Blood in the Reserve Provides the Potential Donors Information

ACHIEVEMENTS

Silver Standard in international Award for young People- 2014 Won the Literary Department Contest in University's Tech-Fest IRIS- 2013 Won Third Prize in Inter Departmental University Basketball Match in -2013 Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

Contact this candidate