Salesforce Data

Milan Phone: 601-***-****

Salesforce Administrator/Developer Email: *********@*****.***

Profile Summary

Over 5+ of experience as a Salesforce Administrator/Developer in SalesForce.com CRM Platform across multiple industries involving building, customizing, developing and administering on cloud applications.

Experience in various stages of Software development Life Cycle (SDLC) including analysis, development, enhancements, testing, deployment and maintenance of object-oriented enterprise applications.

Experience working in teams in Agile Environment involving in Daily Scrum methodology and planning sessions.

Good level of understanding the principles of SAAS, PAAS and various technical aspects. Thus, experienced with full life-cycle implementations on Salesforce platform.

Expertise in sales cloud, service cloud and marketing cloud processes and worked.

Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks and Actions.

Experience in analyzing the business requirements and designing accordingly as per the client application the related custom objects, leads, campaigns, junction objects for relationships (Master - Child, Lookup, Many to Many), Entity Relationship data model, page layouts, Workflow rules, Process Builders, Formula Fields, Validation Rules, sharing rules, Field Dependencies, Salesforce Automation such as Email alerts and business logic.

Generated SFDC customized Reports and Dashboards to monitor data quality and provide detailed information on performance indicators and worked on web-to-case and web-to-lead.

Worked on data migration tools like Apex Data Loader, salesforce import and Export wizard.

Experience on development in creating Objects, Apex Classes, Visualforce pages, Controllers & Triggers considering governor limits.

Experience in web technologies like HTML, XML, CSS, JAVA Script.

Good experience with integration features in Salesforce using REST and SOAP APIs.

Skilled in understanding and implementing the new salesforce Lightning Experience.

Experience in installing, evaluating the AppExchange application under salesforce.com platform.

Well versed in understanding CRM business processes like Forecasting, Campaign management, Lead Management, Territory Management, Account Management, Case Management, pipeline management in a multitenant environment.

Good knowledge in Unit Testing, Test Coverage and Code Review.

Experienced in deployment from production environment to sandbox and sandbox to production through Change sets and Force.com IDE.

Experience in writing SQL and PL/SQL programming with DB2, Oracle and MySQL Server.

Team player with skills of learning quickly, implementing the knowledge for immediate contributions, solving analytical problems and excellent communication and documentation skills. Always self-motivated and challenging.

TECHNICAL SKILLS

Salesforce Technologies

Salesforce CRM, Apex Classes and Test Classes, Visualforce (pages,

Controllers), Apex Trigger, SOQL, SOSL, Reports, Integration, Workflow

& Approvals, process Builder, Dashboards, Custom Report Types,

Custom Tabs, Schema Builder, Apex Webservice

Integration Tools

Eclipse Force.com IDE Plug-in, Connector, Data loader, Force.com, Workbench.

Database

MS SQL Server 2000/2005, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, and MS SQL

Operating System

Windows 7/8/10. Windows Server 2003 / 2008/ 2012

Methodology

Agile

Version Control

Git, GITHUB

Documenting Tool

MS Office, MS Visio Pro

EXPERIENCE

Well psyche Medical Group, Los Angeles, CA June 2018 – Present

Salesforce Administrator/Developer

Responsibilities:

Interacted with business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Managed Salesforce standard objects such as Accounts, Contacts.

Created Custom Objects, Custom fields, custom tab, Page layouts and Validation rules to check whether the data is valid or not.

Created custom profiles, Roles and Users and instigated Object Level Security, Field Level Security and Record Level security.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Created permission sets, sharing rules to give extra permission to users.

Used Data Loader to import data into salesforce and export data from via data export.

Written business logic by creating Work flow rules, Approval Process and associated actions Email alert, Field updates, Create Task and Outbound messaging to an external system.

Developed Apex Classes and Apex Triggers for various functional needs in the application.

Developed Visualforce pages to include extra functionalities and wrote Apex classes to provide functionalities to the visualforce pages.

Worked with Dynamic Apex to access objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.

Integrated 3rd party application with salesforce using REST API.

Involved in Deployment from sandbox to production through change set.

Setup Audit Trail and Run Apex tests in the system to check error logs.

Worked in all phases of Software Development Life Cycle, quality management systems and Agile project life cycle processes.

Environment: Salesforce.com, Apex, Visual force, triggers, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Integration Techniques, Sandbox data loading, workflow, validation rules, SOSL, SOQL, AppExchange, data loader, report, dashboard, Force.com IDE

BioMerieux (BMX), St. Louis, MO July 2017 – May 2018

Salesforce Administrator,

Responsibilities:

Performed the role of Salesforce Administrator in the organization.

Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles and user management.

Performed administration tasks as needed, managing custom fields, data clean up and integration.

Created Automation in the organization with the process Builder and Approval process as per business requirements.

Worked on various Salesforce.com standard objects and created a custom object as per business requirements and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Used Data Import wizard for insert and update the record and used schedule export wizard to export data from Salesforce.com Objects.

Developed Queues for the specific leads based on the lead assignment rules and also created a public group.

Maintained security of the organization with object level, field level and record level. Created OWD, Validation rules, permission sets and sharing rules.

Designed and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs.

Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

Setup Audit Trail to track all the changes performed by different administrator to the organization

Environment: Salesforce.com, Custom Objects, User, profiles, Roles, Custom Tabs, Email Services, Sandbox Data loading, Sandbox data loading, workflow, validation rules, AppExchange, data loader, report, dashboard.

Helios Solutions, INDIA Sep 2012 – May 2015

Salesforce Developer

Responsibilities:

Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.

Performed the role of Salesforce.com Developer in the organization.

Interacted with various business team members to gather and documented the requirements.

Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse. Closely worked with SalesForce.com teammates while implementing the solutions for the requirements.

Developed several Triggers, Apex classes and Visual force pages as part of the application development.

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.

Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.

Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.

Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.

Created various profiles and configured the permissions based on the organizational hierarchy requirements Customized tabs for different business users' groups and business centers.

Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans. Experienced in the use of Data Loader.

Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.

Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Supported the data migration activities for Migrating the data from various business centers and business center users with the support of Saleforce.com.

Developed Visualforce pages to include extra functionalities and wrote Apex classes to provide functionalities to the visualforce pages.

Worked with Dynamic Apex to access objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Yash Technologies, India June 2011 - Aug 2012

Salesforce Administrator

Responsibilities:

Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles & Profile creation, user group creation, updating the company profile, Network access setup.

Created and maintained organization security at object level, field level and record level. Created various profile for users and created Roles.

Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules and Page layouts and record types.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Working on data migration tasks to move data from a different business source to salesforce.com.

Working on Loading and Managing the Data using Apex Data Loader and Excel.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles, created Permission sets and sharing rules.

Involved in customizing custom objects, tabs, fields, page layout as per the business need.

Working on portals like Service Portal and Partner Portal and also had a good knowledge on Customer Portal.

Maintained user roles, security, profiles, and setup Audit trail to track changes in the organization.

Involved in the deployment from sandbox to production through change sets.

Environment: Salesforce.com, Custom Objects, User, profiles, Roles, Custom Tabs, Email Services, Sandbox Data loading, Sandbox data loading, workflow, validation rules, AppExchange, data loader, report, dashboard.

EDUCATION

Master of Computer Science, Monroe College, New Rochelle, NY (Years 2017 - 2018)

Graduate Diploma in computing, UNITEC, Auckland, New Zealand (Years 2015- 2016)

Bachelor of Science, N.V.P.A.S, Gujarat, India (Years 2008 - 2011)

ACHIVEMENTS

Salesforce Administrator Certification

IC Agile Certification

60 Badges on Trailhead

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