Desktop Support Sales

ABHAY Pant,

C */* sector ** * Rohini, New Delhi *10089, India * +91-999*******

* ***********@*****.***

Desired Position will have opportunities for leadership, growth, and meaningful contributions to successful outcomes for others, mixed-use of analytical, assessment strengths, empowerment and enhanced client, staff interactions. Place where I can learn new and use my old skills to do betterment of the company and coworkers.

Extremely dependable, highly enthusiastic programmer, A Computer Science professional seeking challenging opportunity to work for an organization to enhance my knowledge, skills and techniques which can benefit the organization and myself. someone who believes in dedication and smart work. Building relationships is one of my biggest strength and I like to seize the opportunity and make the best out of it.

Enthusiastic Team Leader with Strong Leadership Skills who is a critical thinker, creative problem solver, team enhancer & decision-maker. Accomplished at developing/maintaining, teams, team building, networks & community relations as well as staff development, coordination, collaboration & supervision in a person-centered practice. Innovative group facilitator, managing group interactions, while establishing genuine rapport by empowering, educating, advocating, advising, supporting and listening. Thrives in a challenging, fast-paced, high-stress, and deadline-oriented environment individually and as a leader.

PROFESSIONAL EXPERIENCE

Profit By Digital Delhi, Delhi April 2017 – January 2018

Desktop support engineer- full time

Profit By Digital Delhi, Delhi February 2018 – March 2019

Senior Software Tester - full time

Desktop support engineer April 2017 – March 2018

• Oversee and update assigned support service requests.

• Handle daily technical support activities on desktop support, data network and server management.

• Grow clients and communicate with the Account Manager by determining new opportunities.

• Setup desktop computers and peripherals and test network connections.

• Install and test desktop software applications and internet browsers.

• Test computers to ensure the proper functioning of computer systems.

• Train end users on the usage of computer hardware and software.

• Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.

• Adhere to policies as per corporate manuals and directives.

• Extend computer support for systems’ software and hardware.

• Setup computers and install software for various applications and programs.

• Interact with staff on desktop problems and their resolution.

• Network and connect computers within the organization to better communication.

• Order or buy computer systems and liaise with the purchase and supplies department.

• Maintain computer peripheral devices like printers and resolve associated problems

Senior Software Tester April 2017 – March 2019

• Rich work experience in manual and automation software testing.

• Good understanding of the software development life cycle (SDLC), Software testing life cycle (STLC) and Software development models.

• Experience in Smoke Testing, Functional Testing, Regression Testing, Negative Testing, Browser Compatibility Testing, and User Acceptance Testing (UAT).

• Expertise in writing Test case writing/reviewing, Test case execution.

• Expertise in creating scripts in Selenium Web driver by using Java.

• Knowledge of TestNG framework for Unit testing, Maven for Project building tool, Jenkins for Continuous Integration.

• Experience in the development of a Hybrid framework in Selenium which includes Method is driven, Data-driven frameworks & Page Object Model (POM).

• Worked with Apache-Poi Library to read excel data in selenium.

• Expertise in Reporting and Tracking of bugs on the Defect Tracking Tool (JIRA).

• Experience in working with Agile Methodology.

• Possess good written, oral and interpersonal skill.

Dynata Noida, Uttar Pradesh March 2019 – Present

Survey programmer

• Review survey questionnaires and formulate recommendations to ensure efficient programming and optimal data layout.

• Coordinate and consult with Data Processing Team on how to best structure the survey for efficient data delivery and tabulations. Provide post-delivery support.

• Accurately program surveys and conduct quality control checks to ensure error-free deliverables.

• Ensure completion of projects by established deadline and/or notify appropriate staff with alternate plans when necessary.

• Identify and implement innovative programming techniques and non-standard solutions to programming challenges.

• Integrating graphic, multimedia and specialty survey components-based exercises, including but not limited to custom sliders, shelf-tests, media evaluations, drag and drops, shopping carts and page-turners.

• Interact with Survey Programmers in the off-shore groups regarding the programming and technical requirements of the project.

EDUCATION

Bachelor of Computer Science, Kalinga University, Raipur, Chhattisgarh, India

Diploma in Computer Science, Monad University, Hapur, Uttar Pradesh, India

High school, Jyoti model sr. sec school, Adarsh Nagar, Delhi, India

projects

FIRST PROJECT TITLE: Sales and invoice

Technologies: JAVA, HTML, CSS,

Description: In this project, we got the orders for the product and we need to generate an invoice for the purchase. In this project, we can also maintain the products as if there is any new product or any new variant for the product we can create that product or variant in the catalog field. We can create the customer; we can see the reports of the total sale or monthly sale in different formats like in the forms of graph or table.

Role and Responsibility:

Responsible for writing the POM class.

Responsible for preparing test data and developing test Classes.

Responsible for reviewing the scripts.

Analyzing the execution result.

Responsible for preparing an execution report.

Involved in generating custom HTML reports according to the requirement.

SECOND PROJECT TITLE: CST (Customer Satisfaction Target)

Technologies: JAVA, HTML, Web Server

Description : This project is based on the CRM domain. In this project, we get opportunities in the form of leads and we need to convert those opportunities into sales. In this project we can create the sales channel, customer, we can perform the activities like meeting with the customer, interact with the customer through e-mail, phone calls. We can assign the probability of a lead to convert that opportunity into sales while performing the activities on various stages. We can see the report like how many opportunities we convert into sales and how many opportunities we lost.

Roles and Responsibilities:

Responsible for selecting test cases for Automation.

Responsible for writing the POM class.

Responsible for developing test Classes.

Preparing test data.

Responsible for reviewing the scripts.

Responsible for maintaining the framework.

Analyzing the execution result.

Responsible for preparing an execution report.

Provide a demo to the client.

Involved in generating custom HTML reports according to the requirement.

Excellent knowledge in Parallel execution.

AWARDS

• Got an appreciation of a quick understanding of Software and Organizational Structure.

• Awarded as Star Performer at Smart Software Testing Solutions.

Relevant Skills Profile

Software Testing: Automation and Manual

Automated Tools: Selenium Web Driver

Development environment: Eclipse

Operating system: Windows, Os, and Linux

Defect Reporting Tool: Jira.

Software Testing Skills: Manual Testing, SDLC, Test Life Cycle, Automation Testing.

Programming Languages: Java, Python

Packages: MS-Office, MS-Outlook.

Automation Tool: Selenium Web Driver

Hand on Software: Amadeus, Worldspan, Decipher

Contact this candidate