Customer Service Help Desk
Resume:
David Price
New Bern, NC *****
Phone: 252-***-****
E-mail: ***********@*******.***
Objectives
Position as Technology Support Analyst-Contributing
EDUCATION
**/****-**/****. *RADUATED CUM LAUDE FROM CRAVEN COMMUNITY COLLEGE WITH DEGREE IN ASSOCIATE IN APPLIED SCIENCE COMPUTER TECHNOLOGY INTEGRATION WITH EMPHASIS ON DATABASE SYSTEM SUPPORT. FINAL GRADE POINT AVERAGE IS 3.7
09/1979-06/1982 New Bern Senior High School in New Bern, NC
EXPERIENCE
07/2019-Present Perspecta/The Select Group Cherry Point, NC
IT Asset Specialist Jr
Supporting the NGEN Project supporting the United States Marines at Cherry Point, NC
Responsible for operation and daily upkeep of warehouse facility and all inventory located in the warehouse
Responsible for ensuring issued assets are properly signed for and that documentation is entered as required into system
Responsible for updating asset locations in Remedy ticketing system to show current location
Staging items selected for disposal, documenting same for proper record updates
Responsible for signing for FedEx and UPS shipments and contacting individuals or units to notify them of package arrivals
Cleaning and other duties.
04/2018-04/2019 AECOM Cherry Point, NC
Computer Operator IV
Operate and maintain the JDS/PCDS/ICADS equipment. Apply comprehensive technical knowledge to solve complex problems by interpreting manufacturers' manuals or similar documents.
Perform PM and CM tasks on assigned equipment. Perform organizational and intermediate level maintenance as required. Verify system operability after maintenance actions. Documents all maintenance actions in IEMS.
Isolate malfunctions and assists in incorporating approved engineering changes.
Maintain JDS components in accordance with PM schedule, WIs, and manufacturers’ technical manuals.
Perform JDS system and network administration tasks.
Manage JDS workstations by installing and configuring approved software, administering user accounts, and managing disk capacities to useful levels.
Perform software backups and mission recordings.
Perform routine troubleshooting, isolates malfunctions to discrete component level.
Use test equipment and computer related analytical equipment.
Provide technical guidance to lower-level technicians.
Understanding of the interrelationships of computer operating system diagnostics and circuits. Work is reviewed by the lead technician for compliance with accepted practices.
08/2017-04/18 DXC Technology/Artech Information Systems/First Information Technology Services MCAS Cherry Point, NC
IT Specialist Jr.
Perform upgrades to laptops for Windows 10
Supporting the NGEN Project for HP Enterprises aboard MCAS Cherry Point, Havelock NC.
Supervise and help newly arrived personal adapt and learn techniques and procedures.
Provide desktop and laptop support to Marines and Civilians aboard MCAS Cherry Point.
Respond to help desk tickets.
Support Laptop and Desktop Computers.
Use Diagnostics Software to troubleshoot hardware, software and memory issues in PCs.
Remove and Replace motherboards in laptop and desktop computers
Image computers for deployment and to resolve issues that cannot be resolved by other means.
Network support troubleshooting and support. Assist Network Operations as required to resolve issues with the network.
Other duties as assigned by supervisors.
Provide hardware removal and installation in both laptop and desktop computers.
Troubleshoot and correct memory issues in laptops and desktop PC’s.
Answer client concerns and questions concerning their technology that is assigned to them.
Remove and replace defective hardware in computers.
Rebuild user profiles.
Troubleshoot and correct issues with user permissions.
Troubleshoot and repair issues with Microsoft office including Outlook 2010.
01/2017-08/2017 Domtar Personal Care Products Greenville, NC
IT Services Desk Administrator
Manage Service Desk email inbox. Create and assigning tickets in Easy Vista Help Desk Application.
Respond to User’s emails as needed
Follow up on Service Requests and Incidents as required to ensure timely completion of tickets
Ensure that emails are stored in the proper folders for future reference.
Maintain data in Easy Vista including inventory, User Information and Sites Directory
Create Purchase Requisitions using Oracle Database.
Image computers as required for deployment.
Enter order information in PeopleSoft system for AHP IT equipment and services
UPS shipping coordinator.
Prepare memos to be sent to all employees in the North America area when required to advise of upcoming system maintenance.
Assist with IT projects as required.
Enter information in Group Calendar that relates to events related to IT
08/2016-01/2017 Apex Systems Inc. MCAS Cherry Point, NC
IT Specialist Jr.
Supporting the NGEN Project for HP Enterprises aboard MCAS Cherry Point, Havelock NC.
Provide desktop and laptop support to Marines and Civilians aboard MCAS Cherry Point.
Respond to help desk tickets.
Support Laptop and Desktop Computers.
Use Diagnostics Software to troubleshoot hardware, software and memory issues in PCs.
Remove and Replace motherboards in laptop and desktop computers
Image computers for deployment and to resolve issues that cannot be resolved by other means.
Network support troubleshooting and support. Assist Network Operations as required to resolve issues with the network.
Other duties as assigned by supervisors.
Provide hardware removal and installation in both laptop and desktop computers.
Troubleshoot and correct memory issues in laptops and desktop PC’s.
Answer client concerns and questions concerning their technology that is assigned to them.
Remove and replace defective hardware in computers.
Rebuild user profiles.
Troubleshoot and correct issues with user permissions.
Troubleshoot and repair issues with Microsoft office including Outlook 2010.
02/2014-08/2016 Craven Community College New Bern, NC
IT Services Support Technician
Maintain computer information status board using Microsoft Excel to track what items that have state tags are located and their status.
Work with Microsoft Access help desk and SQL databases to maintain inventory.
Responsible for the Information Technology recycling program ensuring that obsolete and unusable equipment is disposed of in accordance with state, federal and local regulations.
Work with Active Directory to set passwords and assist staff and faculty.
Perform inventory and asset control to locate equipment and verify location.
Perform administrative duties including email, correspondence and inventory reports using database.
Monitor Help Desk and Respond to incidents as required.
Install, troubleshoot, and maintain all computers located on New Bern campus.
Install cabling.
Help maintain network and information systems.
Image computers to be deployed to classrooms and offices
Install printers and other peripheral devices as required.
Troubleshoot issues with laptop and desktop PC’s.
02/2003-10/2006 Habitat for Humanity New Bern, NC
Warehouseman
Responsible for the entering of items donated in the Resale store computer to ensure accurate inventory.
Pick and deliver items that have been donated or purchased in ReSale store.
Enter items into database to include item description, price to be sold and disposition.
Update database weekly to ensure inventory reflects what is available including items sold, items disposed of and items received from donations.
Items sold for lower amounts updated to reflect new price to keep inventory correct
Perform minor repairs to appliances to ensure that they are workable and in good condition to sell
Coordinate the disposal of non-repairable items to utilize space in warehouse.
07/1995-09/1997 and 03/2000-03/2001 Raytheon Aerospace Havelock, NC
Aircraft Worker
Pack and unpack aircraft engines and related components for movement to repair shops and return to customers.
03/1998-03/2000 City of New Bern Public Works New Bern, NC
Maintenance Worker
Maintain and cut grass on city right of ways, medians and lots.
Skills
Computers using Windows and related office production software.
Working knowledge of Microsoft Access, SQL Server.
Microsoft SharePoint User.
Working knowledge of Microsoft SharePoint
Good customer service skills.
Achievements
Member Phi Theta Kappa Honor Society at Craven Community College.
Dean’s List for Fall Semester 2012 and Spring Semester 2013.
Certificate of Completion for Information Systems Security Awareness 2012.
Career Readiness Certificate (Silver Certificate) 2010.
Active Top-Secret Security Clearance.
Certifications
CompTIA A+ Expires on June 30, 2022. Verify%20at%20Http:/virify.CompTIA.org Code 3YTC137M3C145BE3
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