Active Directory Support

EXPERIENCE

Aug **** – Present Printpack IT Systems Team Lead

●Google GSuites Super Admin

Integrated with Active Directory

Manage Users and Groups

Google Drive Support

Trace email logs

Manage Access

Chrome OS and devices

Google Vault Super Admin - Litigation holds and Investigations

●Microsoft Office 365 Admin *mail not used*

●McAfee Web Gateway Admin

Opening / Blocking Sites

Managing Access

Reporting for HR

●McAfee ePO

●ERP Security - Enterprise One - JD Edwards

Manage Changes to Roles, check for SoD, Approve or forward to finance

Manage Changes to Users, check for SoD, Approve or forward to finance

Work with ERP team on excessive access

Environment Access

All-Out Security - ERP Segregation of Duties Software

Working with Finance on new SoD procedures

●OneLogin Authentication

●Provisioning Users

Active Directory User’s, Groups and Security

AD Membership Monitor - Quest Membership Monitor

●Change Users

Change access to ERP and file shares

●Deprovisioning Users

Disabling account, including email access

Delegating account

Litigation hold, if required

Setting up for final deprovisioning

●Manage Firewall Access - SecureWorks

Intrusion Prevention / Detection Systems

Respond to incidents / Trace to source / Remediate threat

Monthly Reporting - review Incidents with Director of IT

Some Firewall Rules

Manage Firewall Access

●Second Level Help Desk Support

FreshService ticketing / knowledge base system

Windows / Mac Support

Minor Network Support

Dec 2008 – Aug 2014 Printpack IT Enterprise Security Analyst

●Security Incident detection and reporting for all security breaches including viruses, malware, firewall and information misuse and theft

●Responsible scheduling and remediating for internal and external vulnerability threat testing with Dell SecureWorks

●Audit Maintain and Enforce Internal Segregation of Duties policies - JD Edwards EnterpriseOne

●Google GSuites Super Admin

●Responsible for provisioning / deprovisioning network / email users and mobile devices

●Maintain and Support Active Directory Services on Windows Server 2008 for 4000 users focusing on user rights and privileges, Exchange 20007, Mac OS

●Daily change monitoring of Active Directory

●Second Tier Support for Help Desk and Systems Administrator operations including Windows 7, Mac OS, Gmail and Active Directory

●Update exceptions in McAfee Web Gateway

●Maintain and support Vault, Postini and Autonomy (HP) archiving and EDiscovery systems

●Mobile Device Management in a mixed BYOD / Corporate Owned Device environment

●Responsible for placing and maintaining litigation hold on electronic data including email

●Query JD Edwards EnterpriseOne using SQL and MS Access

July 2000 – Nov 2008 Wilton Public Schools Lead Computer Support Technician

●Manage and Support four technicians covering district including four schools and Central Office

●Prepare and drop images using Altiris Imaging Software

●Customize Internet Explorer for individual school and central office use

●Track service requests using HelpSTAR Help Desk Software

●Assisted in successfully converting Novell 3.11 to Novell 4 and Novell 4 to Windows 2003 servers

●Maintain inventory records using iInventory’s Lan Auditor

●Maintain, troubleshoot, upgrade and repair IBM compatible Personal Computers

●Install and maintain Network Software Programs

●Troubleshoot and install scanners, digital cameras, Windows Mobile, Blackberry, printers, and other peripherals

●Recommend curriculum based programs, assist in purchasing various software and peripherals

●Assist in budget process, including recommending hardware, software and peripherals

●Assist in deployment of annual computer purchases, including imaging and customization

●Update student databases on various software programs annually

TECHNICAL SKILLS

Email Support of Exchange 2007; deploy and support of Google Mail (GSuites), Postini, NearPoint/Mimosa, Google Vault

Operating Systems Install, support and maintain all Microsoft Operating Systems, MAC OS and Chrome OS

Mobile Devices Android, IOS

Office Products MSOffice 365, Google Apps for Business, Team Drives

Utilities McAfee Web Gateway, McAfee ePO: Enterprise Policy Orchestrator, Airwatch Mobile Device Management, Altris Image System, Ghost, Symantec Antivirus Network Edition (server and client), Iinventory’s LanAuditor, Carbon Copy Cloner, Okta - Single-Sign On Solution, Remote Access Tools such as Dameware, LogMeIn, TeamViewer

EDUCATION

Associate's Degree, Accounting - Sacred Heart University - Fairfield, Connecticut 1995

FURTHER IT EXPERIENCE

Furnished upon Request

REFERENCES

Furnished upon Request

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