Customer Service Manager

T E C H N I C A L S U P P O R T S P E C I A L I S T

Nilrashmi patel

PERSONAL PROFILE

I am a customer service focused

Tech Specialist who has excellent

troubleshooting and

interpsersonal skills to assist

customers with technical issues. I

have a CIS degree in Networking

and 14 years of tech support

experience in a school system.

CERTIFICATES

- CompTIA A+

- CompTIA Network+

- Microcomputer Application

HOW TO CONTACT

Phone: 706-***-****

Email: *******@*****.***

Location: Toccoa, GA

CAREER HISTORY

PC Tech for Migration Project (Greenville, SC)

- Backed up all PCs and laptops

- Re-imaged all computers

- Restored workstations (manually)

- Ensured accuracy and reported any issues to the Engineering team Strategic Systems (Aug 2018 - Sept 2018)

Tech Specialist (Toccoa, GA)

- Maintained and troubleshot software, hardware, and networking in a domain environment

- Configured servers by reformatting, installing hardware, and backing up data

- Managed all assigned work using Mojo Helpdesk ticketing systems and logged all activities and case updates in a timely manner

- Supported company network system TCP/IP LAN/WAN, wireless and network printer setups

- Installed Chromebooks, Promethean boards, and iPads in classrooms

- Provided thorough support and problem resolutions to all school staff Stephens County School System (Jan 2005 - June 2018)

- Strong problem-solving and analytical capabilities

- Diligent and organized

- Knowledge of Active Directory

- Proficient in system upgrades and optimizations

- Virus detection

- G Suite experience

- WIndows 7, 8, and 10 experience

- LAN expertise

SKILLS AND ABILITIES

EDUCATIONAL HISTORY

North Georgia Technical College (Clarkesville, GA)

- President's List in CIS

- 3.94 GPA average

A.A.S. in CIS/Networking (Aug 2001 - May 2003)

H. L. Commerce College (Gujarat, India)

- 3.4 GPA average

B.A. in Commerce with Advanced Accountancy & Auditing (June 1979- April 1981)

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