Customer Service Data Analyst, trainer, project lead
Resume:
Valerie Murray
Data Analyst/Project Lead
Deltona, FL
************@*****.***
Responsible for hiring, training a team to ensure a successful project. Plan training then teach employees to build a successful, knowledgeable team. Provide daily support to teammates and develop reports to superiors in a regular timely manner. Finish project as planned to ensure a successfully completed project Work Experience
Data Analyst/Project Lead
SunTrust Bank - Orlando, FL
February 2001 to April 2017
As new projects were impmemented, hired, trained and completed projects with contracted employees. Prior to project start, built training docs, webinars, interviewed, hired candidates, then trained new candidates to ready them for the project. Taught the application software enabling them to be proficient. Taught them customer service and SunTrust rrquirements to provide our business clients outstanding customer service. Successfully completed projects within projected timeframes. Accounts Payable Specialist
Kosmos Group Intl - New Smyrna Beach, FL
March 1998 to May 2000
Worked all aspects of accts payable. Kept bills rotated so all payables were kept current. Posted all payables, cut checks and sent mailings every 10 days. Assisted bookkeeping with projects. Quality Assurance Analyst
Fanuil Group - Daytona Beach, FL
June 1997 to June 1998
Worked call center in quality. Listened to employee calls to ensure correct information delivered to customers via phone reps. Worked closely with supervisors to assure correct information was being delivered. Challenging but rewarding Education
Associate of Applied Science in Computer Science
Datona Beach Community College - Daytona Beach, FL Skills
pcs 25+ yrs (10+ years), training (10+ years), Salesforce (10+ years) Additional Information
SKILLS
Proficient in office machines, pcs, and
enjoyed working and training others.
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