Charles N. Washington

*** **** ***** ****

Sarasota, FL 34243

352-***-**** Cell

ac9typ@r.postjobfree.com

SUMMARY

Over 15+ years of experience in full life cycle software application development, including expertise in design, integration, testing, documentation, and implementation. Over 8 years of experience in team leadership. Skilled in requirements definition, system maintenance, including analyzing, developing, and implementing enhancements. Expertise in analyzing, developing, testing and writing detailed test plans, HP Quality Center, Automated Scripts using QTP. Proficient in software applications using COBOL, COBOLII, DB2, CICS, JCL, VISIO, .Net, Oracle, C++, TOAD database, FTP, SQL, Jira Agile environment / practices and ADABAS/NATURAL in IBM mainframe environments with OS/MVS/XA, OS/VS, and ESA operating systems. Solid knowledge of Information Systems elements to include Hardware, Software and network and the applicability to business functions and processes.

EXPERIENCE

APEX Systems, Tampa, FL January 2019 – April 2019

Tester Analyst

Under Contract to PODS United States as a Tester Analyst in support of the conversion of the existing production application into NETSUITE COTs application in a Team foundation Server (TFS), Waterfall/Agile environment.

Responsibilities included:

Developed test cases, test steps from business requirements and documented in TFS in accordance with QA standards and processes.

Scheduled and facilitated test case reviews with peers,

Created test data and set up test environment.

Executed documented test cases and updated test execution progress in TFS.

Documented and validated test results, and record pass/fail results in TFS.

Analyzed, developed, test cases from the Hawaiian Buisness requirements into TFS

Provided weekly status report.

Participated in weekly defect triage meetings.

Participated in the Modularzation of PODS website test cases in TFS.

Sharp Decisions, Inc., New York, NY December 2017 – July 2018

Senior Tester Analyst/Business Analyst/Lead

Under Contract to Pitney Bowes Global as a Senior Tester Analyst/BA/Lead in support of a Customer Relationship Management (CRM), JAVA base, Apex, Visual Force application Salesforce Work Order Management System on Mobile devices (IPAD and IPhone), browser applications, SAP, and Remedy on a Global Scale. Countries that utilize the application are India, United Kingdom, Poland, Germany, France and the United States. Contracted to evaluate and assist in the selection of an automated application, implement and automate existing test suite.

Responsibilities included:

Trained on business processes related to field Service support on the SFDC/ServiceMax platform

Supported Release Management via Regression, Smoke and functional Testing for the February, April and June releases for ServiceMax

Evaluated and documented various automated testing applications, including Qualitia, Selenium and Provar

Provided Guidance to management in the evaluation and Selection of Automated Testing Applications

Supported the initial Proof of Concept with ServicceMax on the use of Provar for Pitney Bowes as an Automated Testing Solution

Coordinated Demos of various automated applications for applicability to Salesforce/ServiceMax application

Executed documented test cases on browser and mobile Devices (IPhone and IPAD)

Documented and validated test results, and recorded pass/fail results

Attended multiple Technical knowledge transfer sessions from technical area SME’s on Salesforce Work Order functionality

Participated in daily Global Release progress meetings

TrueFit, Lake Mary, FL December 2012 – June 2017

Senior Tester Analyst

Under Contract to Duke Energy as a Senior Tester Analyst in support of Oracle, Java, Web and Mobile base applications AMI, EGIS, OMS Dispatch, TELEGRAPH, LMS, MAOP, MAOP Calculator, LMS, Televent SCADA, GE SCADA, CSS, Intelliphone Android application on Tablets and Laptops and IntelliSource using HP Quality Center, .Net, C++, Oracle, CICS, Mainframe, JCL, SAS, FTP, SQL, TOAD database, OMS database, Sync, Jira Agile environment / practices and FILESHARE. Performed hardware, software, regression, Billing, End to End and parallel testing.

Responsibilities included:

Participated in Business requirements review for assigned testing assignments, made recommendations for changes where appropriate.

Team Lead in estimating the testing effort of assigned projects based on the requirements.

Developed test cases, test steps from business requirements and documented in Quality Center in accordance with QA standards and processes.

Scheduled and facilitated test case reviews with peers, Developers, BA’s,

Created test data and set up test environment.

Executed documented test cases and update test execution progress in Quality Center.

Documented and validated test results, and record pass/fail results in Quality Center.

Troubleshot any deviation from expected results, generated and maintained defects from all phases of the SDLC.

Scheduled and facilitated test results reviews with Duke Buisness user’s, BA’s and Developers, and obtain Duke Buisness user’s sign-off.

Prepared projects for Production deployment.

Performed Production validation where applicable post-deployment.

Provided status updates to Management.

Attend weekly Project Management team meetings.

Stored all documentation of Test cases, test scripts and testing documentation in SharePoint.

Facilitated Daily Defect review meetings and Created Testing Closure Documents.

HealthESystems, Tampa, FL June 2012 - August 2012

Senior Quality Assurance Analyst

Under Contract to HealthESystems as a Senior Quality Assurance Analyst in support of the VERTICE, a JAVA /GUI Cots application for Worker Compensation Claims in a Client Server environment using HP Quality Center, QTP and SQL.

Responsibilities included:

Reviewed business requirements for assigned testing assignments and made recommendations for changes where appropriate.

Assisted QA Supervisor in estimating the testing effort of assigned projects based on the requirements.

Developed test cases, test steps and Automation Scripts from business requirements and documented in Quality Center in accordance with QA standards and processes.

Scheduled and facilitated test case reviews with peers, Developers, BA’s, and Stakeholders.

Created test data and set up test environment.

Executed documented test cases and update test execution progress in Quality Center.

Documented and validated test results, and record pass/fail results in Quality Center.

Troubleshot any deviation from expected results, and generated and maintained defects from all phases of the SDLC.

Scheduled and facilitated test results reviews with Stakeholders, BA’s and Developers, and obtain Stakeholder’s sign-off.

Prepared projects for Production deployment.

Performed Production validation where applicable post-deployment.

Provided status updates to QA Supervisor.

Attend weekly Project Management team meetings.

Stored all documentation of Test cases, test scripts and testing documentation in SharePoint

Created and executed Automated Scripts using QTP.

CIBER, Inc., Tampa, FL April 2012 - June 2012

Senior Consultant

Under Contract to United Health Group as a Senior Consultant, Quality Assurance Tester in supported the COSMOS Health Care application. Responsibilities included:

Developed Test strategy and Test Plans, Test Cases, Test Data, Metrics and other QA related documentations. Identified problems, defects, issues and what could go wrong and took appropriate steps at the earliest. Participated in staff, user and status meetings via WEBEX to identify issues to be corrected and relay work assignment status. Enrolled, terminated and processed new members in the Cosmos. Processed members through the calculation process through Check Write using Claim Processing Workstation (CPW) and UNET Testing Revitalization (UTR), HP Quality Center, HP Quick Test Pro, COBOL, JCL, DB2, Tivoli Output Manager, SharePoint, ENDEVOR, CITRIX XEN App, Unix, Luck, SPUFI, SQL, EBT, Ran Automation Scripts using QTP, VISIO and CICS. Stored all documentation of test cases, test scripts and testing documentation in SharePoint.

Triad Management System, Inc., Rockville, MD August 2007 - May 2011

Senior Tester

Under contract to EDSI as a Senior Tester, Supported the U.S. Marine Corps PMAMMO Division at Quantico, VA.

Responsibilities included:

Test various Web Base online applications, CAMO, LSA, EQUAL, MAKE and Public Web, which are written in .NET and ASP in a Client Server environment.

Created test plans which included test scenarios, VISIO diagrams and executed test plans

Documented each test case through a designed format agreed upon the user (PMAMMO) in SharePoint.

Participated in Design reviews.

Participated in Mark up reviews.

Participated in System Requirements Review and documentation.

Tested the Security Single Sign on (RSO) application.

Created Function Point reports.

Provide a running log of the number of test cases executed.

Tested System flows of all related Systems that access the PMAMMO online Systems.

Provided Defect logs to identify defects in the systems as a result of executing test cases.

Developed, Analyzed and Managed Requirements, Functional and Detail Design Documents.

Documented all documents on to Share Point.

Participated in Requirements gathering sessions.

Validated test results using SQL and requirements documentation.

Northrop Grumman, Woodlawn, MD September 2006 –May 2007

Senior Tester Analyst

As a senior member on the project for MBDSS (Suite of Systems) to TEST various Systems under Central Medicare and Medicaid service (CMS) using Cobol II, DB2, CICS, MQ Series, JCL, SPUFI, SQL, HP Quality Center, HP QTP, Analyzed, ETL, EBT, Automation Scripts, VISIO, LOADRUNNER, Updated Requirements, Functional and Detail Design Documents in a CMMI Level environment.

Responsibilities included:

Tested each part of the MARX system to include Enrollments, Payments, Premiums, Reports, Rates and Beneficiary Profiles.

Created Test Plans which included test scenarios, executed test plans.

Executed Test Procedures for each part of the system through Enrollments, Rates, Premiums Payments and Reports using all production Contracts and different States.

Analyzed and identified solutions on Unique System problems.

Train new employees on the procedures for testing MARX, EDB, SPD, COB, HPPMS and 1-800 systems.

Documented each test case through a designed format agreed upon the user (CMS).

Reported daily on the execution of successful, failed and procedures that needed further analysis.

Created test plans from functional specifications received from the users.

Created and executed Automated Scripts using QTP.

Perform Regression and parallel testing of the System.

Created JCL and JCL libraries to test various systems.

Created and submitted batch processes.

Tested System flows of all related Systems that access the MBDSS database.

Created Test Results documents in the approved format by CMS.

Analyzed Functional Requirements in creating test Cases, Test plans and Test Scenarios.

Provided Defect logs to identify defects in the systems as a result of executing test cases.

Documented all documents on to Share Point.

Computer Sciences Corporation, Woodlawn, MD May 2004 – March 2006

Senior Computer Scientist

As a senior member on this project to convert the Medicare and Medicaid Care System (MMCS) for Central Medicare and Medicaid service (CMS) from M204 to a Cobol II, DB2, CICS, ETL, EBT, SPUFI,

MQ Series, Automation Scripts, SQL, VISIO, HP Quality Center, HP QTP, LOADRUNNER and JAVA base System. MMCS project was later renamed and replaced with the Medicare Advantage Prescription Drug (MARX) project which included more features mandated by congress such as part D prescription Drugs, Low Income, Premiums, Low Income Subsidy, Rates and Reports. Over 50 million Beneficiaries are processed each month through the MARX System. Analyzed, Updated Requirements, Functional and Detail Design Documents in a CMMI Level environment.

Responsibilities included:

Performed maintenance and Modifications to programs based on MPRS’, SCRS’.

Modify programs both Online and Batch.

Design Program Design Language documents for new programs.

Programmatically Added part D prescription Drugs Low Income, Premiums, Low Income Subsidy, reports.

Documented programs and processing flow.

Tested each part of the MARX system to include Enrollments, Payments, Premiums, Reports, Rates and Beneficiary Profiles.

Created test plans in which included test scenarios, executed test plans.

Executed Test Procedures for each part of the system through Enrollments, Rates, Premiums Payments and Reports using all production Contracts and different States.

Analyzed and identified solutions to unique system problems.

Train new employees on the procedures for testing MARX.

Documented each test case through a designed format agreed upon the user (CMS).

Reported daily on the execution of successful, failed and procedures that needed further analysis.

Created test plans from functional specifications received from the users.

Provide a running log of the number of test cases executed.

Perform Regression and parallel testing of the System.

Created and executed Automated Scripts using QTP.

Documented all Testing documents on to Share Point.

COMSYS Information Technology Services, Inc., Rockville, MD July 2003 – September 2003

Business Systems Analyst

This Short Term project was a conversion of mainframe functionality conversion to server for RIGGS Bank and the Federal Government. My responsibilities were to identify all current mainframe functionality and components, document all program and processing flow through pseudo code and diagram flows using Visio, provide support to developers and testers as a functional SME and to provide technical support for all mainframe activities during transition. Responsible for the conversion of all external interfaces from the mainframe to the Client Server as support to project lead to ensure that the project stayed on schedule and all requirements were being met.

Triad Management System, Inc., Rockville, MD April 1998 - February 2003

Senior Systems Analyst/Team Lead

Under contract to Computer Sciences Corporation (CSC) as a Senior Programmer Analyst, supported the U.S. Department of Housing and Urban Development (HUD), Office of Community Planning and Development (CPD), Integrated Disbursement and Information System (IDIS). Served as Team Lead in design, development, testing, documentation, and implementation of new functionality and system enhancements. Provided production support for system-related issues and full software life cycle development using OS/MVA/XA, OS/VA, Cobol II, DB2, CICS, ETL, EBT, LOADRUNNER, SQL, SPUFI and ESA on a Hitachi mainframe. IDIS tracked and reported disbursements for over $7 billion annually in grants distributed nationwide. Responsibilities included:

Maintain all IDIS software, both batch and on-line.

Gather monthly statistics on IDIS processing.

Provide financial and statistical reports on an ad hoc basis when requested.

Validate daily executions of production jobs.

Participate in analysis sessions and design of system enhancements.

Resolve all IDIS-related production problems including grantee (client) access issues.

Update documentation as necessary and coordinate such changes with the IDIS Technical Writer.

Prepare IDIS Test Plans for any software changes being tested by Quality Assurance (QA).

Manage implementation of software releases.

Test upgrades to the HUD IT environment and determine possible impacts on the IDIS software.

Participate in developing workflow and schedule estimates.

American Management Systems (AMS), Fairfax, VA December 1996 - April 1998

Senior Programmer Analyst

Provided senior leadership in the Telecom department in design, testing, documentation, and implementation of telephone usage billing software for international clients in an IBM mainframe environment using COBOL II. Responsibilities included:

Design a critical, new file edit program to edit usage records received from International clients to ensure that correct formats are used and fields are complete.

Submit usage record files to the Bill In clearing System and resolve discrepancies in error reports.

Perform analysis and write specifications for implementing each System Change Request (SCR).

Modify existing billing programs in accordance with each SCR using COBOL II and VSAM.

Perform unit and system testing for SCR modifications and enhancements using MicroFocus COBOL.

Create detailed unit and system test plans.

Prepare detailed weekly status reports.

BDM International, McLean, VA July 1995 – December 1996

Senior staff member

As a Senior Staff Member in the BDM Federal Division, Corporate Information Systems Group, provided system support in an IBM mainframe environment. Primary customers were Payroll and Human Resources. Responsibilities included:

Provide on-call support bi-weekly to monitor the payroll cycle from input through execution.

Perform production modifications to the Payroll/Human Resources system, a Tesseract (COTS) database, using COBOL II, JCL, SPUFI, CICS, DB2, SQL, Tesseract utilities, and IDMS:

Work closely with users to define and prioritize requirements for system changes.

Perform analysis and write specifications for implementing major components;

Provide detailed test plans and project schedules for implementing major modifications.

Monitor the Remote Time Entry System; provide user support on RTES help desk; provide RTES training to users by videoconference and group sessions.

Serve as Project Lead for making software modifications to the 1997 Health Care Open Enrollment system; ensured the system produced unique forms and mailing labels for approximately 10,000 employees.

Performed software modifications to the Pension System to accommodate new regulations.

Serve as Project Lead for migrating the mainframe operations center physical location from Mclean, VA to a new physical location in Albuquerque, NM.

Create on-line interface for 401(k), personal, and mortgage loan plans for BDM International.

User Technology Associates, Inc., Washington, DC May 1993 – April 1995

Business Systems Analyst

In support of the U.S. Securities and Exchange Commission (SEC), implemented software changes mandated by Congress in the Federal Employees Pay Comparability Act (FEPCA) and the Federal Mediation and Conciliation Service (FMCS). Analyzed FEPCA requirements and implemented changes in SEC's administrative computer systems that are utilized by SEC agencies in regional offices throughout the continental United States. Applied FEPCA changes to SEC's centralized on-line and off-line programs for personnel and payroll systems written in COBOL, COBOL II, JCL, SPUFI and ADABAS/NATURAL. Responsibilities included:

Redesign the W2 (tax withholding statement) System, including reformatting the W2 form and associated code and the JCL.

Created technical documentation for printing employee W2 statements.

Worked closely with Social Security Administration personnel to modify W2 software and submit the W2 data on tape.

Redesign the SF50 (Notification of Personnel Actions) System, including the form, associated programs, and JCL.

Convert programs to COBOL II to increase system efficiency.

Design, develop, and implement a W2c (Correction of Tax Withholding Statement) System to enable in-house processing of W2 changes and update the database.

Convert the existing within-grade increase process from COBOL to ADABAS/NATURAL modules to operate in a batch/on-line mode.

Design and implement an on-line Performance Evaluation Tracking System (PETS) using ADABAS/NATURAL.

Work closely with users to define and prioritize application requirements for PETS.

System Engineering Services, Reston, VA June, 1992-February 1993

Quality Assurance Analyst

Under Contract to SallieMae, perform a variety of Quality Assurance tasks on the Consolidated Loan Administration and Servicing System (CLASS). Responsibilities included:

Work closely with programmers to perform system testing in accordance with System Change Requests (SCRs).

Develop detailed test plans.

Coordinate the moving of Source, Copylibs, Screens, Control Members and JCL from development libraries to acceptance and regression libraries.

Initiate job streams that executed the modified code, JCL, and screens for the SCR.

Create and manipulate test case data from the production database to test SCRs.

Validate test results using ad hoc queries.

Reported testing results and issues to the programmers and tracked resolutions.

Maintain detailed status logs of test progress and resulting modifications.

Assist other QA analysts in resolving technical issues.

Develop a detailed procedures document to be used for new and existing QA analysts in Quality Assurance testing.

MCI Telecommunications, Arlington, VA September 1989 - March 1992

Systems Analyst

As a Systems Analyst in the Third-Party Billing Group, Consumer Billing Department, performed system analysis, design, modification, testing, documentation, and maintenance of the VISA, Mastercard, Discover, Diners’ Club, American Express, CITICORP, and Sears commercial and residential billing systems, which were run in multiple data centers through a central production center using COBOL, COBOL II, SPUFI, ADABAS/SQL and CICS. Responsibilities included:

Release Coordinator, Product Coordinator, Project Leader

Perform Unit, Acceptance, and parallel testing

Provide Production Support, and Primary on-call contact for Consumer Billing Systems on a monthly rotating basis.

Provide technical assistance to new employees and consultants on third party billing systems functionality.

Work closely with users in establishing requirements for modifications and enhancements to third party billing systems.

EDUCATION

Certificate, M204 Data Base Management System Host Language Interface, 1984

Certificate, M204 Data Base Management System M204 User Language, 1984

Certificate, Computer Programming (COBOL), 1983

Certificate, Computer Operations, Computer Learning Center, 1980

Certificate, CDSM Design Techniques, 1991

Certificate, CDSM Analysis Techniques, 1991

Certificate, DB2 Concepts and Programming, 1991

Certificate, Microfocus COBOL, 1991

Telecommunications Specialist Certificate, 1975

Findlay College, Findlay, Ohio, 1972-1975

AWARDS

Certificate of Appreciation, 2006

COMPUTER/SOFTWARE USAGE EXPERIENCE

Hardware: Amdahl 5780, Distributive Micro Computer Systems (DIMINS), Four Phase 95, Harris 8170, IBM PC 3270, IBM 3080, 3081, 4341, Univac 1108, 418, Zenith PC, IBM PS/2, Amdahl DELL System 310 PC, 5995A-1440, 5995M-3550,GATEWAY2000 P5-100

Operating Systems: OS/MVS/XA, OS/VS, ESA

Data Bases: M204, ADABAS, DB2, IMS, IDMS, TESSERACT

Languages: COBOL, JCL, M204/User Language (Release 9.0), IFAM (Host Language Interface), RPG II, SQL, ADABASE NATURAL, Utilities, COBOL II, TESSERACT Database Utilities

Software: TSO, CICS, TCAM, ISPF, VISIONS, CROSSTALK, WYLBUR, DATA DICTIONARY, VSAM, EASYTRIEVE, SMTF, NDM, CA7, LOTUS EXPRESS, FILEAID, MICROFOCUS COBOL, SYNCSORT, PANVALET, WORDPERFECT 5.1, BOOK MANAGER, SHADOW, DYL-QUICKJOB (Release 14.0), OLQ, DMLO, WORD 6.0, PROJECT 4.0, EXCELL 5.0, ACCESS 2.0, GROUPWISE, NETSCAPE, CLIST, SHAREPOINT, HP Quality Center

U.S. Citizen

U.S. ARMY Veteran

Contact this candidate