Darine DeWayne Davis

**** ******** **

ROYSE CITY, TX 75189

ac9tyh@r.postjobfree.com

832-***-****

http://www.linkedin.com/in/darine-davis

OBJECTIVE

Seeking a position within an empowered IT team where I can provide my support and troubleshooting experience, while also being challenged with opportunities to get involved with new technologies in today’s rapidly changing arena.

EDUCATION

Information Systems, Masters of Information Technology, Network Mgmt.

Colorado Technical University – Denver, Colorado

Information Systems Administrative Management

Information Systems, Bachelors of Science

University of Houston - Victoria, Victoria, Texas

Application and Software Management

Computer Science, Associates in Applied Arts

Houston Community College, Houston, Texas

Studies focused on desktop support, application programming, server support and maintenance.

Computer Science, Associates in Applied Arts

Houston Community College, Houston, Texas

Specialized in general studies to gear towards my Information Systems degree plan. Obtained Associates Degree in Applied Sciences.

EXPERIENCE

IT End User Support, www.psav.com

Present

PSAV, Coppell, TX

End User Support and License manager over MS Volume Licensing, Vector Works, NUANCE, and Adobe. 3rd level support for hardware, software issues as well as networking and LAN issues. Setup of local and network printers, troubleshoot various web browser issues as well as basic Apple issues. Primarily Windows based apps supported. Currently the sole support of 500+ users as well as remote support for users in Canada, Florida, Arizona and surrounding areas. Heavy user of remote tools i.e. Team Viewer, Remote desktop, and Cisco Any Connect. Currently support Windows 7 and Windows 10 operating systems.

IT Specialist- Field Support, www.gstoyota.com

Gulf States Toyota, Houston, TX

IT Support for the Vehicle Processing Center located in Houston Texas. Support over 400 users; duties include imaging via SMS; hardware support; active directory access and drive mappings, some server and networking support, account monitoring, software support; XP to Windows 7 migration, migration Windows 7 to Windows 10; printer setup and configuration for both local and LAN use, laptop image, repair, and configure for business use.

IT Specialist- Field Support, www.kindermorgan.com

Kinder Morgan Inc., Houston, Texas

Desktop support technician for over 964 sites supporting and 1500 users. Duties consists of pc support and imaging, account management in active directory for both NT and Novell platforms;

Provide remote access support using Netops and SMS; Disaster Recovery and Tape backup for 6 servers as well as Change Control duties and patch updates. Software support for MS Office 2003 & 2007, in house software for engineering and accounting; printer setup and configuration for both local and LAN use, laptop image, repair, and configure for business use. On call support one week every other month from 6p Monday to 6a the following Monday.

Comsys IT Professionals, www.comsys.com

Comsys, Houston, Texas

Contract for Mustang Engineering (Worked contract while in school)

Helpdesk and desktop support for hardware and software issues. Remote access support as well as on call support one week out of the month. Support of Microsoft applications and operating systems. Began my introduction to network security performing server disaster recovery, APC update and monitoring, switch replacement/upgrades. Some server builds. Account creating and monitoring in Active Directory.

Helpdesk/Desktop Support Analyst, www.steverson-ip.com

JP Morgan Chase, Houston, Texas

Second/Third level PC support and Novell management for IBM/JPMorgan Chase Worldwide.

Lotus Notes Support and Remote Access Support. Hardware and Software Support and Password Management for NT, Novell, and Mainframe. Password support for PeopleSoft 5.0 & 7.0, Ecommerce Software use for HR operations, Learning Connect, Desktop Internet Access (DIA), Intranet, and Domain monitoring of accounts for Novell and Citrix.

Microsoft Office support. Support for Microsoft XP Professional and Windows 2000 platforms.

Desktop Support, www.metrois.com

ExxonMobil, Houston, Texas

Participated on the Exxon/Mobil roll out campaign this was a temporary assignment that provided support for the Exxon/Mobil merger. Responsibilities included: Software and Hardware Support; installation of applications for Upstream and Downstream clients, Dell Laptops and desktops imaging and configuration, installation of RHUMBA for use of remote access to the terminal server/vpn connection, printer installation both local and LAN including all HP printers, Canons, and some LEXMARKS, installing Palm Pilot software and configuration for Palms, support of Windows 95, 98, NT, & ME, and 2000 operating systems.

Radioman, www.navy.com

NCTAMS Eastern Pacific, Pearl Harbor, HI

Document, receive, and distribute classified information for the entire NCTAMS Pacific Fleet.

Provided documentation for various ships and the admiral and vice admiral for NCTAMS

Transferred to Wahiawa satellite base and continued in message transmission and introduction to computer electronic transmission. Honorably discharged.

Journalist, USS CAPE COD, San Diego, Ca

Enlisted under split trainer program. Assigned to the USS Cape Cod but based shore duty until I graduated from high school. Re-enlisted after decommission of my assigned ship and attended schooling for Radioman in San Diego, Ca. graduated top half of my class.

Skills

Daily working knowledge of typical business apps such as MS Office, all versions of Windows, Active Directory, etc.

Remote administration tools such as Remote Desktop, TeamViewer, NETOPS.

Various helpdesk ticketing and change management platforms such as Jira, Remedy, ServiceDesk Plus, Heat.

Deploy and troubleshoot desktop and server hardware from major vendors such as Dell, HP, Toshiba.

Familiarity with all aspects of network printing.

Familiarity with Novell, Oracle 8.15-10, Business Objects

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