Desktop Support Customer Service

Keenan O Grady

**** ***** ******, ***. ****, Costa Mesa, CA 92626

***********@*********.***

Phone: 828-***-****

PROFESSIONAL SUMMARY

My goal is to provide technical support and troubleshooting to the organization through successful completion of assignments, excellent customer service, respectful and timely response, and a dependable, reliable work ethic while maintaining the highest security level possible in the local environment.

QUALIFICATION

Microsoft Windows from XP to Windows 10 (5+ years) Linux (9 years)

Active Directory (5 years)

Administration activities such as adding/modifying/removing user access

Fulfilling user requests from employee moves to software installations (as policy allows)

Remote support and administration (5 years) Networking fundamentals

Microsoft Office including 365 support

EXPERIENCE

Computer Specialist, 08/2014 to present

Eastern Band of Cherokee Indians (EBCI) Information Technology Office

Provide desktop support on-site or through remote desktop to any computer within the EBCI network (around 800 users). Also provides technical support and troubleshooting for printers and peripherals and sets up new equipment to be compliant with network security and rules.

Technology Instructor, 04/2011 to 08/2014

EBCI – Cherokee Youth Center

Managed the technology program for the Boys & Girls Clubs including setting up the training room, maintaining between fifteen and twenty computers for use by the students. Monitor student computer lab activity and be available to respond to questions on Microsoft Office products or other software.

EDUCATION

Smoky Mountain High School - Sylva, NC

Southwestern Community College - Webster, NC – AA Computer Technology 2010

CERTIFICATIONS

CompTIA A+ Certification

CompTIA Network + Certification

PERSONAL/PROFESSIONAL REFERENCES

Available upon request

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