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Desktop Support Engineer

Ambala, Haryana, India
July 14, 2019

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Preferred location – Ambala, Chandigrah, Mohlai



H.No 1366, Sector – 29

Faridabad, Pin: 121008


E-mail: Mob: 971*******


To attain a challenging Position in a growing organization that will allow me to utilize my educational qualification and personal abilities.


09 years work experience in Rai foundation (USHA GROUP) Meadows Campus at Faridabad as a System Administrator (window) (Hardware & Networking) from Jan 2006 to March 2017.

05 Months experiences in Futute Focus Infotech Private Limited as a Sr. Desktop Support Engineer. From 21 Sep 2017 to 30 Dec 2017.

Currently working in Orion Edutech as a Hardware & Networking Trainer from 01st Jan 2018 to till date.


Responsible for networking, design, installation and maintenance, services Responsible Supporting users and network administrators over the telephone and by email. for administering the Desktop, Laptops, Servers and Backup & Peripherals troubleshoot on Applications, Operating System etc. Installation and support of Windows 2000/XP/2003 / 2007/ 2008 /win2010 etc. Handling server roles, Active Directory, Group Policies, WINS, DNS, DHCP, FTP, VPN, IIS Windows Server, TCP/IP Networking etc. Ghost Workstations or Servers. Configuration of Email client setup. Configuring Microsoft Outlook / Outlook Express Upgrades of software and hardware and operating systems, Maintains of systems hardware and Installation troubleshoots any kind of printer, scanner, and modem or Network devices. Managed a domain LAN/WAN network & maintenance Proxy Server, Exchange Server. Mailbox Security & Backup, Responsible for technical support. Desktop, mailbox and user account create on client. Configure on Server 2002 to 2008 I have knowledge of Server 2012.


Maintain the company’s network infrastructure.

Configuration and testing of any new hardware and software.

Travelling to client sites to help with installs, deployment, and troubleshooting.

Management of the daily data backup and retrieval scheme.

Installing and operating Windows desktop and server operating systems.

TCP/IP networking and hardware maintenance and repair.

Assisting the network manager with support requests.

Ensure computer hardware is safe & complies with health and safety.

Symantec antivirus server manages of all clients

Virus scans on server and client’s side and upgrades virus remover tools.

Security and Policies create on client from server and File sharing and user manages.

Proxy (Wingate, win proxy installation and configuration)

Tally server management (Multiuse), Sharing and installing different resources on a network.

Configure anti-virus/anti spam protection.

Windows maintenance, dual booting, upgrade & update the windows.

Disk Management, partitions.

Basic Networking, Map drive, Data sharing.

Data Cards configure and troubleshooting.

Remote desktop and remote assistance.

Wireless Networking, Networking in Domain environment.

Firewall configuration.

Configuration and team viewer configuration.

Server Installation and Its backup and Restore.

User Profiles Backup and Restore.

Sharing folder, sharing device & Printer.

Software troubleshooting update and patch installation.

Manage shared folder and devices through permission


MCSE Microsoft Certified Systems Engineer Certification on Microsoft Windows 2007.

3 Years Diploma in Computer Engg From State Board of Technical Education Haryana in the year 2004.

12th from CBSE Board In 1997.

10th from CBSE Board in 1995.

6 Month’s Software Course from India Institute of Computer Learning (Regd.) Faridabad.

6 Month’s Experience in Samtel India Ltd. as a Training System Engg. From 2004.


Date of Birth : 21st July 1979

Language Known : English,Hindi & Punjabi

Marital Status : Married

Hobbies : Playing Cricket and Watching Technical Video on internet.

Date: /…


Vishal Kumar

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