Customer Service Administrative Assistant

LINNETTA S. HARRIS

**** ******* ****

Cleveland, Ohio 44112

Phone: 216-***-****

Email: ******@*****.***

SUMMARY

Experienced financial services professional with specific expertise in research, customer service, quality and sales. A flexible, detail oriented associate who is customer and goal oriented and thrives in a fast paced, high volume environment. Adept at problem solving and working with teams.

Quality Control

High Initiative

Retail Sales

Excellent Attendance

Account Management

Customer Service

PROFESSIONAL EXPERIENCE

Evergreen Cooperatives 2011-Present

Launched in 2008 by a working group of Cleveland based institutions (including the Cleveland Foundation, the Cleveland Clinic, University Hospitals, Case Western Reserve University, and the municipal government). The initiative is to create living wage jobs in six low income neighborhoods, known as Greater University Circle.

Green City Growers- Cleveland, Ohio

Administrative Assistant

Prepare sales order using Intuit Quickbooks software system for the greenhouse staff to complete

Convert sales order to invoices once the product is retrieved or delivered

Create weekly reports for upper management to track sales, production, and labor costs

Answer multi line phone

Process payments to vendors and from customers

Prepare payroll for corporate accounting department

Liaison between the Human Resource and Payroll departments

Assist immediate management and employees with miscellaneous queries.

Evergreen Cooperative Laundry- Cleveland, Ohio

Packer

Fulfill the customers’ order with clean and dry linen

Count and complete the necessary paperwork to complete the delivery

Weigh individual carts before placing on truck

Inspect linen while packing carts

Train new employees

Jenny Lee, Inc. dba The Laundry Basket – Willoughby Hills, Ohio 2009 – 2011

Family owned Professional dry clean and laundry service in business for 18 years.

Manager

Assisting customers with laundry needs; including, but not limited to, taking in and ticketing laundry, changing large bills; etc.

Maintaining cash drawer to balance daily incoming monies

Negotiating with vendors to assure best costs for company

Training new employees

Conferencing with owners weekly

J.P. MORGAN CHASE HOME FINANCE – Cleveland, Ohio 2001-2008

$20 billion global financial services provider serving all segments of consumer market, treasury services to individuals, firms and governments.

Customer Care Professional, Call Center

Addressed inquiries of customers in a high-volume call center (30 employees) involving problems with current home equity loans.

Resolved issues involving refinancing, balance transfers, personal information, interest accrued, payments, prime rates, advances and check orders.

Processed payments and other account maintenance activities.

Prepared loan documents and correspondence for home equity loans.

Exceeded quality and productivity standards and was ranked among the top performers.

Research Analyst

Researched problems and prepared appropriate correspondence in response to customer inquiries (approximately 40+ daily) regarding statements and checks.

Completed requested changes and corrections on customer accounts.

Cross trained on all other departmental processes and assisted others as needed.

Utilized proprietary software system, for data entry and check problems and resolution.

Insured materials were correctly transferred from mortgage tracking to workflow.

Consistently met or exceeded personal quota while maintaining daily quality & quantity reports

Recipient of Customer Services Research Department Teamwork Award.

Awarded several Service Stars as nominated by customers and colleagues.

Award several Quality Monitoring Honors for excellent service.

Mailroom Clerk

Received, processed and distributed inbound correspondence.

Ensured all materials and correspondence was mailed and shipped correctly

Managed workloads and schedules for the department.

EDUCATION

August 2018 graduated with a Bachelor’s degree in Accounting from Independence University, Salt Lake City, Utah

TECHNICAL SKILLS

Microsoft Word, Excel, Powerpoint Access, Outlook, Intuit Quickoboks,

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