Support Engineer

S. Parthiban Email Id: *********@*****.***

Mobile: +91-948*******;

Experience & Primary Skills

Having overall experience of 12+ years IT experience with exposure in the following skills.

Roles Performed

IT Infrastructure

Siebel Administration

End User Support

System Administration

Project Management

Business Analyst

Siebel Architect

Leading Teams

Technical Work Exposure

Expertise in building Siebel Environments, on Windows Server 2008/2003.

Knowledge in Siebel Administration on the versions of 7.8 and 8.1.x

Working Experience in the upgrade of SIEBEL from 7.8 to 8.1.1.8 and IP 16

Hands on experience in end to end Repository/SRF migration in various environments

Modest experience in the setup and maintenance of Siebel on Linux Environment.

Domain Knowledge

Retail Industry, Telecom Industry.

Educational Qualification

Degree

School/ University

Percent/ CGPA

M.B.A(System)

Madras University

60%

B.Tech( IT)

St. Peters Engineering college. Anna University,

64%

HSC

Selvam matriculation hr.sec. school, Arrakonam

69.75%

SSLC

Selvam matriculation hr.sec. school, Arrakonam

64.90%

Employment History Brief

Company

Duration

Designation

Work Location

Cognizant Technology Solutions

Nov18-Till Date

Senior Associate Projects

Bengaluru

Infosys

Nov 11 –Nov 18

Technology Analyst

Chennai

Comodo Security Solutions

Mar 10 – Nov 11

Senior Support Technician

Chennai

Pcs Technology Limited

April 09 - Mar 10

System Support Engineer(FMS)

Chennai

Origin IT and Facility Solutions Pvt.Ltd.

Jun 08 – Apr 09

Remote Support Engineer

Chennai

Professional Certification

Work History Details

Project # 4

Client

Mars corporation

Company

cognizant

Location

Chennai

Role

Team Lead-Siebel Admin

Period

Nov 18- Till Date

Domain

Retail

SDLC Model

Agile

PROJECT DESCRIPTION: Support

Working as an Offshore Lead in managing a team of 15 people in 24/7 support Operations, for the project deliverables.

ROLES AND RESPONSIBILITIES:

Responsible for 24x7 of monitoring and troubleshooting issues pertaining to Production environments, and analyze the root cause

Perform a day-to-day operational support functions within Siebel including client, server, User creations, checking logs, Actuate, and administrative duties such as server and application administration

Involved in maintaining the performance of the application

Managing the Cost Estimate, Effort Estimate, Task Prioritization, Timeline for the delivery of projects for the Application

Auditing the process for Change Control Board, Application Process, Vendor Management

Monitor application performance, troubleshooting application performance issues, address infrastructure or performance related trouble ticket.

Project # 2

Client

Lexis Nexis

Company

Infosys

Location

Chennai

Role

Team Lead-Siebel Admin

Period

Jan 15 – Sep 18

Application

Siebel emedia

SDLC Model

Agile

PROJECT DESCRIPTION: Development and Support

Worked as Siebel Administrator providing support from Offshore handling both development and support Team.

ROLES AND RESPONSIBILITIES:

Leading the team of 6

Performing Siebel Admin Role which e Repository Export/Import, Synchronizing the database with Repository level changes (DDL), SRF compilation.

Siebel Server Administrator support with hands on experience on Windows Administration

Hands on experience in User Administration, and Application Administration. Hands on experience in Siebel Server Installation/Configuration, Gateway Installation, SWEAPP Installation/Configuration.

Server monitoring on daily jobs and status updates.

Full exposure to complete lifecycle of Siebel implementation and complete production support including support of DEV, TEST & UAT Environments.

Deployment Activities like SRF replacement on the Siebel servers present on Windows environment, Generating BS, Deploying Mid-Tier files on Servers, Deploying non SRF changes (full as well as incremental).

Worked on various support areas in handling business critical issues

Handling, troubleshooting server manager components, bouncing etc.

Co-coordinating & working closely with Siebel CRM, Expert services, Oracle support & Onsite-Offshore model

Call tracking management and controls over service request using Service Now.

Project # 1

Client

Elsevier

Company

Infosys

Location

Chennai

Role

Siebel Admin

Period

Jan 2012 – Dec 15

SDLC Model

Waterfall

PROJECT DESCRIPTION: Enhancement and Support

Worked as a Siebel Administrator and additionally handling the Release Management activities

ROLES AND RESPONSIBILITIES:

Leading a team of 5 in Chennai & Hyderabad

Performing the health check of the Production Environment (8 server architecture with clustering setup) and ensuring that all servers and components are up and running.

Trouble shooting Object Manager crashes and fine tuning the performance.

Raising SRs and coordinating with Oracle Support Team to fix issues in production/non-production environments.

Performing the planning and implementation of the monthly enhancement releases, coordinating with all the teams which are dependent on Siebel.

Analyzing and applying Siebel Hot Fix patches as and when recommended by Oracle.

Performing root cause analysis and problem management on the critical/repetitive issues in production

Awards and Key Achievements

My work in the project has been rated as “Exceeding Expectations”

Have been nominated for “Most Valuable Player” award for my contributions in the project.

Personal Information

Gender : Male

Nationality : Indian

Date of Birth : 02-01-1986

Passport # : K0363845

Mobile : +91-948*******,+91-994*******

Contact this candidate