Sales Manager

Gagan Agarwal

Phone: +919*********

Email:**************@*****.***

Assistant Manager, KPMG India

Profile

An IT professional with over 5.5 years of experience in a range of clients with following key strengths:

Expertise in different Customer Relationship Management packages i.e. Salesforce CRM (cloud based) which includes administration, configuration, development and support.

Strong knowledge of Software development methodologies like Waterfall and Agile.

Expertise in providing Technical/Functional consultancy.

Excellent communication and interpersonal skills.

Conversant with aspects of management, technical solution design and concept development.

Conversant with design, configuration, test script generation, production support and maintenance, writing user guides etc.

Worked as technical lead estimating work, interfacing with users, programming, developing application etc.

Key Achievements:

Implemented end to end Sales Cloud in Salesforce for Investment banking client including customizations like VF pages, integrations, Apex classes etc.

Received Star Performer twice award for performance excellence.

Delivered for clients like LeasePlan, DuPont, Philips 66, NBN etc.

Career Summary:

Joined on 17th June as an Assistant Manager in KPMG India as Techno Functional.

Accenture Services Pvt Ltd, Senior Analyst 2014 till date

Professional Experience

Accenture, Senior Analyst(Australia) - NBN 10/2017 till Date

Working as analyst for SalesCloud implementation. Describing objects for the org, Customizations including VF page design and layouts.

Working on configuring workflows, defining objects, security controls for salesforce.com sales cloud, Apex classes and triggers.

VF Pages design and implementation.

Worked on lightning components.

Managing team and involving in discussing issues related to the project.

Delegating tasks and taking feedback.

Project estimation activities.

Deployment activities, managing change sets.

Integrations, triggers, lightning components and defects fixes.

Worked on CloudSense Configurator and ClickApprove.

Accenture, Analyst/Senior (India) – Leaseplan (UK)

Worked on communities.

Working as analyst for Sales Cloud implementation. Describing objects for the org, Customizations including VF page design and layouts.

Developed Apex Triggers, Batch Classes, Apex Controllers.

Refactored Code as per Salesforce Best practices are concerned.

Worked on Workflows, Email Alerts.

Worked on creation of HTML Email Templates.

Used Process builder.

Data Loader.

Accenture, Analyst (India) – DuPont (US)

Developed Apex Triggers, Batch Classes, Apex Controllers.

Mainly worked on the data setup via Data loader.

Accenture, Associate Developer (India) – Philips 66 (US)

Joined project as a fresher, initially used to create objects, custom fields, Validation Rules, workflows, page layout assignment, Profile, roles etc.

Worked on sharing settings.

Set up of custom settings.

Worked on Apex triggers, Batch classes, VF Pages, apex controllers.

Qualifications:

Uttar Pradesh Technical University, Uttar Pradesh Graduated in 2013

Bachelor of Technology(Engineering), Electronics and Communications

Other Achievements and formal trainings:

Certified Salesforce.com Admin.

Certified Salesforce.com Platform Developer 1.

Certified Salesforce.com Service Cloud Consultant.

Certified Sales Cloud Consultant.

Certified Salesforce.com App Builder.

Certified Salesforce.com Platform Developer 2.

Other Hobbies and Interests:

Love watching/playing Cricket.

Travelling and exploring new places

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