Customer Service Manager
Resume:
Jessica Montalbano
Ormond Beach, FL *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Office Manager
Harry's Automotive - Holly Hill, FL
2000-01 - Present
Helped start and run Mechanic business
• Obtain business licenses
• Write Estimates, Bill's and Recipts.
• Price and Order parts
• Process and receive parts and payments
• Maintain working relationships with customers and well as our vendors
• Filling
• Answer phones
• Customer service
• Payroll
• Pick up and drop off of parts
• Pick up n drop off of customers
• Maintain employee relationships
• Help mechanics as needed
• As well as other day to day tasks needed to run a successful small family owned business Pharmacy Benefit Manager
T-Tech, Inc - Daytona Beach, FL
2017-07 - 2018-03
• Assist pharmacist with overrides
• Ensure that pharmacies, hospice providers, drug companies and members receive prompt and courteous attention when questions or issues arise
• Assistance in processing claims
• Answer questions in regards to pharmacy programs, prior authorizations, coordination of benefits, member benefits, medication requirements, step therapy, rejections, quantity limits as well as override codes
• Assist members access on line accounts
Confirmation Manager/ CSR
Passport Holidays - Daytona Beach, FL
2003-06 - 2013-08
• Vacation specialist
• Set appointments
• Confirm appointments
• Answer client questions
• Assist clients with directions to locations and ensure timely arrival to appointments
• Help employees as needed to ensure optimal performance of their daily jobs and tasks.
• Answer and direct calls
• Assist management as needed
CSR - Customer Service Representative
Ocean Deck Restaurant and Beach Club - Daytona Beach, FL 2004 - 2008
• Customer service
• P.O.S
• Assist customers in purchasing of souvenirs and clothing.
• Answer and direct calls
• Stock
• Inventory
• Answer questions and help customers as needed
Office Manager
Education
Some College in General classes
Daytona State College - Daytona Beach, FL
1997-08 - 1998-03
High school or equivalent
Skills
Scheduling, Payroll, Billing, Accounts Payable, Receptionist, Typing, Data Entry, Office Management, Human Resources
Certifications/Licenses
Driver's License
Assessments
Office Manager — Highly Proficient
June 2019
Ability to manage scheduling & budgeting
Full results: https://share.indeedassessments.com/share_assignment/txrp2c3ekzrif6gd Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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