Sales Customer Service

CURRICULUM VITAE OF MONIQUE CLOETE

SURNAME: Cloete

NAME: Monique

CELL: 062-***-****

EMAIL: ***************@*****.***

NATIONALITY: South African

IDENTITY NUMBER: 880**********

DATE OF BIRTH: 1988/06/04

GENDER: Female

HEALTH: Excellent

MARITAL STATUS: Married / DEPENDENTS: two

RELIGION: Christian

CRIMINAL RECORD: None

HOME LANGUAGE: Afrikaans/English

Valid Driver’s licence

EDUCATIONAL QUALIFICATION

SECONDARY EDUCATION:

Senior Certificate/Matric

December 2006 Table View High School

Subjects:

• English HG

• Afrikaans HG

• Business Economics HG

• Home Economics HG

• Biology HG

• Art SG

ACHIEVEMENTS:

• 2006 Matric Senior Certificate with merit - Table View High School

• 2004 Grade 10 with matric exemption - La Rochelle Girls High School

• 2003 Best achiever in Afrikaans

(Grade 10) as English pupil - La Rochelle Girls High School WORK EXPERIENCE

Omnisurge (Pty) Ltd – Montague Gardens

Executive Account Manager & Local Buyer

November 2015 – May 2019

Duties and responsibilities:

• Internal sales; wholesale selling of medical disposables

• Sales conducted via phone and email, on rare occasions go for client visitations

• Account manager for majority of the company’s biggest clients within South Africa

• Account manager for all of Namibia clients as well as Omnisurge Botswana

• Local purchasing; sourcing of out of catalogue lines and purchasing them in through local suppliers

• Assistant to Sales Manager;

Assist with admin duties regarding sales, local purchasing and imports.

• Assist in inter branch transfers regarding stock and maintaining stock movement

• Liaise with couriers

Reference: Director Ron Gold / PA to Director Elzeth Sharpe 021-***-****

Reason for leaving: located from Cape Town to Free State Inner Secrets Lingerie – V&A Waterfront

Sales Ambassador

September 2011 – October 2015

Duties and responsibilities:

• Manage store

• Key holder

• Corsetiere

• Direct sales

• Customer relations

• Buyer assistant

• Window merchandiser

• Stock merchandiser

• Stock taking

• Administration

• Telephonic,email and internet communication

• Daily cash-ups

• Record and report casual staff time sheets

Reference: Dimitri Parolis 021-***-****

Reason for leaving: I want to broaden my experience and talent and get myself to reach and achieve further heights

Osiris - V&A Waterfront

Sales Assistant

May 2009 – September 2011

Duties and Responsibilities:

• Key holder

• Direct sales

• Window merchandiser

• Stock taking

• Telephonic communication

• Daily cash-ups

Reference: business no longer exists

Reason for leaving: The business got liquidated. Was then take over by Inner Secrets Lingerie

04/2009-05/2009

Classic Arts Gallery - Blouberg

Sales Assistant

April 2009 – May 2009

Duties and Responsibilities:

• Key holder of gallery

• Direct sales

• Stock control

• Telephonic communication

• Issuing invoices

• Organising Deliveries

Reason for leaving: it was a temporary position helping out a family member Primi Piatti – Table View

Waitress

Feb 2008 – June 2008

Duties and responsibilities:

• Customer service

• Cash duties

• Cleaning duties

Reason for leaving: better opportunities at previous employer Maestro’s on the Beach – Milnerton

Junior Management

August 2007 – February 2008 and June 2008 – April 2009 Duties and Responsibilities:

• Front of house, front desk and food pass management

• Management of waitering staff

• Training of new waiters

• Telephonic communication

• Customer service

• Issuing of stock to restaurant and bar

• Assistance in stock taking

• Daily cashups

Reason for leaving: fulfilled my experience and passion in hospitality and moved onto retail.

Waitress and Bar lady

April 2006 – August 2007

Duties and Responsibilities:

• Customer service

• Cash duties

• Cleaning duties

• Stock take of bar

Reference: Steve 021-***-****

From this position I got promoted to Junior Management Ocean Basket - Table View

Waitress

December 2004 – April 2006

Duties and Responsibilities:

• Serving customers

• Cash Duties

• Cleaning duties

Reason for leaving: was head hunted by management of Maestro’s on the Beach restaurant

CHARACTERISTICS

With regards to work and my career I believe in giving 120%. I am hard working, ambitious, passionate and loyal. I believe that the best way to learn is to take every challenge head on.

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