Christopher Lacy

469-***-**** • ac9sq8@r.postjobfree.com

Professional Summary

Skilled IT and operations professional who utilizes expert consideration to the individual aspects of all IT operations. Methodically executes plans to analyze and solve all technical issues. Accomplished leader with successful history of coordinating and monitoring operations across various client IT systems.

Skills

Business Process Improvement

Management of Information Systems

Risk Management

Operations Management

Office 365 install/configure/troubleshoot

Windows 2000/XP/7/8/10

Windows Server 2003/2008/2012/2016

WordPress

Carbonite

Crash Plan

Cloudberry

Sigmund EHR

ZenCharts EHR

Superb Time Management

Windows systems administration

Complex Problems Analysis

Results Driven

Detail-Oriented

Cisco VPN software

Cisco ASA 5500 series PIX

Connectwise

Continuum

Netgear switches

VOIP PBX

Wasabi

Web Root AV

Work History

Systems Analyst, 03/2019 to present

Waco I.T. Pro – Waco, TX

Monitored over 100 systems, desktops, laptops, and servers (Server 2003/2008/2012/2016; Windows XP/7/8/10)for issues related to performance, patch maintenance, security and disaster recovery using Continuum, Cloudberry, Comodo, Webroot

Documented technical processes and strategies for improvement in Connectwise

Worked remotely and on-site as needed.

Led project to implement a back and disaster recovery strategy to offer all clients of company using Cloudberry and Wasabi solutions

Director of Operations, 09/2017 to 10/2018

Clear Springs Healthcare – Aquilla, TX

Improved the efficiency of daily operations through refined strategic and tactical planning. Improved quality control standards, enhanced marketing and reinforced systems management across departments including Risk Management, Compliance and IT.

Documented safety action plans, quality initiatives, and strategies for improvement.

Led team in preparation and successful attainment of healthcare accreditations including both Joint Commission and CARF.

Managed company operations, including facilities, food services and housekeeping departments.

Led company-wide team in implementation of improved communication strategies for staff and patients.

Compliance/Risk Management/Quality Director, 10/2014 to 09/2017

Clear Springs Healthcare – Aquilla, TX

Developed and delivered training programs for continued compliance to new and current employees

Reviewed documents, files, transcripts and other records to assess compliance and potential risk.

Evaluated patient complaints, processes and all other aspects of operations to assess compliance.

Ensured safety and well-being of patients.

Maintained current understanding of company standards and applicable legal requirements such as Texas DSHS and HIPAA.

Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.

Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

IT Director, 06/2012 to 10/2014

Clear Springs Healthcare – Aquilla, Texas

Designed, planned, implemented and managed all computer/server systems and phone systems at startup of company. Windows SBS 2011, 20012, Windows XP/7/10

Managed and directed roll out of Sigmund and then Zencharts electronic medical records systems.

Maintained daily operations of all IT systems.

Verified data integrity and accuracy.

Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

Directed onsite training for business users to maximize productivity.

Ensured network, system and data availability and integrity through preventative maintenance and upgrades.

Managed firewall, network monitoring and server monitoring both on- and off-site through Cisco VPN and Cisco ASA 5500 firewall

Systems Analyst, 2004 to 2011

Texas Instruments – Dallas, Texas

Supported company officers and administrative assistants for North Texas Region.

Served as Technical liaison for officers and administrators, troubleshooting and implementing fixes for PCs, home networking systems, and cell phone and Blackberry devices.

Coordinated technological logistics for executive-level meetings, including audiovisual requirements.

Managed on-board data connections for company's aircraft fleet and aircraft server.

Senior Customer Engineer, 01/2002 to 12/2010

Texas Instruments Siemens SBS – Dallas, TX

Provided technical support for over 1000 users in a Unix and PC environment.

Provided technical assistance for these users in all areas of software applications, remote dial up and connectivity issues relating to network authentication, resource allocation and email.

Provided technical support for Dell and Gateway notebooks and desktops including running diagnostics, troubleshooting of hardware and software. Maintained a 100% pass rating from customer satisfaction surveys for all tickets I have closed.

Education

Bachelor of Science: Business Information Systems

Bellevue University - Omaha, NE

Certifications

Certified Professional Healthcare Risk Manager (CPHRM)

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