Director of Human Resources
Resume:
Linda D. Brown
Marion, AR 72364
901-***-****; ******.*****@*****.***
Director of Human Resources/Safety Officer
Life Strategies of Arkansas, LLC (aka LSA)
*** ****** *very Drive, West Memphis, AR 72364
Human Resources Management. Administrator over all operations of the Human Resources Department to ensure effective delivery of programs for all 8 locations. Provide authoritative advice, guidance and direction to top-level management and key operating officials on HR strategies, programs, regulations and practices. Conducts yearly assessment for the effectiveness and adequacy of operations of HR Department.
Talent Acquisition/Strategic Workforce Planning. Developed partnerships with local and surrounding universities and State Social Work Boards to recruit key revenue generating positions.
Resource Management. Collaborates with CEO in preparing the yearly budget. Created Revenue Budget Spreadsheet to determine how much revenue should be generated weekly, monthly and yearly by each position at each location. Increased the retention rate from 80% to 93% from 2010-2011; 96%-98% from 2012-2014. LSA has maintained an average of 95% retention rate in the following years. Increased total revenue by $1.6 million for 2010-2011.
Implemented the use of Paychex HRIS System. The company had the Payroll/Preview System. Once the HRIS System was installed I conducted and audit of Payroll system to HRIS System, I discovered a $9,000 overpaid to an employee that occurred 3 years prior to my arrival. I informed the CEO and employee of the discrepancy. It was immediately corrected. This discovery revealed $27,000 of the $30,000 over budget the company had experience for 3 years.
Established a Performance Review System. I created a new PR document that was used throughout the company for hourly, Supervisors, Managers, and Directors/Executive Leaders. Everyone was evaluated on the same core competencies with their own job specific requirements. I was able to calculate any retro pay that was overseen.
Job Re-Classification. With the CEO and Board of Directors approval, I re-classified the job position of Case Manager and Activity Therapist. These positions were changed from salaried fee for service to hourly pay bringing them into compliance to federal regulations.
Implement the Kronos Time Clock Record Keeping. Prior to this installation, employees submitted hand written time sheets. The Kronos System improved accurate record keeping, tracking attendance patterns and reduced the possibility of fraudulent records.
Created Employee Survey. I created this survey that was administered yearly to gather feedback on employee concerns and suggestions. I created a spreadsheet with the end results and presented it to the BOD and companywide.
Conducted Annual Enrollment of Benefits. I distributed information companywide with detailed information on rates, changes, and deadline dates on Health Benefits and 401k Enrollment
Safety Officer
Responsible for oversight and control of all LSA safety initiative. This includes: planning, directing and implementing compliant safety and environmental programs of all LSA locations; promoting a safe, healthy and accident-free work environment, training employees in all safety and risk management areas, including worksite/environmental analysis and hazard prevention/control. Lead agency safety/infection control/risk management committee.
Human Resources Manager
Marriott International, Memphis Marriott Downtown Hotel
250 N. Main Street, Memphis, TN 38103
Provided HR consultant/advisory services to managers, supervisors and employees in the areas of Recruitment, Total Compensation, Training & Development and other HR Services that meet and exceeds the needs of all employees and enable business success as well as ensures compliance with federal, state and local regulations and Marriott’s operating procedures
Reviewed applicants’ qualifications and refer eligible candidates for employment consideration
Established and maintained contact with external recruitment sources (local colleges, community based organizations, recruiting agencies)
Informed and advised employee of Medical Benefits, Retirement Plans, Credit Union, Tuition Assistance and Payroll Procedures
Coordinated and delivered training classes including Orientation, service and job skills, compliance and safety and leadership development
Administered policies and procedures to ensure employees are treated fairly and equitably including communication of the progressive disciplinary policy, recognition programs
Maintained and secured employees personnel files, medical records, I-9 documentation, and posting or regulatory information as required
Benefits/Payroll Administrator
Marriott International, Memphis Marriott Downtown Hotel
250 N. Main Street, Memphis, TN 38103
Processed the weekly payroll for hourly employees and bi-weekly for management staff.
Reviewed, verified and reconciled pay hours and information properly in LMS system.
Prepared and distributed paychecks
Assisted employees with Benefit enrollment
Assisted with Employee Recognition Program and other duties when needed.
Sales Office Manager
HBE Corporation/dba Adam’s Mark Hotel
939 Ridge Lake Blvd, Memphis, TN 38120
Responsible for the successful operations of the Sales, Catering, and Convention Services Office
Interviewed, hired and trained managers and administrative staff
Sales Analysis: Review all contracts, Delphi recaps, generated Sales success Reports, reconciliation of Delphi and System 36/AS400, created special reports through Crystal Reporting System and Market Vision Assigned leads and maintained market validity among the Sales Managers
troubleshoot, and provide computer assistance, network administrator including daily backups and H.I.S. interfacing
Maintenance and upkeep of all office equipment, inventory control
EDUCATION
Arkansas State University, Jonesboro, AR
Bachelor of Science
MILITARY EXPERIENCE
United States Army Reservist, September 1988-September 1996; Honorable Discharge
330th Combat Support Hospital, Memphis, TN (moved to Millington)
The Army Achievement Medal, Department of the Army; July 1994
Training SHRM Human Resources Certification Course
myHR® Coach Program-Marriott International
Trainer Certification Level II-Marriott Lodging Training Organization
Flawless Consulting Skills-Contracting, designedLearning, Inc.,
Interviewer Certification
Work Environment Business Analysis and Planning
The Work Environment Legal Framework
The Union Business Model
Risk Management: OSHA Standards
Risk Management: Managing Vendor and Contractor Liability Risk
Risk Management: High Risk Activities
Positive Associate Relations
Harvard ManageMentor: Assessing Performance
References Are Available Upon Request
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